Wal-Mart Stores, Inc. (NYSE: WMT) has long had a branding and imaging problem, one I have covered extensively here in the past. At the same time, competitor Target Corp. (NYSE: TGT) has successfully positioned itself as the more hip discount shopping alternative. Although both companies essentially sell the same products at the end of the day (marketing execs, feel free to chime in), Target has proven that a superficial image, hip marketing and a bright appearance (like the bright red corporate color) matter. In fact, they matter in a huge way.Would most Target customers describe the retailer as a chain that sells "commodity" products? My guess is they wouldn't, despite the fact that it does. On the other hand, would many Wal-Mart customers describe the world's largest retailer as a hip, cheery company with an eye for the overall shopping experience? My guess here also that they wouldn't, but rather call Wal-Mart the best outlet for rock-bottom prices on everyday commodity products. Problem is, that image is no longer translating into sales growth that Wal-Mart's shareholders and the financial markets require. Hence, we have a problem.
It's hard to pinpoint the branding problems Wal-Mart has. Its "problem" may just be that its aging corporate image is wearing thin with some customers who value an entire shopping experience over price alone. Price got Wal-Mart to where it is now, so it's hard for the company to just abandon what has been a proven strategy. But these may be different retail times, and customer expectations may have shifted. Looking at Target's growth compared to Wal-Mart's growth, some may argue that the retail world and the customers that prop up the chains have indeed undergone a transformation. If Wal-Mart's last remaining image is "low prices" but there is little meaning to the retailer outside that consumer mindset, the company has some major changes to do. I remember that about a decade ago, "Made in the USA" was something the retailer pushed on many of its products. Well, it can't do that anymore since Chinese imports make up the majority of its products. What move is next?











Reader Comments (Page 1 of 1)
8-28-2007 @ 5:02PM
Jack said...
It seems to me that Walmart is ashamed of the customers that shop in their stores. They(Walmart) are always trying to "upgrade" to attract a higher level of shopper. This says to their established customer " we want someone better to shop here". Soon they will loose all their customers to Target, a store that really likes people.
8-29-2007 @ 10:27AM
bert shlensky said...
Walmart used to be fun and now Target is. Dollar spot,home textiles food products, toys, are better presented , more service,and more attractive . We buy what we need at Walmart but always seem to add $ 20-$30 at Target. For example , Walmart used to describe the importance of keeping the man busy while the woman was shopping . Now it is just productivity so there is nothing fun.
9-13-2007 @ 4:51AM
harry said...
walmart is nothing more than a chinese outlet..our children and grandchildren will pay the price...china will soon be the biggest military power in the world. we are are causing our own destruction. there are many other countrys that could make merchandise for walmart that are not our enemy. ps==and safer merchandise also.