Welcome to the 17th installment of The Wal-Mart Weekly, a weekly column dedicated to bringing you insight, wit, facts, results, opinions and just a bit of everything else when it comes down to a very hot topic these days: Wal-Mart.
Last week I mused on how Wal-Mart Stores (NYSE: WMT) supplies basic customer service to its customers -- or a lack of it. From waiting in lines when there are many empty checkout lanes to blocking aisles with pallets during daytime shopping hours, is the retailer turning off customers by not creating a pleasant atmosphere that is conducive to shopping?
This week, we'll be making the rounds on how the various Wal-Mart departments combine into a cohesive shopping experience, but do not threaten some competitors at all. Why? Well, have you ever thought that Wal-Mart would be seen as lacking in product selection? It does, from this corner, and I'll give you insight on why Wal-Mart will never be able to unseat some retailers at the same time it continues to grow its sales. Read on.
Large stores, and still not enough room for everything
After venturing through several non-grocery sections of a Wal-Mart Supercenter recently, it was quite apparent that Wal-Mart intends to have certain categories of goods available while not providing an immense selection of products within those categories. I'm sure this is by design, although with the way the retail landscape has changed, I am surprised the arrangement of merchandise and the actual square footage of certain categories of merchandise has stayed the same. Well, at least for the last decade or so.
Specifically, the men's clothes and shoes categories were ones that I found a little confusing. In shoes, the selection was quite limited in the Wal-Mart Supercenter I visited. There were some cheaper shoes for men, women and kids, but the style selection and the color variations were quite low compared to shoe-only stores like The Foot Locker(NYSE:FL), Famous Footwear (owned by the Brown Shoe Company(NYSE:BWS)or even Payless Shoe Source(NYSE:PSS) .Although Wal-Mart did in fact have aisles of shoes available, the actual selection seemed less than shoe-only stores. The prices, of course, were very affordable. Sometimes, having a decent selection does mean more than having products with rock-bottom prices, but shh -- don't tell Wal-Mart this.
Checking out men's fashions
After putting my mild bewilderment on hold from the shoes area long enough to stroll over to the men's clothes area, again I was a little stumped. There was quite a bit of store shelf space devoted to actual merchandise display. There were shorts, polos, jeans, denim shorts, cargo shorts and printed tees everywhere. After having thumbed through all of this merchandise, the same feeling hit as did when browsing through all the shoes: there was plenty of merchandise, but the selection was lacking. In jeans, the Wrangler brand was there along with the Levi's "Signature" brand (a cheaply-made version made just for Wal-Mart, I suspect), along with Faded Glory (a Wal-Mart private-label brand).
The selection was not that bad, but not that good either. While there was three distinct brands on the shelves, the various styles in jeans and jean shorts seemed lacking. There are many subtle variations in denim these days (check out an Abercrombie & Fitch(NYSE:ANF)store to see this), along with multiple styles and color combinations to choose from. Wal-Mart seemed to have literally two styles within each brand category and that was it. What the Supercenter was lacking in style it made up for in quantity -- boy was there a lot of denim on display. I again was scratching my head -- why did the retailer have so much quantity of limited styles instead of less quantity of more styles and varied selection? Hot Topic (NASDAQ:HOTT) seems to be able and anticipate adolescent clothing needs many times per year, but the world's largest retailer can't?
There may be a purpose here
Although the Wal-Mart Supercenter I visited seemed to have quite a bit of floor space devoted to certain shoe and mens/boys clothing categories, the quantity was much higher than the 'quality' from what I witnessed. In this frame, I'll define 'quality' as number of styles, colors and types more than actual product quality. After all, are people wanting to buy the same stuff everyone else is buying regarding clothes and shoes?
Possibly -- and the target market Wal-Mart serves cold probably care less about the specific (and often, expensive) styles of shoes and clothes the retailer offers. All that matters is price and presentation. Well, this is all fine and good, but if Wal-Mart is to move beyond supplying the "price is everything" market and into more of a mainstream market where low price must consistently meet style and other variables in product selection, it's got a way to go.
It's been said quite a few times from later in 206 to the present that Wal-Mart wants to cater more to higher-end shoppers in order to expand its customer base and also make higher margins in the product categories it already sells. This may be underway from a national store standpoint, and maybe it just has not taken hold at the Supercenter that I visited. Wal-Mart U.S. sales chief Eduardo Castro-Wright either is blowing smoke about the way Wal-Mart stores are trying to partially reinvent themselves or the process is taking longer than expected to roll out nationwide.
Wal-Mart's attempt to do everything for every customer means nothing is done extremely well
It's pretty clear to me that Wal-Mart's intention long ago to be a retail "jack of all trades" has paid off handsomely for the company. Looking at sales growth and store growth over the last decade pretty much tells this tale hard. But that can only take growth so far, right? What happens when Wal-Mart feeds every discount retail category possible but without delving into the specifics like styles, colors and brands that specialty retailers carry? Perhaps certain brands refuse to sell to Wal-Mart and prefer to keep their existing distribution channels and partners intact.
I do know that there are many manufacturers now that refuse too do business with the retailer for fear of being squeezed on price and pressured on inventory requests, but at the same time, would like to have the huge chunk of business Wal-Mart is sure to provide. Maybe the brands that do sell in the shoes and men's fashions are there as a representation of the other brands that perhaps either don't do business with Wal-Mart or that could not meet the retailer's cost demands? Who knows.
Check back right here at BloggingStocks next week for the next Wal-Mart Weekly, and until then, have a great weekend!











Reader Comments (Page 1 of 1)
6-29-2007 @ 2:23PM
Byron Spain said...
If Wal-Mart expects to attract the more affluent customer, it should mimimize the Chinese junk and focus more on higher quality goods. Most things they sell from China are very low quality, some are downright crappy, and far too many don't fulfil their expected purpose.
6-29-2007 @ 6:52PM
cliff corson said...
the levi signature line was created by Levi to be sold at "discounter" retailers so as to not undermine the red label and 501 brand lines. It is available at Target and walmart
6-30-2007 @ 10:18AM
W01fette said...
I work for Walmart. Would'nt it be wonderful to have every checkout open during business hours! Staffing is an issue in many retail stores (not only Walmart). Why should we hire people to stand around and get paid? If you have time to shop; you have time to wait in line! Or try shopping at different times of the day. Early in the AM before the mid-day rush. Our checkouts are recquired at peak times.
As for the limited variety in our shoe departments; your examples say it all! We are not the "Foot Locker". Their name implies they are in the business of shoes. As does "Payless Shoe Source". If are stores were devoted to footwear only we would carry ample variety and supply. The same goes for men's wear. Every retailer has a limit as to what it can accommodate. Service to our customer is first. Many come back again and again for our service. We never hear them complaining about our prices of our products. But they do at the "Foot Locker", ect. If you are not happy go shop somewhere else!!
7-01-2007 @ 12:22AM
jimmie64468 said...
Walmart is what it is, Yea I work there as a second job for a year and pull full time hours, I make 60,000 a year, between the 2, so if money determines my status in your eyes, call me what you will.
The article is correct about selection, but it is what it is, I price shop my shoes, I don't need or desire a 40-90 dollar pair of tennis shoes, Wrangler fits me as well or better than others, I can have 10 different colors of Fruit of the Loom t-shirts at $4 a piece, I can get a pocket for my cigs too (Yuk Yuk). So Wal-Mart works for me, It is what it is folks, I hate to say it, it sounds rude, but, W01fette is right, It's America folks, don't like it, go somewhere else, but you'll be back, millions do everyday
6-30-2007 @ 9:20PM
William Martin said...
The saying of "money talks and bs walks" will always be true. The average American family ,just getting by, will not hesitate to shop where they save the most money. I wish we had had some of these options available in the early 60's when I was raising my family. Forgot the "elite" group and concentrate on middle America like Mr. Sam did.
7-06-2007 @ 3:36AM
Doobie said...
Wally World was great when I was a Kid. I grew up not too far from Bentonville and I can never remembet a time when my Family didn't shop there. Then after I got married and my wife and I moved to the Cincinnati area my ties with Walmart ended the place is Hell on earth here. It is too darn big the people are too dare I say it White Trash and the stuff is mostly crap. I can't stomach it, haven't been in the place in a year or more I hate the place. There are a lot of great local alternatives and I prefer to buy my groceries at a local store where I know the owner, and other items where I get at least an attempt at some sort of customer service. I am however still a savings whore I shop at SAM's because the stuff is cheap and if you have your list you can save some cash. I cannot believe however that we are all dumb enough to put up with waiting forever in line and dealing with often times imbeciles at the checkout just to save a buck or two but we do. You get what you pay for but we are all so cash strapped from our own fiscal irresponsibility that we take our punishment from the morons at the big box retailers lest we become those morons ourselves to pay for our credit cards and second mortgages/equity lines.
8-25-2007 @ 10:25AM
lanier16 said...
One of the reasons we are all straped for cash and living paycheck to paycheck is because Wal-mart incourages it's suppliers to go out of the country. When they open a store in a new area they cut their prices and are even willing to lose money for awhile until they make the mom and pop stores (who know what costmer service is and quality merchandise) go out of bussiness. I truly believe Sam Walton was a good man he would talk to every employ, and listen to what they had to say. I think he would be furious at how the company he began and was so proud of is being ran today.