Finally someone is going after Dell over customer service, warranties, etc. I have not met anyone in my large circle of clients and friends who ever gave Dell a "thumbs up" for their customer service. Its been a nightmare for thousands of computer owners including myself and I hope that this leads Dell and others (you know how you are) to offer real customer service and easy access.

Dell is the worst! Dell Hell is putting it mildly. They disassembled my whole system over the phone, told me they would call me back in an hour to continue and I never heard from them again. I called over and over and over, the number I was told to call and no one returned my call. They messed up my computer so bad I had to call someone in to take it out and reinstall everything! This is the quality service they have the nerve to charge for. I was willing to be patient but to never return my calls when I have paid for a three time service is donwringht rude and should be criminal. They are taking money from people for services that can't fully provide.

you paid for in home service then thats what they need to deliver.. i have paid for that too..

This problem is not unique to New York. I spent xtra $ for an extended warranty and spent two days and additional cell phone charges to try and resolve my problem over the phone. I ended up spending over $200 in a computer repair shop after the Dell rep said they would not come to my house.

I own 3 Dell's and have never once had a problem. The first one was 2 weeks from being out of warrenty when the cd burner failed, Dell had someone out to my house in 4 days to replace it. That was over 5 years ago. The second Dell no problems. The thrid Dell I just bought 2 months ago had a speaker issue I called and the new speakers were delivered the next day.

I have had nothing but good thing to say about Dell.

Btw all 3 Dell's are still running strong, and one of them is 7 years old and went through a lighting strike that took out the modem.

This is great news. Dell does not care anything about their customers. I hope NY wins the lawsuit and that more sue them.

This is great news! Dell is the worst! They do not care anything about their customers. I hope NY wins the lawsuit and that more will sue them.

Has anyone noticed who the Vice Chairman and CFO is for Dell? He is Don Carty, who was the worst CEO American Airlines has ever had. He took a $19 billion company down the tubes to near bankruptcy, and was "run out of town" when he was going to reward himself and other management types after major sacrifices by the employees. I can't think of what Michael Dell had in mind when he brought Carty on to the property, because Carty, in my opinion, is not capable of managing anything but his own fortune, while destroying employee morale and hence productivity. I expect Dell stock to bottom out while Carty is there.

We have had many problems with our Dell computers and when we call customer service, their first step is to walk us through clearing the problem. That means, taking the computer apart. I had to ask if my husband can call back because not only could I not follow the reps instructions (I didn't know what I was doing and what I was looking for), I could not understand this person. Sorry to say, but the majority of the customer reps (techs or otherwise) have very heavy Indian accents and I can't understand a thing. I kept saying, "Excuse me", "Could you repeat that", it is very frustrating. I realize many companies are outsourcing their customer service to India, but it is very difficult to understand many of them.
I will not buy another Dell (we have 2).

This story could have been written about my many times I have cantacted DELL> I am so glad some one is finally going to try to get to them. I am tired of spending my days on the phone to INDIA to talk to some onr I cannot understand and further more does not knnow what they are talking about. All there answers are being looked up in a book. That is why you are put on hold and it takes forever. I am about to pull my hair out. AOL should have some one go after them as well. Same problem. GO GO GO

I need a pass word. I made a mistake when I sent in my blog

We have owned a dell for 7 years and it has been a NIGHTMARE from day1! We had the hard drive fail within 7 months and it took us one month, hours and hours on the phone and threatening to sue before they fixed it! We should have sent it back right there! We even sent a letter to Michael Dell himself, and DID NOT EVEN GET A RESPONSE! Since then we went back to the other computer we own GATEWAY! When you have a problem you get people in our own country and the actually help you! I tell Everyone I know NOT to buy a DELL!!!I hope this suit stands up and Michael Dell gets a wake up call!

I'm in Florida and paid for in home service. I specifically asked if that meant someone would come to my home if there was a problem..I was told "absolutely" They didn't tell me I would have to go through hell with someone who I don't understand..pull my computer apart and diagnose the problem myself first. When I told them it was difficult for me physically to do this..their answer was " find a friend to help you".
Forget the hours and hours into the night I spent with these people on the phone.
I approached an attorney about a lawsuit but was told it was too much for them to handle.
I think this should be a class action suit and all dell owners who were sucked into the in home service contract should be represented. We were all victims of total misrepresentation.

I bought a Dell pc. two years ago this passed christmas, and i have never missed a payment. But i owe MORE now on it than i did when i recieved it.I wrote them a letter and asked them why....my reply was.. we charge 28.? whatever % interest on our accounts. WELL... they should reflect that one what the monthly payment will be, so you can have it paid off when the amount of time is up to have it paid for.I won't reccommend them to anyone for sure.And by the way...they wanted me to take mine apart also for a minor problem.

all of the complaints are of the same nature and that would seem to imndicate that there is a problem. i have asked repetedly what the warranty cost me and never was given an answer . i was told that my intrest would be 1.9% and my first bill stated it was 19% when i was in the process of buying my computer every call was answeresd and returned but after the deal was done i couldnt get to anyone who could explain why the intrest was different and no one who could do anything about it . i have troubles with this system and have tried to get to customer service aand now have given up as i cant understand the indians, asians,malaysians and so forth and cannot get an american on the phone . my dell is only 6 months old and does not work as well as my 7 year old gateway only a little faster. when this dell gets to the poiont that i cannot get it going again i will try one more time to get customer service and if i cannot i will through it in the scrap pile where it belongs and get me a new gateway and then at least i will be able to talk with someone in english that i can understand .by the way i never had a minutes trouble with my gateway till the hard drive gave up after 7 years and i let myself get talked into buying this junk rather than fixing my old gateway or buying a new gateway .my advise to all dell owners that have problems and cant get them resolved is cut your loses if you can afford to and go buy a gateway or any other brand that will be honest with you and my advise to prospective buyers of dell is to stay away from dell if you want service after the sale , price is not the only thing to consider and you really do get just waht you pay for

DELL HELL! YES! Someone is finally doing something, wish I knew who I could call to add my name to a class action suit ! I have owned several Dell computers and they worked pretty well most the time they are easy to fix but when it was something that needs to be installed I have to call thier Tech. Support. When you finally get thru you get someone in India who is reading from a script or they get frustrated and will have the manager call you back. Note: The manager never calls back. The Techs that did help me gave me wrong directions and blew my mother board they would not replace the board and told me to call the Geek Squad and pay them to help me. After 5 days and countless calls I was able to get in touch with a Tech in Calif. who spoke English! She had Dell replace my motherboard for free and gave me better instructions, she did tell me my warrenty as out and suggested I find someone to install the mother board for me. Well, on a hint from a friend I found a Salesman at Dell store located in a Mall..he fixes them "on the side". The Mall Salesman have heard all the complaints about the Dell Tech support. Seems these Salesman are great at repairing Dell's (but only on the side after work). I found one and he was honest and very good, resonable fee and does repairs only on his days off. Or they can suggest someone they know who can do a repair/install for you.

Dell Hell is right..wish this suit could be open to all users nationally..class action. Dell is out of control..now call about a small issue..and they tell you to pay up front and they will diagnose your issue after that. Thanks..real good customer service. Battery issues? Good luck getting the exchange. Service language? FROM INDIA..real nice..most you can't even understand!! Dell, you deserve to go out of business...period. I own three of your product..and they will be the last.

have you ever tried to return something to dell.....pure hell. it took months.i tried to return a notebook to them dear God.

I am on my second Dell. The first one was great, no problems, but this one...where do I start! My biggest problem was with my dual CD Drive. I got it to work one time and it never worked again. I called numerous times and could not understand what was said to me most of the time. They had me undo everything that Dell had programed into the computer, then they had me put it back in, then I was told they would call back. They never did! I spent over one year trying to tell these people that the Drivers did not work, but they did not listen. I finally sent an e-mail to Dell giving details and time line. I then told them that if they could not help me I was going to personally drive my computer to their main office and drop in the lobby. I got a reply with instructions on exactly how to check the drivers and reply to them. I did, drivers did not work, they set up an appointment for someone to out and change the drivers. What a mess. No one should have to go through that to get a product repaired.

Listen to me, Dell is good, they can not help it if you are too dumb to pay attention to what they tell you- It takes a real Yankee to sue them