In what may be a first, a company is buying air-time to show infomercials without the intent of really selling us anything. The world's largest retailer, Wal-Mart Stores Inc. (NYSE: WMT) is buying late night airtime on cable stations like Lifetime and USA Networks to show infomercials, basically with the intent of convincing employees and consumers that the company really isn't so bad after all.
They've pulled out all the stops. You get to hear from Wal-Mart workers serving in the military, watch footage from the company American Idol-like competition for employees, hear about the company's organic initiatives, and even listen to singer Beyonce talk about how much she "loves" Wal-Mart.
If this seems bizarre, it is. It's unheard of, but it might not be such a bad idea. It will show the company's employees that they want to do something about their reputation, and may even win over a few consumers who are on the fence about the company. A Wal-Mart spokesman said that the infomercials weren't that expensive, and that this is seen as a kind of low-risk gamble.
This seems smart. Since there is so much coverage of Wal-Mart in the media (BloggingStocks's Brian White has an excellent Wal-Mart Weekly feature on the company), much of it highly negative, it seems right for Wal-Mart to air its side of the story.
It would be pretty exciting if this catches on -- Will anyone facing negative press start buying airtime to defend themselves? Could Paris Hilton film infomercials of herself teaching chess to her fellow inmates to win over public opinion?











Reader Comments (Page 1 of 1)
6-02-2007 @ 11:18AM
adam hartung said...
There is nothing smart going on at Wal-Mart these days. The company has admitted its growth is slowing and it would prefer to buy shares in order to manipulate EPS rather than buy land, buildings and inventory to create more earnings. The problem isn't the company reputation, but rather that management is horribly Locked-in to an outdated Success Formula producing all the problems from which the company suffers. Including a lousy reputation and attacks from lawsuits around every bend. Read more at http://www.ThePhoenixPrinciple.com
6-03-2007 @ 10:12PM
Mike said...
I saw episode #2 and actually enjoyed it. The production quality is very good. While i'm sure not EVERY associate is as happy as those featured in the program...I would bet a week's salary that those employees in the Chicago store (remember? The one where thousands of people stood in line for 300 or so jobs?) are every bit as happy as they seem.
I also liked the Lee Scott town hall. They asked him some tough questions. His answers weren't always what I wanted to hear, but I applaud them for even allowing the questions to be asked.