Online retailers doing Mattel (MAT) recall grunt work on notifying parents
Who is stepping in to provide damage control? Why, retailers of course. The stores that are most directly affected by parents' disinclination to buy toys right now are already deep in the game this week. Companies such as Amazon.com (NASDAQ: AMZN), eToys.com and the online division of Wal-Mart Stores, Inc. (NYSE: WMT) -- Walmart.com -- have all been communicating with online customers via email about how to take the guesswork out of product recalls. In other words, providing lists of what is and isn't on the recall list, and how to properly dispose of those toys that are being recalled. It's a great strategy to retain customers and put yourself ahead of the perceived "non-caring" retailers.
Although brick-and-mortar retailers have probably taken recalled toys off shelves by now, the added step of having explicit information about the entire recall from Mattel, Inc. (NYSE: MAT) and Fisher Price is going to win big points for e-tailers.
Click here for Mattel toy recall news
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