Social networking in 2008: Friend or failure?


Facebook From the people I talk to, there seems to be no loss of enthusiasm for social networking – especially for Facebook. Hey, with a $15 billion valuation (based on an investment from Microsoft), it must be doing something right.

But what can we expect in 2008?

Someone who should know is Gary Hall, the president of Pringo Networks, which operates a social networking platform. According to him:

1. In order to maintain stickiness in 2008, brands will need to employ social media tools and user-generated content (UGC). To keep their competitive edge, they will be proactive in understanding and identifying their users' specific interests, providing a more relevant and feature-rich community.

2. The greatest growth in social media will be in affinity groups and niches. The largest social media sites will become less relevant and attractive to those who want social media to be intimate and useful, rather than broadly distributed.

3. Social media sites will reap the benefits from an increase in advertising dollars being spent, but consumers will reject advertising that is not tailored for their specific needs. The growth in highly targeted sites will attract advertisers looking for a quicker return on investment.

4. Customer-facing companies that do not employ social media tools in their external communications and customer relationship management strategies will lose to competitors who actively adopt these. Individuals will expect companies to leverage this type of technology so the consumer voice can more easily be heard.

5. A more mature audience will embrace online communities, even though the young early adopters acted as the initial catalyst for social media. Although growth in terms of quantity will still be largest among teens and 20-somethings, the highest percentage rise will come from parents of children who use social media, professionals and senior citizens, among others.

6. Mobile social media will take off. Up until now mobile services have played a minor role in the development of social media. Consumers will want to take social media with them everywhere, driving the development of more mobile applications.

Tom Taulli is the author of various books, including The Complete M&A Handbook and The Edgar Online Guide to Decoding Financial Statements. He also operates DealProfiles.com.

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