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Has Google Inc.'s (NASDAQ:GOOG) "Google Checkout" online payment and transaction system gained on eBay's established PayPal online transaction service in recent months? Google Checkout has only been available for less than a year, and really it's only been in full-scale use (not in beta) since last summer. While Google Checkout has increased its visibility -- a large partnership with online retailer buy.com comes to mind -- is it making inroads to take marketshare from leader PayPal, a division of eBay?According to a new report from J.P. Morgan, Google Checkout still has a long way to go before catching up -- and competing with -- eBay's PayPal. While not that much time has gone by from the launch of Google Checkout, a recent customer satisfaction survey hints at problems with customer satisfaction that could hold Google Checkout in check -- with little growth over the rapid 6% marketshare it has now.
An article over at arstechnica.com states that Google Checkout may be failing to impress its early-adopting audience. That could be a crucial mistake for any web service trying to grow from infancy to established competitor. Shudders follow: only 18.8% of Google Checkout users reported having a "good" or "very good" experience with the service while 81.2% indicated a fair to poor experience.
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Reader Comments (Page 1 of 1)
1-23-2007 @ 5:40AM
Bess said...
its a shame that google are apparently failing to impress with customer services. Although it would seem according to alexa that paypal's traffic has significantly dropped since google have upped the ante:
http://www.247wallst.com/2007/01/what_happened_t.html
in order to seriously challange paypal, surely customer service is one area that google should not neglect.
1-25-2007 @ 4:29PM
gee wilz said...
Google Checkout; in six months will be a killer application and the media will do a complete about face. The recent media overeaction to Checkout problems? The recent JP Morgan comments regarding Google Checkout have been selectively quoted by numerous additional sources who all seem to dwell on negatives. Now where are subsequent article coverage mentioning to pphrase "Google Checkout is gaining market traction?" I have used it and find it effortless and very convenient. Further, I can identify ten others that I have enrolled at my suggestion. In its short life, Nascent Google Checkout is gaining market share of nearly 1% a month. This statistic alone is outstanding! Consider also that Overstock.com CEO Patrick Byrne said the company is considering Google Checkout
for Overstock Shopping and for its auction platform. The revelation came in a
discussion board thread started by Byrne to answer questions about why Meghan ...
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