The world's largest retailer has had a few missteps in 2007 trying to change its stores to cater to higher-income shoppers, with trendier clothes and organic foods being some of the product additions. The so-far failure of these lucrative consumers flocking to Wal-Mart Stores, Inc. (NYSE: WMT) is a testament to how strongly most of the U.S. sees Wal-Mart as a discount chain, not a purveyor of anything high-end. The reality is changing, of course, as the retailer adds higher-end goods (like nicer plasma flat-screen televisions), but getting past the image of "always low prices" is no small matter.Perhaps Wal-Mart should try to sway the iVillage crowd? It's making a stab at that by introducing the new 'z.b.d. design' female clothing line that only appears on the retailer's website, but not in stores. Perhaps Wal-Mart marketing execs believe that the chain can sell trendier women's clothing if those customers can separate the "discount" image in regular stores from the apparent elegance its website possesses. I'm not sure customers can delineate between Wal-Mart Supercenters in their respective areas and www.walmart.com, but it never hurts to try, I guess. It is interesting to note that Wal-Mart's website is a bright spot for the company right now, as it is one of the largest e-commerce sites in the world.
It's not really a revelation that Wal-Mart's website strategy now includes the feature where customers can order online and pick up that merchandise at a local store later without paying any shipping charges. The retailer knows that once a customer plants a foot inside a physical store -- if only to pick up a web order -- he or she will probably shop some more, upping the "ticket" for that particular shopping trip. My guess is that Wal-Mart will use the same strategy to get female shoppers picking up these new clothing purchases at local stores after having ordered on the web.











Reader Comments (Page 1 of 1)
9-10-2007 @ 7:01PM
Bebee's Human said...
I wear a very common size and am very disappointed that Walmart rarely has my size. They know which sizes sell the most and should have more of the common sizes. Most people don't wear 2's or 24W's.
9-10-2007 @ 7:22PM
exect98 said...
I don't like that all their clothes are imported. When I buy them they all smell like they have been sitting on the fishing docks for weeks. Also, they don't last as long as the department store brand I prefer. So you end up replacing it every year with Walmarts brands. Where is the money savings in that? I still go to Walmart to get everything else just not clothes.
9-10-2007 @ 7:29PM
diane said...
You need to clean up your stores and maybe you may get your higher class people in the store.
9-10-2007 @ 9:27PM
Celeste said...
Wal-Mart clothing falls apart after washing it several times. It frays, the seams come undone, shrinks or stretches out depending on the material... in short, it is very cheaply made.
For a few dollars more you can shop at Target or even the mall and get far better quality clothing that will last you years. I do buy small children's clothing from Wal-Mart simply because they outgrow clothing so fast. However, Target is quickly taking over in my preference.
It's getting to the point where I'd rather buy flea market clothing than Wal-Mart clothing. At least you can be assured that you're getting what you pay for.