Although the proposed merger between satellite radio companies XM Radio (NASDAQ:XMSR) and Sirius Satellite Radio(NASDAQ:SIRI) is not officially a done deal yet, we sure didn't think XM's signal would have gone off the air so soon like it did yesterday. All joking aside, though, some XM customers were unable to listen to their daily satellite radio fix yesterday, as a software problem slashed service for an unspecified number of XM Radio customers.From all appearances, this was a smaller but still significant glitch that was based in the complex logistics that bring XM Radio to subscribers nationwide -- as opposed to a complete service outage. XM stated that "Some customers are not receiving a signal ... we don't know the exact number, but some." Companies on the bleeding edge of technology sometimes do have glitches, so chalk this one up to that defense.
According to XM Radio officials, service was set to be restored to the customers who were knocked off their subscriptions last night during the evening hours. While these things are bound to happen do to unforeseen errors, were you miffed at the outage if you were an XM subscriber? Or, investor?
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Reader Comments (Page 1 of 1)
5-22-2007 @ 11:45AM
John Healy said...
Since the signal has been at best weak(at worse not there at all) I am switching vehicles to take a two week vacation. Taking the wife's Chrysler(Sirius radio) instead. And XM does not seem to be concerned about me. Try and get through...no Way
5-22-2007 @ 1:16PM
Mike said...
I though it was just my antenna, I glad to see that it is a nationwide problem. I do hope that they do get the problem solved soon, but these things happen though with complex technology. Oh well, it's still a very good service.
5-23-2007 @ 2:55PM
Sean Hovan said...
I have had XM for 2 years hoo hoo and this is the first time I've had a problem Robin. I was concerned when I couldn't hear the Indians game that night. I went to the XM site and they kept it up to date with the latest on the situation. I couldn't of been happier unless Boardroom Jimmy himself gave me the info.