Dell sued over customer complaints

I have a problem with all this Gateway is no better than Dell I went through 3 years of hell with Gateway. On one computer it went through 3 mother boards, 4 modems, 3 cd drives, and 2 monitors, finally we said the heck with that and got a Dell and have been happy with them. Other people we know had problems like this with Gateway and they switched to Dell with no problems.

No one company is better then the other they both have the same problems, so why not sue Gateway too?

I have spent hours and hours trying to get Dell to service my computer - it takes at least 20 minutes to get through to them, and then the person does not know what they are talking about. When they sell you a printer, they do not disclose that you can ONLY buy ink from Dell, forever after. They sell you things you don't need. Never again! And I am a Dell stockholder!!!!

Thank goodness the public has FINALLY caught up with Dell.
Just sent back a computer recently because of the POOREST customer service I have EVER encountered...Tech services never answer and if they do I cannot understand them because they are somewhere in India or Indonesia. When I decided to send the computer back, even then did they give me the third degree and, after explaining why I was returning it, he accused me of not accepting any help! EXCUSE ME! In my opinion, Mr. MichaelDell should focus his attention on his EMPIRE rather than buying the Four Seasons and Kona Village Resort on the Big Island for ka-millions of dollars and we know first hand because we live there part of the time. Shame on him!

its about time for dell to be held accountable. there finance dept is the most porly run company i have ever dely with. wish i could sue over the interest rate that changes the more i paid the higher my interst rate went i sent a vert large payment andf the next month my interest jumped to 31%

I thought I was the only one who went through Dell Hell. My first dell cost me almost 4,000 dollars, it worked about 3 months, then after several months of tearing my computer apart at the request of the overseas techs, and only after threatening to call the BBB, I finally got a new Dell, that one worked less than a year. I would never ever recommend a Dell. I understand the overseas outsourcing, but when we're asked to in essence fix our own problems, that is pretty ridiculous, especially when we pay for the 1-3 year warranty. I really wished Michael Dell would listen to his former customers complaints, if he did and changed some things, he might just get some of them back.

Same here where are the ENGLISH speaking people
hello I speak a english I need to speak to someone who i can understand first, a 3 month old laptop should do what it says I have not been able to get a wireless hook up since day one,, over and over 6 times on the phone .Now they want me too send it I am disabled if I can not work I can not live I bought the in home service but not for my problem which they can not seem to figure out plus no one speaks ENGLISH
I am losing money every day and every hourssss that I sit on the phone with them do they CARE
CAN I SEND THEM A BILL FOR MY TROUBLES FOR THE FAULTY ITEM I HAVE

Hey John, you must work for them or something. We all can't be making this up. I myself am on my third computer from Dell. I bought one in October with windows XP and the day I got it I had to call them because the cd drive was not working. Then in March I was going to buy a computer for my son and the woman I spoke with talked me into buying a new computer for myself and giving my son the XP. I listened to her and got a new one with Vista. For the first month or so I was on the phone with them every week. Nothing but problems. In fact within the first couple of days I had one of the non english speaking tech's, he had me wipe out everything from my computer, probably for no reason as well. And it is just not the same anymore. I have had many problems with Dell. I bought my first Dell in 2001. Back then the warranties lasted a lot longer. 5 years to be exact. Now you pay 239.00 just to call them with a problem when your 30 day warranty is up. That is just crazy! And I know other family members who will never buy from Dell again. And I know this is my last one as well.

I haven't had any huge problems with Dell or their customer service, but tech support hasn't been stellar (adequate, but not stellar). I really don't like trying to hold a phone up to my ear while dismantling a computer or talking on a keyboard. I wish that ALL computer manufacturers would go back to the old (think DOS) days, when every computer came with a comprehensive manual, full of troubleshooting flowcharts, instructions, and even schematics. I don't care if a new computer would need a manual the size of a family bible--I'm happy as a pig in manure sitting with a broken computer, some assorted tools and a comprehensive manual bigger than a phone book. I'll even admit that fixing a computer with manual in hand probably would take me longer than calling tech support, but it just wouldn't be as much fun.

I'm no computer geek, but I can read and follow instructions, and I LIKE taking things apart. Bring back the manuals!

We had problems with our TV and Dell was there every step of the way to get a new one to us asap. Their response and service was great.

Service--
Dell knew service was poor and had already pledged to spend $150
million more on service, add 2,000 technicians, retrain 5,000 more.
That Dell had in the past farmed out service to the lowest common denominator was,from my experience,true--BUT-unless an actual service contract was broken the NY consumers will gain little in Cuomos legal
extravaganza-unless a customers ear rotted off from having a phone stuck
in it for extended periods.

Sales Financing--
New York state seeks $500 payment--TO THE STATE--for each violation
arising from any provable claim when Dell-operating a joint venture
with CITI-caused consumer injury when CITI dangled a "no interest"
loan offer to customers then denied 85 percent of those.Those CITI
screened and rejected were then offered Dell Financial loans averaging
16% a year. Dells good credit customers normally paid around 8%. In both instances a customer could simply say NO.


What's actually in the suit for NY consumers?--
1.a whopping legal bill for the states legal expenses
2.NY will enjoin Dell from making such offers in future
3. actual affected customers will get "unspecified" refunds.
In other words -affected consumers will get little-THE CASE IS JUST A TAX ON DELL AND DELL INVESTORS it will probably be settled out of court with a token payment to consumers and a surplus for the politicians-- that view all surpluses in a budget as a "deficit of spending".
Been there--done that.


Dells defense--use me for example--I had a credit score of 768 when I
sought to purchase a high end Dell notebook last year-they tried to steer me to a high interest rate-at that point I could have simply said NO to
the offer-as should any customer -I chose to write a check--without
incurring any interest.It was CITI making the lowball offer to these NY consumers,skimming the cream off the top, and then rejecting them--where are they in this suit?

Dell Financial Services enticed consumers with offers of "no interest" financing when in fact very few shoppers -- even those with good credit history -- actually qualified. People like myself who have excellent credit were deceived into thinking that they would qualify for the offer with no problem. Not so. We were offered almost 30% APR when we thought we were getting zero percent financing. Over time, that can more than double the cost of a computer.

Also Dell has atrocious customer service. I have been waiting since last February for a refund and it is now almost June. Dell "customer" service are not able to resolve even the simple matter of a refund. Steer clear of anything to do with Dell. It has betrayed its loyal customers.

As Dell is charging for tech support and then doesn't deliver the customer should be entitled to a refund. If you're selling a customer service.... then you have to provide that customer service. More people should speak up and then something might happen!

purchased a Photo 944 printer 8/06. Returned it 1/07 when it completely failed and received a refurbished one which lasted less than 1 month. Returned that one for another refurbished one which broke down in 2 wks. Demanded a new one and was promised a new one. Just received my third refurbished one and I won't take it out of the box. Awaiting a return call from Customer Service. It is simply not worth the effort to do business with a company like this.

I hope they string Dell by the b..ls. I have excellent credit but can't get the interest lower then 19%. I have never heard of anyone getting lower that 19%, ever but yet they say interest as low as 1.9%. Also got a sale notice advertising computer for $349. In small print it said only 300 available, I logged on as soon as the email arrived and ordered my system just the way they advertised it for $349, guess what. None available, now order it with some of there options, they now have plenty.. Go figure.

I AM A REPORTER FOR WERS-BOSTON. I AM DOING A REPORT ON CUSTOMER SERVICE COMPLAINTS ABOUT COMPANIES LIKE DELL WHO OUTSOURCE A LOT OF THEIR CALL CENTERS. AFTER READING SOME OF THESE COMMENTS, I SEE A LOT OF PEOPLE FEEL STRONGLY ABOUT DELL'S SERVICES. IF YOU WOULD BE WILLING TO HAVE A SHORT PHONE INTERVIEW, EMAIL ME! hermelaa@msn.com

THANKSSS

I decided to purchase a camera back in May, 07. I mailed in my payment to dell which cleared my bank account on 7/2/2007. I been recv .harassment phone call everyday from dell telling me they have not recv. my payment. I spoke with A supervisor which I propose to fax over my bank statement that a payment was cleared by dell on 7/2/07. Please keep in mind that I faxed that information over to BU Christopher in India on 7/11/07. I do have that confirmation. However: I'm still recev. phone calls from them telling me that no payment has been made towards my account. PLEASE BE A AWARE