A snag in Dell's (DELL) turnaround

If part of Dell's problem is bad parts and bad paint jobs could it be that those jobs are done by union workers in the US? I'm probably wrong on this but this has been characteristic in other industries where a union is involved. They can slow things down and its hard to fire them so I've heard. This is just an opinion.

@roudy: computers are primarily assembled overseas, mainly in China. Sometimes Dell is able to ship the major components here and assemble in the U.S., but they are still made overseas. I'm pretty sure the factory where painting is occurring is overseas as well.

And how does talking to customers on a blog help anyone? It gives customers the latest information on their largely backlogged orders direct from the higher ups at Dell. The reality is that the complete information on order details will not only be difficult to filter to all call centers, but every person won't portray it the same. Their reasons behind the delay will vary wildly and as these particular customers compare notes in online discussion forums, they will suspect foul play and their irritation will grow. The blog serves as a beacon for those searching for answers outside of regular channels and lets Dell get their message out. Yes there is going to be a lot of negativity directed at them in the process, that is expected from an impatient public who spends most of their time surfing the web and is used to instant-gratification. But when you consider Dell's options are to ignore their customers completely and work in silence, or tell them the straight truth and keep them informed - which do you think is the better choice for the customers, ignoring overhyping traditional media? It's funny that Reuters saw the news on the blog and the negative reaction from customers, automatically stating that Dell was having serious problems and it was part of the reason their stock fell. Any online-only news publication would realize that is one way for companies to communicate today and that Dell is just trying to keep their customers informed.

I appreciate Tim's comments (#2). I now have a clearer picture of how these things can work in the computer business. Hey,you never know till you ask I heard. Thanks again Tim.