You probably wouldn't believe just how much I think about eBay Inc. (NASDAQ: EBAY). You could say I'm obsessed with the company and you'd be right but it's more than just a fixation for me. It's as if eBay has taken up a part of my very being. I spend several hours a day thinking about ways to improve that company. People think I hate eBay because I express disdain for the current management profile over there. I don't hate eBay. I dislike the way it's being run, all the while maintaining that eBay is my baby.
There are some wild and outlandish things that I think eBay could do in pursuit of reestablishing its growth cycle. You see, like it or not, eBay is slowing down. Personally I'm not surprised by that but I think this stalling phase has come upon eBay much too early. Yes, eBay is stalling way too early ... early by a decade.
In my opinion, with a few notable exceptions, eBay top management is dull, slack-handed and lazy. eBay should be a blazing, blaring world renowned entity right now on the lips of every human being. Instead, what we have is a big dull cash register that is increasingly serving the interests of a shrinking pool of Internet retail elitist wannabes. eBay could do better. Please follow me here as I wildly pipe dream about my eBay baby.
By now, eBay should have been fielding a car on the NASCAR circuit for a couple of years already, with contests on the site for the chance to get your eBay store promoted on the car's rear quarter panel. It wouldn't matter if the car finished twentieth in the field every week. Every person active on eBay would be a piece of that car and every NASCAR race would be a piece of eBay. Just imagine the marketing opportunities.
What has eBay done in pursuit of product branding under its name? It has done next to nothing.
eBay should have already proposed a framework for national Internet sales tax collections and should be preparing to enable and administrate that. It's coming anyway folks, and someone is going to have to do it. Why wait for the job to fall to Google? (NASDAQ: GOOG)
eBay should have entered logistics long before now and should be operating three or four international transit centers at the Canadian border in concert with the United States postal system and U.S.Customs, among others.
eBay Motors should be spun off and run as a separate entity.
eBay needs to get back to basics and re-institute catering to the little guy, but that's just my opinion.
$600 Million Powerball: 1 Winning Ticket Sold in Fla.
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Reader Comments (Page 1 of 2)
1-30-2008 @ 5:51PM
Mackey said...
Ebay is in a crisis. Several hundred Ebay seller's are in the process of closing their stores.
People are pulling their items......sales are down.
Several people are leaving EeBay. This new feedback and fee policy is causing Ebay to lose all those who count. The members.
At this rate the only seller's who will be left, will be ones who use dropshippers. You won't be able to find those rare items.
Stocks were a rollercoaster today and closed at around $26.00. A bit up from Yesterday, but more and more investors are getting wind of the big revolt that is coming. I see Ebay stock dropping below $20 in the next few weeks as more seller's learn of the new policy.
3-04-2008 @ 11:01AM
dave said...
ANYONE HOLDING EBAY STOCK
(OR BUYING AND SELLING ON eBAY)
MAY BE GUILTY OF SUPPORTING AN
ON-GOING CRIMINAL ENTERPRIZE!!!!
Everyone suspects that
eBay may be the World's Largest Fence
Of Stolen, Forged & Knock Off Merchandise!!.
I Think It's time for the FBI, Treasury Dept and
The US Attorney General to Begin An Investigation
Into This Company's Employees (And It's Major Stockholders!! )
Operating as a
Purveyor of Stolen Goods
Normally results in Quick & Fast Arrests!!
I think the recent decision to make
the Feedback System "One-Sided"
may be the Final Nail in the eBay Coffin!!
In order for eBay employees to mediate
the up-coming new Feedback Complaints...
They may have to act as a "Law Enforcement Agency",
"Court Of Law", "Judge" and "Jury"....Are These Acts Illegal??..
Why do The eBay and Paypal Employees
(That render the daily complaint decisions between
Buyers and Sellers)...Operate under incomplete False Names??
Do They know that the Decisions
They are making may be Against The Law??...
eBay may be in deep trouble
as the legitimate brick and mortar
Major Retailers like Sears, Target,
and Walmart demand that eBay be held
accountable for selling merchandise that
may have been stolen from Their Stores!!
One Side Feedback May Test The
Laws Of Equity and Equal Protection!!!
The proposed Paypal 21 Day Funds Holding Period
Will Not Work...It May Be Against Banking Regulations..
And What Seller in Their Right Mind is going to ship a product
Before They Receive Payment (and may never ever get paid)???
Dishonest Buyers Worldwide
will have a Field Day...While Legimate
Sellers may continue to Boycott and Go Elsewhere!!
Unless the new proposed one-sided
feedback decision is reversed Immediately
(or the feedback system is totally removed)...The
decline and fall of eBay may only take a Short Time!!
In My mind...
eBay Stockholders, Employees
Buyers & Sellers may be un-knowingly
(or knowingly) Conspiring to support an
ongoing International Criminal Enterprise!
Conspiracy Is
A "Serious" Crime!!
This comment
has been made by...
A Retired Private Detective...
(& eBay User) of almost 10 Years!!!!
http://www.ioffer.com/info/parody_feepay
3-18-2008 @ 9:44AM
Dave said...
The eBay(Paypal) charge card data base is being used Illegally...Either By the Company to generate emergency funds or by hackers that have compromised the system. I just had My credit card company notify Me that the card that We used ONLY to verify Our Paypal account was being canceled because of obviously fraudulent charges and They were issuing Us a new account number...Looks like eBay(Paypal) may be in some Real Trouble!!!
3-21-2008 @ 11:44AM
Aleister said...
i see wht your saying,
but i have just about had it up to here with people positively writing about eBay, i makes me sik to my stomach, you have obviously have not bought or sold on ebay lately.
but we really ties me off is there should be a lot more negative publicity surrounding ebay but for some reason the media buries it.
in a sense ebay has repeatedly shifted its customers, "the sellers" at every turn, every opportunity they have to increase this or that cost. in a sense as a a seller the site can only be used to liquidate items beneath wholesale value, and then of course even ebay kills the margin on that transaction along with no support for trust and safety,
if i were you, i wouldn't be stupid enough to recommand ebay stock to anyone because the company is doing many many shady things,
1000's of fake listings in search that pad it's numbers.
keeping money in the form of fees on transactions where the items are never paid for by the buyer.
excuse me but what really is eBay's overhead ?
when you have a problem you can't get a customer service agent on the phone and lasty
you should unstick your head from you know where and pull up a powersellers debit and credit sheet on the last 2-3 days of the month. there is so much confusion in the way that they process this that it is almost non readable,
able person running a brick and mortar store would be taken back if there own records looked as confusing , i serious don't know how to explain it but every month the last day they double charge yo for a store then they refund some back it is a mess. don't take my word for it look at some ones achor store anyones, and you'll see what i am talking about,
basically the numbers, don't add up. i am surprised no every mentioned this, but if my records from 3 of stores looked like that and there are millions of sellers on ebay then what does ebay headquarteres records look like
don't investment your money in ebay, either flush it down the toilet or throw it in the air out in the middle of the street because in either instance it will do more good for you.
the money at ebay is only for the CEO and most the stupid lazy underlings.
nobody else is allowed.
i was going to vote for john mccain as president until i heard Meg joined his team, he can forget about it now.
6-28-2008 @ 6:39PM
CashBackAtEbay said...
Right on, Gary! I love to hate eBay as much as you since eBay made changes in the first quarter 2008! (My current disdain for eBay management may even surpass yours.)
I stopped selling on eBay May 19, when the company started counting neutrals as negatives. They also messed with the search system so that buyers could find what the needed and sellers couldn't get their stuff listed fairly.
Anyway, I've cheering Amazon while I've been jeering eBay. You see, I've been watching eBay's stocks hover at $30 and I took great joy to see the demise of eBay stocks when they lowered to the $27 range. Meanwhile Amazon seemed steady at $80 and above. Then Amazon bought fabric.com to ruin everything. Stocks seem to plunge a bit when investors are uncertain about an aquisition. DARN!
Oh well. eBay will surely tumble further down and I think Amazon will rebound VICTORIOUSLY!
7-08-2008 @ 3:13PM
Vivian said...
I have been with eBay for almost 9 years as buyer and seller. I have been a Power Gold seller after losing my corporate job a year and a half ago. Even with my status as Power Gold, I have had a hard time getting anything answered correctly if not down right lie 99% of the time to handle my inquiries. This company is the worst of the worst in terms of customer service. These management people just happened to be at the right place at the right time. The sellers are the ones who make things happen. I had a unpaid buyer who even left me -ve feedback, it took over 3 weeks with numerous emails and calls to no avail. Finally, I went online to search for some help and came upon the email address to Bill Cobb and hence I tried. This is the first and only time I have felt someone in this company cares and do the right thing. My -ve was removed and I felt I meant something to this company. Imagine the cost of paying the staff to handle this minute issue with all the evidence in their database that the buyer was a malicious buyer. Still it take a whole team to squash an ant? There is something wrong with th management of this company. Don't you agree? When will they wake up?Perhaps, we can have a campaign to email to the top boss directly ourselves and they may finally get the message? Let me know ...
8-29-2008 @ 12:20AM
Mark said...
ITS A SAD STATE OF AFFAIRS, THIS PLACE CALLED eBAY.eBAY HAS NO INTEREST ANYLONGER IN PROTECTING THE LITTLE GUY AND HAS TURNED ITS SITE INTO A BUYERS PARADISE WITH LITTLE OR NO REGARD FOR THE SELLER.THEY HAVE LOST SIGHT THAT AN AUCTION IS AN AUCTION.AND I'M NOT TALKING ABOUT THE LITTLE GUY WHO IS PREYED UPON BY THE SCOUNDRELS WHO SHOULD NEVER BE ALLOWED ON EBAY AND ITS MY OPINION EBAY OWES ITS MEMBERS A CLEAN TRADING PLACE BUT TO THE POINT HERE....EBAY NO LONGER CARES ABOUT ITS SELLERS AND BECAUSE EBAY HAS BEEN SO RIFE WITH CONS, CROOKS AND CHEATS THEY HAVE TAKEN ALL THE RIGHTS AWAY FROM SELLERS EX.*(feedback,investigations are a joke, abuse from buyers, etc.) EBAY IS JUST A BUNCH OF LAZY HACKS WHO HAVE BASICALLY GONE TO A ROBOT MODE SO THEY DON'T HAVE TO BE ANY MORE RESPONSIBLE TO ONE-HALF OF THEIR MEMBERS NAMELY, SELLERS,WHY I CAN BUY A WATCH ON EBAY NOW, WEAR IT FOR 3 DAYS AND DECIDE IT DON'T LIKE IT ANYMORE OR I FOUND THE ITEM FOR LESS MONEY ON ANOTHER SITE, AND AS A BUYER I CAN RETURN THE WATCH BY ACCUSSING THE SELLER HE MIS-REPRESENTING HIS ITEM, CONTACT PAYPAL, PUT IN A CLAIM, AND PAYPAL WILL FREEZE THE FUNDS IN YOUR ACCOUNT WITH NO PRIOR NOTICE OTHER THAN A COPY OF THE BUYERS CLAIM, AND THEN WHEN THEY HAVE PAINTED YOU INTO A CORNER,YOU HAVE NOTHING TO DO BUT REFUND THIS NITWITS MONEY.EBAY NEEDS TO REMOVE THE TERM "AUCTION FROM THEIR SITE AND CALL IT SOMETHING ELSE LIKE EBAY SALES OR EBAY MARKET.I WILL MENTION I WILL NEVER EVER LIST EVEN THE SMALLEST ITEM ON THEIR SITE, SHAME ON EBAY, IN THIS SHRINKING ECONOMY, TO GO OUT AND ALLIENATE HALF OF ITS COMMUNITY,(its sellers) WITH TOTAL DISREGARD FOR US AND PAYPAL, WHAT MORE NEED BE SAID ABOUT THEM AS THEIR ABOUT AS SHAMELESS A BUNCH AS I HAVE EVER SPOKEN TOO. MEG WHITMAN, SHAME ON YOU FOR LOSING YOUR ORIGINAL VISION, SO ALL I CAN SAY IS ADIOS, AND I'LL SIT BACK AND WATCH YOUR STOCK DROP DAILY.PARDON THE TEXT IN CAPS BUT I HAD TO YELL THIS .
10-20-2008 @ 3:51AM
reed said...
I feel so strongly about OLA.com that I am now doing what I have never done before I am writing comments on the web(I just posted my first at Motley fool...OLA.com I think is the only ones with a real plan and have what is really needed to change the industry...No listing or re-listing fees or final value fees and 1 yearly member fee of $196 then $96 thereafter and I am locked in for life...It works good I have sold items. They are having growing pains but so did ebay...I am going to support them.
2-20-2009 @ 7:54PM
JAMES C said...
ALL EBAY WOULD HAVE TO DO IS TO ALLOW ALL SELLERS TO POST THE THINGS THAT WOULD NORMALLY BRING ABOUT A NEG FEEDBACK, ALLOW THE SELLERS TO FILL IN THE BLANKS CONCERNING THESE THINGS THAT PARTICIPATE A NEG SUCH AS SHIPPING, TIME FRAME OF SHIPPING, AS IS, RETURNS POLICY, AND SO FORTH, ONCE THIS IS DONE THEN THE BUYER WOULD HAVE TO CLICK AND AGREE TO THESE THINGS, AND THEN IF THERE IS A PROBLEM AND THE FEEDBACK WAS LEFT AND WAS SOMEHOW CONNECTED TO THE FILLED IN FORM AND THE THINGS THE SELLER WANTS THE BUYER TO AGREE TO BEFORE BUYING (WHICH SHOULD BE RIGHT AT THE TOP OF THE PAGE ON THE AUCTION DESCRIPTION) AND BEFORE THE BUYER COULD EVEN BID THEY WOULD HAVE TO READ AND CLICK AND PUT A CHECK IN THE LITTLE BOX AND WOULD BE BOUND BY THIS AGREEMENT AFTER ALL ITS A CONTRACT AND IF WE AS SELLERS ARE PUTTING ALL THIS IN THE CONTRACT (AUCTION) AND SHOULD BE PROTECTED AS SUCH.
6-29-2007 @ 8:51PM
Steve said...
I completely agree! As an eBay vendor/seller/buyer - eBay is lame! It should be dominating the marketplace and bringing millions more into the online buying process. They basically have sat back and watched revenues decrease at the same time basically done nothing to assist and raise the brand!
Steve
6-29-2007 @ 9:15PM
GDoren1001 said...
I've given up on E-Bay where most prices are full retail and E-bay itself is not good any more. Prices on shipping are also outrageous. E-Bay is full of mistakes and no way to communicate to get anything straightened out.
Forget it - I quit
6-29-2007 @ 10:09PM
Anne said...
You're right Ebay has really dropped the ball. I was a seller. We had a little Ebay "store". We made money Ebay made money and it was fun. We struggled with the tax issues and it worked. Between Ebay's rate hikes and the cost of Paypal it ceased to be fun and we closed. Strange, they were making quite a bit of money off of us with little effort...
6-29-2007 @ 10:10PM
eBlogger said...
Saw the hour long eBay special report last week on CNBC. Good review of eBay history and the personalities involved with this enterprise. Now eBay needs to get some new management who realize what makes eBay work best. Maybe the current Ms. CEO should have taken the Disney Company offer when she had the chance to do so. Remember David and Goliath? Or how about the Liliputians? Wake up eBay and smell the profits.
6-29-2007 @ 10:10PM
Dayne said...
As a "hard-to-find" resource, eBay still rules. But there is nothing exciting about them for marketers, no "feel good" communications, and as a seller of copyright products I feel eBay by default encourages piracy. Why don't they require dvd/cd/vhs sellers to verify the authenticity of the product? Because they would lose profit. Hopefully "old fashioned" ethics will still be needed by not only eBay, but any virtual or brick and mortar store for success, and not just "lowest prices" claims like Wal-Mart. As consumers and marketers, we must realize the potential harm of piracy and "low cost" marketing schemes for not only retailers but consumers as well.
6-30-2007 @ 1:08AM
Andy said...
I used to buy a lot of stuff on E-Bay,but I haven't for the last year or so. E-Bay had a great idea,but they haven't kept updating it. Let's face it they are dependent on Google. How stupid can you be- fire Google and then crawl bacK? The game is over!
6-29-2007 @ 11:53PM
charlie fields said...
I HAVE BEEN AN EBAY SELLER FOR 7 YEARS. I USED TO MAKE A LIVING SELLING ON EBAY. EBAY IS ABOUT EBAY! THEY HAVE RAISED THERE RATES EVERY OTHER MONTH. NOW ALL YOU HAVE LEFT ON EBAY IS THE HUGE SELLERS THAT BRING EBAY THE MOST CHANGE. YOU CAN ACTUALLY TALK TO GEORGE BUSH EASIER THAN YOU CAN TALK TO AN UPPER TIER EBAY MANAGER. THEY HAVE ISOLATED THEMSELVES SO AS NOT TO HAVE TO ANSWER THE HARD QUESTIONS THAT IS BEING ASKED. WITH THERE LATEST PRICE INCREASE,YOU HAVE TO START EVERY ITEM AT $.99 AND MAKE YOUR MONEY ON SHIPPING. EBAY HAS ALSO LOST THE TRUST OF THE AMERICAN PEOPLE. THERE IS'NT A DAY THAT PASSES THAT WE ARE NOT TOLD OF A HORROR STORY ON EBAY. AND HOW THEY CAN NOT TALK TO ANYONE AT EBAY ABOUT IT. I DON'T THINK EBAY IS CAPABLE OF RE-INVENTING IT'S SELF. I THINK YOUR GOING TO SEE HUGE COMPETITION COME ABOARD IN THE MANNER OF YOU TUBE AND OTHER START-UP'S THAT ARE TAKING NOTE OF WHAT HAPPENED TO EBAY. IT IS REALLY SAD WHAT THE MANAGEMENT OF THIS COMPANY HAS DONE. TAKE A LOOK AT THE STOCK EXCHANGE AND SEE WHAT THE TOP 200 PEOPLE ARE BEING PAID! AFTER 7 YEARS OF FIGHTING IT,WE HAVE ELECTED TO SELL OUR ITEM'S ON WHOLESALECENTRAL.COM. NO COMMISSIONS,NO PICTURE FEE'S,NO LISTING FEE'S AND YOUR OWN STORE SITE. COST $299.00 FOR 6 MONTH'S. KEEP 500 ITEMS LISTED AT ALL TIMES! AS THE WAL MARTS,LOWES,TARGETS AND OTHER BIG BOXES START TO REALLY GO AFTER THE NET,IT WILL FINALLY SQUEEZE EBAY OUT. AT THE RATE THEY ARE GOING,THEY WILL BE 1/2 THERE PRESENT SIZE IN 5 YEARS.
7-01-2007 @ 10:00AM
Thomas Mui said...
Ebay will find many many ways to get even better
searching technology and will beat google's
present & google's further searching technology.
In today's world, who will willing to pay top
dollars who will get the best technology. No
one can control whom to belong! It is matter of
time Ebay will get advance in global market.
Look at China, A lot of technology have been
brought through world trade...So can Ebay!
6-30-2007 @ 1:09AM
Kenith L. Halsey said...
You say Ebay you might as well say PayPal, they are as linked as siamese twins. They might not be making a fortune due to rotten upper management. But their pal PayPal has made over $165.00 off of me in the last few month's for service never received from these equally mismanaged incompentent people. Ebay needs new respopnsible management. The sooner the better, same for PayPal.
6-30-2007 @ 1:10AM
Kristy said...
I'm an Ebay seller since 1998. Let's make sure we place blame upon the right people.
It's not Ebay's fault that there are bad sellers out there who charge an arm and a leg for shipping, or don't provide quality merchandise.
But, I agree about the fees. It's getting ridiculous! Their customer service should increase along with the fees. Yeah, right!
6-30-2007 @ 1:36AM
Gary E. Sattler said...
FOR THE RECORD:
My wife and I are eBay members under user ID bearsvaluebaby.
We have operated an eBay store successfully and profitably. We still pay the $15.95 per month store subscription so that I may blog about eBay retail selling from a "first hand" perspective although we emptied the store of merchandise during the August 2006 fee strike and it remains empty to this day.
We have over 500 feedback on a 100% satisfaction rating and I am a "Top 1000" guide writer on the site. I still participate in some community groups there although many of my formerly attended groups have closed over the past year.
My wife currently does business on HiBidder.com under the same name as our inactive eBay store:
Grand Avenue Treasures LTD