Sprints concern for their customers had badly deteriorated long before they ruined NEXTEL after buying them out. My heart sank into my stomach when I learned that they were taking over Nextel, which WAS a great service and provider prior to the takeover. I was insulted and degraded on more than one occasion when I was with Sprint (prior to changing to Nextel), which was the catalyst to me changing to Nextel. Right after I changed to Nextel(this has been roughly 4 years ago), there was a headline in the Wall Street Journal about Sprint losing customers on a wholesale level! This was due to the same reasons I left them according to that paper.....horrible customer service. Now Nextel has gone to hell in a hand basket due to Sprint's mismanagement of that devision of customers. It appears that Sprint's method of solving their customer service problems now is to summarily dismiss the complaining customers. What kind of business acumen is that? By the way...I NEVER call them about anything. So I am not in that number. Although I may be after they read this blog. This can only happen if they beat me to the punch, as I am actively looking for the lesser of the evils in terms of a cell phone carrier. I am looking very hard at cingular (now AT&T), so if any of you have any unbiased facts you could kindly share with me before I make the jump...PLEASE DO SO. Bob Womack

I've been a loyal Sprint customer for almost ten years, and when my contract is up next March, I will be choosing a different provider, (probabally AT&T/Cingular). Up until maybe a year and a half-two years ago, if my phone "died" (and even the Sprint sales associates will tell you that they're only making the phones to last a couple of years, then the battery goes and soon everythign else)I had to pay full price for a new phone, meanwhile, someone who has not been a loyal customer for years can get a free phone just by signing a two year contract. If Sprint what's to drop people, I believe that they should also re-imburse the activation charge that the customer will inquire by having to switch providers. You can get a "free" phone, from almost any provider, but activation is uaually between thirty five and eighty dollars. Who's responsibility is it to cover that?

We can't wait until our sprint contract expires so we can change providers. Sprint customer service is the worst ever ,When you call them with a problem they give you the run around and never resolve it until several calls later .Then it reappears a couple months later.So how do we get one of those termination letters

My wife and I (2 phones) cancelled with Sprint after 2 years and one day. They still charged us $400 (200 each phone) for early termination. It took 7 months and countless calls to their customer service dept. to straighten out. In the mean time, they slammed another few hundred dollars of late fees to the account and Embarq, a branch of Sprint who we didn't even have a contract with turned us over to a collection agency on their behalf. I wrote at least fifteen letters and spend no less than 48 hours of hold time with them to fix THEIR MESS! Thanks to God it is now all water under the bridge as of May 2007.

I was with Nextel for about 2 years before Sprint took over and destroyed everything. My bills with Nextel were never more than what was promised, but once Sprint took over, my bill was a whooping 2-300 dollars more than what it was supposed to be. For someone who never went over their "anytime" minutes, all of a sudden I was going over my minutes and therefore adding more to my bill. Everytime I got my monthly bill, it always made me cry. When I called customer service for this problem, they could NEVER answer my questions directly. They were always beating around the bush. I was one of those people that was calling probably 30-40 times a month. But only because there was always a mistake on my bill, or my bill was sky high, or they were charging me for the previous bill which I had just finished paying probably two weeks before. My entire paycheck was going to Sprint. I hate Sprint and I have no hang ups saying so. I am now with Cingular Wireless which is now AT&T and they are wonderful. I have been with them since February, and I havent had to call customer service since I have been with them. Oh wait, yes I did, to see how the rollover minutes worked. Cingular is a great company and I can vouche for them. Their bills are never more than what they claim to be and I hope that they do not change. Sprint is horrible, their service is horrible and their customer serivce is horrendous. I will NEVER do business with Sprint again.

I hear you guys complaining about Sprint's customer service and rightly so. However, my experience with Cingular has not been that pleasant either. I was always billed in excess of my due charges, only to call them every month to straughten it out, but they would put me on hold for 15 mintues, only to be disconnected after that. I had to call multiple times to get to a rep, explain him what happened with my bill, getting asurances that this would be the last time, but all in vain. I know that Sprint has not taken away all of my problems but, they are somewhat better than Cingular. Also, I read someone said that Sprint is making phones that would only last a couple of years so that you would have to upgrade them at the end of your term. I think it's not in the hands of the carrier but rather up to the manufacturer to come up with such products. So, I do not agree with my dear friend on that. Also, if you investigate who those customers are that are being let go by Sprint, you will find out that they are the ones looking for Freebeis looking for free service by calling customer service everyday (and in some cases even more) and threatening them to leave in order to get a "re-adjustment" to their accounts. In a business sense and being a customer of Sprint, I agree with their decision and am so far happy with what I have.

Completely bias and untrue article. The 50% limit, was gotten rid of over a year ago. Sprint had made a better roaming agreement with Verizon and Alltel. You can now use 100% of your minutes and data while roaming. I have roamed in some areas a lot and was never sent anything. Did these people have roaming included in their plans?

The writer of this article is pointing out all kinds of bad things, but what about Verizon and Cingular. both have roaming agreements, and both have canceled customers for roaming too much. Not to mention for using too much of their unlimited data or too much free on-network calling.

Bias garbage!

Sprint ruined Nextel!? What kind of garbage are you smoking? Nextel took OVER Sprint. Anything and everything you are complaining about is because of Nextel. The ENTIRE Board of Directors consists of Nextel personnel. The latest but now ex-CEO is also Nextel bred. Goes to show how little you all know of what is actually occuring at Sprint-Nextel as of right now. The idiots signed a deal which allowed Nextel full control of Sprint. Nextel was only concerned with and is only concerned with wireless technology. Sprint on the other hand does FAR more than just cell-phones, that is until Nextel ran over and started wasting vast sums of money by creating massive lay-offs, pointless meetings, and created an atmosphere of pure stupidity. The Nextel officials are like a bunch of roving pre-schoolers who were just given the keys to Fort Knox.