This post was written by Chris Pummer, special contributor to AOL Money & Finance.Almost every American has a mega-company they dislike or downright despise. A select few companies bear the undesired distinction of being widely abhorred.
While consumers hold some whole industries in contempt like insurers and airlines – the latter unfairly given historically low fares -- certain industry leaders have become magnets of scorn.
Today's monopoly-wannabes are different than monoliths like John D. Rockefeller's Standard Oil dismantled in the trust-busting era a century ago. The bygone variety abused a fast-expanding smokestack economy and vast scientific advances. Today's are retail and technology giants exploiting the deregulated business environment spawned in the 1980s and consumers' indiscriminate appetite for cheap prices and convenience.
Our collective spending choices and patronage vaulted each into its dominant position. Consumer champion Ralph Nader blames not only weak government oversight, but also our swift shift to a cashless society, in which consumers pay little mind to the consequences of their hasty credit- and debit-card transactions.
Below is a list of major U.S. companies disdained by many consumers, the reasons for their sullied reputations and why we've but ourselves to blame for their market domination:
Microsoft Corp. (NASDAQ: MSFT)
Consumers have grown to tolerate Microsoft's virtual monopoly on computer-operating systems, as we did AT&T's on nationwide phone service until the U.S. Supreme Court ordered its breakup in 1984.
Countless tech-industry insiders, however, still seethe with loathing for Bill Gates' creation. As they see it, Microsoft's stranglehold is stymieing innovation in the computer field just as Ma Bell's did in telecommunications – until her dismantling unleashed the technology revolution upon which Microsoft so adroitly capitalized.
The stability that average computer users think they get in return for tolerating the most powerful monopoly since the pre-breakup AT&T is illusory, says Roger Noll, professor emeritus of economics at Stanford University and an expert in business regulation.
"Microsoft's dominance is the very reason there are such serious problems with viruses and worms," Noll says, since perpetrators have a huge target to broadly attack. "They're the classic unregulated monopoly, producing a single homogeneous product for which they don't have to worry about quality."
Consumers continue to buy Microsoft's Windows for three reasons – it's preloaded on our new units, plus fear and ignorance. Better the devil we know since the one we don't would require all of us technophobes to learn a new operating system.
Exxon-Mobil Corp. (NYSE: XOM)
This gargantuan created by the 1999 merger of the No. 1 and No. 2 U.S. oil companies reunited two of Standard Oil's major holdings prior to its breakup. Now the world's largest company, Exxon-Mobil pocketed more than $35 billion in annual profit in 2005 and 2006 by shrewdly exploiting the geopolitical fears that drive the high-stakes trading market for black gold.
Exxon-Mobil has been exposed as a leading financier of the campaign to debunk global warming. Its aim: To keep us dependent on its fossil-fuel effluent as long as conceivably possible.
So how are consumers culpable in Exxon-Mobil's excesses? We elected a Texas oilman to the White House who packed his administration with industry insiders, took us into a war that disrupted global crude supplies to the industry's advantage, and extended Big Oil massive and arguably unwarranted tax breaks.
And despite a flirtation with smaller fuel-efficient cars after the 1970s gas shortages, we quickly became petrol gluttons again buying more than 50 million new SUVs and minivans -- and then whined that we got played when gas hit $3 a gallon.
Wal-Mart Stores Inc. (NYSE: WMT)
Let's face it: Wal-Mart is far from the Great American Success Story it was not long ago.
Founded by a pickup-driving Arkansan who cut his one-time five-and-dime store's associates in on profit-sharing to keep unions out, Sam Walton once wrapped the company in the Stars & Stripes with a highly touted "Buy American" campaign.
Since his 1992 death, the world's largest employer has become a massive storefront for cheap China Inc. products. Still 41 percent owned by Sam's widow and his four children's families – who rank sixth to 11th on the richest Americans list with $15 billion fortunes each – it now pays meager wages and sends employees who can't afford its health-insurance plan onto public-assistance programs for which we taxpayers must foot the bill.
Yet one widespread criticism – that Wal-Mart turns Main Streets into ghost towns after setting up on the outskirts – isn't the fault of the company that commands 20 percent of U.S. grocery sales and 45 percent of toy sales through its 1 million-member workforce. That blame rests squarely with consumers, says Michael Katz, a UC Berkeley professor who served as chief economist for the Justice Department under President Bush and the Federal Communications Commission prior to that under President Clinton.
"People choose to spend their money there," Katz says. "Wal-Mart may be putting small businesses out of business. But what percent of them were providing employee benefits?"
And as its supporters point out, Wal-Mart provides a source of cheap goods to America's swelling underclass – which just happens to include many of its own employees.
Home Depot Inc. (NYSE: HD)
Shareholders grew enraged when the No. 2 U.S. retailer behind Wal-Mart paid CEO Robert Nardelli $210 million to step down in January – after paying him $245 million the previous five years. U.S. consumers are waking up to the home-improvement giant's other dubious practices.
Home Depot trumpets its low prices, but countless items can be found cheaper elsewhere -- smaller competitors just can't afford the advertising to get that message out. As it's grown, the building-experience level of its "knowledgeable" staff seems to have fallen sharply storewide along with the number available to advise do-it-yourselfers.
To expand its highly promoted installation business, Home Depot has amassed an army of sub-contractors too unskilled one way or another to make it on their own and willing to accept the little Home Depot pays them while charging homeowners near top dollar. The victims of their sometimes mediocre work quality: Consumers who opt for a Home Depot install over a similarly priced contractor they don't know out of sheer fear.
So how are consumers getting their just desserts? Blind addiction to the convenience of one-stop shopping and "Zero-percent interest for 12 months" on a Depot card -- only to discover they're charged 20-percent-plus backdated interest if they don't pay the balance by the due-date. Word to the wise: Most building-supply houses offer seasoned and readily available help at the front counter, sell near or below Home Depot's prices and often extend consumers their contractor discount just by asking for it.
Starbucks Corp. (NASDAQ: SBUX)
Americans have become undisciplined spenders. The markup many pay this retailing pioneer five-days-a-week or more for water run through coffee grinds has become a symbol of our excess.
It's not Starbucks' profit margins that sparks animus, but it's scorched-earth marketing strategy. We laugh at the joke, "I'll meet you at the Starbucks across from the Starbucks," but many of us resent the Seattle-based chain's in-your-face plastering of its brand all over our downtowns.
Consumers patronize Starbucks for much the same reason they do McDonald's, which missed the cut for this list only because it's now a cliché to rip on Mickey D. Our shift to harried two-income and single-parent households makes a cup of premium coffee a reward – just like fast-food becomes the easiest way to feed kids picked up late from day care. Ironic that McDonald's cheaper basic brew beat Starbucks' in a Consumer Reports taste test published in this March's issue.
Says Nader: "Starbucks isn't selling coffee; they're selling reliable décor and a lifestyle. It's more homogeneous America, instead of little coffee shops across the country (selling for less) with their own style and name."
Your High-Speed Internet Service Provider
Forget cell-phone companies, which we universally dislike. What more can you say about companies that boast in ads that their service is less bad than their competitors'?
A growing target of derision is now our high-speed internet provider since consumers basically have just two choices in most regions – a cable or DSL line.
"A lot of people don't even have a choice, it's either DSL or the cable company," says Bob Williams, director of hearusnow.org, a telecom-consumer advocacy site sponsored by Consumers Union. "You can get as mad as you want at your provider, but where are you going to go? Consumers feel pretty neutered in that respect."
Add to that indignity the surprising return of Ma Bell – at least 5/7ths of her. Almost written off for dead six years ago as its long-distance business collapsed, AT&T since acquired five of the seven regional "Baby Bells" created after the 1984 breakup along with Cingular wireless, making it the No. 1 U.S. cellular provider.
The ultimate goal of AT&T, Comcast and the like is to become a monopoly on a scale that would make old Ma Bell blush – controlling not only telephone service, but also television, movie and internet access with a single digital line into our homes. They're bundling services in packages with teaser rates to hook us, expecting we'll all sheepishly stay wired to them when the intro deal expires six to 12 months hence.
Says Williams: "Regulators say there's all this new competition with the internet and that changes everything, but any time one or two companies control a market for something people need or want to have, the consumer inevitably suffers."
The upshot: We've gotten in bed with these companies and may feel a little sleazy and used, yet we remain seduced.
We may rue the day we let Steve Jobs and Apple commandeer the music-delivery industry -- from song sales into our ears -- so he could show old-rival Bill he can corner a market, too. For now, consumers don't have many champions in Washington since, as the Depression-era song goes: "On the Big Rock Candy Mountain, the cops have wooden legs."











Reader Comments (Page 1 of 1)
4-24-2007 @ 5:08PM
W. Stuart said...
Went to Home Depot Saturday could not find a pressure treated 2 x 4, no help for employees, went to Lowes and got them in 10 minutes.
4-25-2007 @ 3:29PM
wish studio said...
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4-26-2007 @ 2:02AM
high_gas_price_hater said...
ExxonMobile & Chevron should be split up to create more competitions in the fuel industry, like we did to AT& T in 1984....
5-01-2007 @ 7:19AM
jenn said...
In regards to Starbucks being one of the most hated companies. How can a company be hated for the good that they do. How many of these people have actually walked into a Starbucks? Did they happen to see what charity or organization was being collected for this week..Didn't think so. By the way, a true Starbucks coffee drinker will know the difference between fast food "premium" coffee and Starbucks.....I did. I don't sit in Starbucks for the atmosphere, I actually try not to associate myself w/a bunch of weirdo's who can't survive amongst civilization w/out a lap top and wireless services. Here's one, I go for the coffee and I buy it for home too...
5-01-2007 @ 9:50AM
Rick said...
I agree with Jenn. It's too easy to bash Starbucks without knowing the company. I tried McDonald's "premium" coffee and couldn't really tell the difference between that and the regular "coffee" they sell except it tasted stronger. A true coffee person appreciates the nuances of a fine cup of joe.
5-01-2007 @ 5:10PM
anna said...
re: starbucks, i can definatly taste and smell the difference between freshly ground and brewed coffee, to fast food quality. macdonalds is like the wallmart of fast food. although their coffee is not bad, it is fast and cheep. if you want good coffee, go to a coffee shop.(not a donut shop) if you want good steak go to a steak house.
5-02-2007 @ 12:12AM
cl0ud said...
Pretty much all of these companies make the big bucks. They also seem to be monopolies.
Microsoft- It is loaded with junk you don't need, they're sitting ducks for adware and viruses, it has a zillion flaws that have to be fixed every other day. Yet, we cannot escape its wrath.
Exxon Mobile- Do I need to say anything about a big gas company. However, I do agree that I think it's hilarious how people complain about the big, greedy gas companies yet they are continuing to buy gas guzzling SUVs'. Talk about hypocrisy. Ya know, you probably can't go through life without using microsoft but you can do okay not owning a Hummer.
Wal-Mart- Satan's place to shop. This corporation is so evil the floor is hot from being so close to hell. They make millions yet give hardly any money to charity despite their bragging of "giving back to the community", they take away good small businesses, they turn beautiful towns into eyesores, they are multi-billionares yet they don't give their employees good benefits, I could go on.
"Wal-Mart may be putting small businesses out of business. But what percent of them were providing employee benefits?"....Wal-Mart puts businesses out of business that were giving benefits and goods far superior to Wal-Mart. I only put half the blame on consumers. Just because it is all in one place does not mean it's better. Wal-Mart is not always the cheapest. I think Wal-Mart uses a bunch of false hype to make themselves seem like this moral, home-town, middle class place to come and save money. I think many americans are becoming the "underclass" thanks to Wal-Mart.
Starbucks- Expensive coffee yet it is so popular. Yes, I do think it's the atmosphere. Or maybe it's the fact there are so many varieties. Their cups are biodegradable...that is nice. I think Starbucks is dupped on because people are baffled as to how their products are so expensive, their facilities have this nice, homey, sophisticated atmosphere to them yet they are big conglomerates who are spread all over the world. They are a big company that kept their "corner cafe" atmosphere, which you usually don't see with the big companies.
internet service provider- Where I live I have 3 cable companies to choose from. Where my mom lives, she only has one, Comcast. However, what I think is worse are electric companies. You only have one choice. I don't understand. You pay your waterbill to the city. Yet, you only have one choice for where to get your electricity yet it comes from a private company. Why doesn't the city control our electricty instead? It would probably get rid of all those fees.
5-02-2007 @ 9:51AM
JT said...
It fascinates me that media outlets and half-witted writers most often bash those who have done well. The companies you list as most hated, while far from perfect in their corporate actions, have all made huge positive contributions to the lives of their employees and customers. You repeat numerous half truths to explain the derision of fellow bashers. I suspect it is closer to the truth for those who hate large, successful companies to simply admit that your minds are small and twisted.
5-02-2007 @ 10:32AM
Vinnie said...
I don't support Starbucks because of their liberal agenda on social issues that conflict with my own views. If they would just shut up and sell the coffee, I might reconsider. Read the link to find out more...
http://www.worldnetdaily.com/news/article.asp?ARTICLE_ID=45694
5-02-2007 @ 12:10PM
Vali44 said...
They should rename themselves closer to their true nature, into: MICRO-BUCK, STAR-SOFT, MOBILE WALL, and EXCON DEPOT... :-)))
5-02-2007 @ 3:26PM
johnybo said...
Vinnie,
personally i will take Starbuck's "homosexual agenda" over your "homophobe agenda".
Could it be some people don't consider homosexuality as 'evil'? I could only assume you care about the "homosexual agenda" due to religious beliefs. If you want to be reactionary fundamentalist, move to the Middle East...that's what would happen to the USA if people like you had it your way.
5-02-2007 @ 5:33PM
John said...
Lest we forget..Home Depot is a major supporter of local projects such as Boy Scouts and Habitat ...also they employ our Olympic Athletes to aid their financial needs...they are far and away a better community citizen than the Carolina folks
5-02-2007 @ 6:12PM
David said...
Starbucks do good? They denied our soldiers service when they returned home from Iraq. A group of soldiers who had just spent years over in Iraq got off the plane and went into town. Having sometime to unwind before the next flight they figured they would go to Starbucks to wake themselves up with some of coffee, and when they went in, they denied them service of any kind. The employees turn there backs on them, ignoring that they even came in. Starbucks doing good? Yah right, all the good there doing is helping to adding to the obeisty problem.
5-10-2007 @ 11:01AM
Ron said...
Star is as bad as the TV, liberal jerks. If people are stupid enough to buy there let em. Dont see anything wrong with Micro hell just because he is the smartest guy around does not make him bad, I would sure trade places with Gates LOL The big places like wal are all liberals and anti gun companies so I say they are not true Americans anyway so dont buy from them, I dont
5-10-2007 @ 11:20AM
Christie said...
When did the crazy right-wing Fox News segment of the population take over this blog?
5-12-2007 @ 5:22AM
Jean Smith said...
Why do people keep repeating the same companies. Try Nestle for a good income stock that never fails! I made a nice profit and it keeps going up
5-16-2007 @ 11:05PM
Jean Smith said...
There is nothing slow about a response!
6-01-2007 @ 10:48AM
A Big Lion said...
There's always going to be someone we're jealous of to the point of anger, I suppose, when it comes to these largeer companies. Personally, I don't go to Starbucks for the same reasons I don't pay $1.49 for a glass of ice with a bit of cola sprinkled over it at a fast food place; and I make a better cup of coffee at home, anyway. I'll go to an ACE hardware in a heartbeat, just because of there better service - same with my local Publix supermarket. Gasoline and oil companies? If Wal-Mart is Satan, then what does that make Exxon-Mobil?
Let's all learn to ride a bike again!