Apple and Google score high in Satmetrix Customer Satsifaction Survey

Posted Jul 14th 2006 1:27PM by Howard Tsung
Filed under: Good news, Press Releases, Consumer Experience, Internet, Google (GOOG), Apple Inc (AAPL)

Satmetrix, a research firm focused on measuring customer experience, released its latest report on customer loyalty in the high-tech industry. The high-tech industry is further sub-divided into online services, computers, and consumer software.

Apple grabbed the top spot for computers, with Google nabbing number one in online services, and Symantec for consumer software.

The Satmetrix report is based on surveys conducted during the first half of 2005 and focuses in on a number of factors including: overall product/service, company reputation/, customer service/support, and overall value.

Tags: apple, customer, google, satisfaction, satmetrix

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Reader Comments (Page 1 of 1)

7-14-2006 @ 6:51PM

phil said...

When there is good news for AAPL the stock takes a big drop. When there is not so good news, the AAPL
stock takes a big drop.It frustrates and angers me
that no matter what, people are selling the stock
and I am losing my equity in Apple....yet there seems no news as to who and why apple is in free fall.