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Starbucks same store sales: my own theory is quality

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When Starbucks recorded a not-amazing same-store sales increase of just 4% for June, compared to a more typical comparable-store increase of 6% in the previous month, those more-caffeinated investors all held our collective breath (it's a short breath, you know, coffee has a way of making one's heart race and one's breath come shallow and fast). As Michael Canfield pointed out: could this mean Starbucks had become mature? Or was it, as Starbucks management posited, simply the impatience factor: customers tired of waiting in line for banana coconut frappuccinos?

It's a long-subscribed-to axiom that you can't have both quality and quantity. And in my opinion, Starbucks' quantity has finally increased to the point that its quality is problematic. A local one-time Starbucks manager who recently opened his own coffeeshop told me that he shook his head when his employer switched from the authentic but sometimes difficult-to-manage mechanical espresso machines to the simple, fast, industrial push-button variety. As a coffee aficionado, one who's spent her share of time behind a coffee counter, I can attest: Starbucks lattes are no longer almost as good as the ones from Gladstone Coffee down the street (they serve up locally-roasted beans from the fabu La Marzocco machine).

The drip coffee I've had recently was tinny, burnt-tasting, flat; and when compared to the vast variety of single-estate, organic, and small-batch beans I've been sampling at other outlets? The choice is clearly not Starbucks. Even the baked goods, which are made with the same recipes worldwide, have lately been inconsistent in quality and freshness.

David Kretzmann is investing thanks to the considerable room for international expansion. I'm a big believer in the community-building aspects of Starbucks and the power of the brand; when a new outlet opened in my neighborhood, mamas, police officers and real estate agents from blocks around were drawn to the store like ants to a spilled bottle of Torani Almond Roca syrup. I think Starbucks still has some staying power, and I'm still a reluctant believer in the company thanks to its considerable fundamentals. But if quality continues to fall at the same rate quantity rises? I'll be moving into the selling column, and fast.

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Last updated: July 04, 2009: 02:47 PM

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