If you are one of the upset eBay (NASDAQ: EBAY) sellers who has decided to boycott the popular e-commerce site this week, don't think that you have to lose a whole week's worth of business. eBay's competitor Overstock.com (NASDAQ: OSTK) is looking to reel in your business.In case you missed it, eBay has definitely been ruffling the feathers of its users with the company's newly announced rate changes, and its sellers have decided to join forces and boycott the site all this week. Well, one site's misfortune could be another site's gain, as Overstock.com is trying to lure in disgruntled eBay users by offering them up to 50% off initial listing fees all this week.
While Overstock is officially claiming that the promotion falling during the eBay strike was just a coincidence, you really have to wonder how much truth there is in that. With eBay users showing their disgust over the new fee schedule this wekk, it seems like perfect timing for competitor Overstock.com to jump in and offer such a hefty discount. You can find more of the promotional offer details as laid out on the overstock website.
What has eBay users so worked up are the new changes that the company is putting into place regarding listing fees, and PayPal payments. Initial listing fees for products will be reduced, but the final selling fees are going to increase. This is being seen as the site "punishing" its more successful power sellers. In addition to the change in its fees, sellers may now also be subject to a 21 day waiting period before receiving payments via PayPal. While the site is instituting this PayPal restriction on some items in a way to combat possible fraud, it's not sitting well at all with eBay sellers.A final slap in the face to sellers was the decision that will prevent eBay sellers from leaving negative feedback on buyers. All together, these changes have prompted widespread outrage against the site, which has led to this week's current boycott.
I admit, I am not an eBay user. I have, on occasion, bought and sold a few things for my guitars through the years, but on average I would probably only use the site two or three times a year, at the most. Therefor, I do not personally have first hand knowledge of just how hard of an impact the new rate schedule will have on the site's regular sellers.
If you are a regular eBay user, please, let us know just what your thoughts are on the current changes being made. How will the changes mentioned above impact your business? Are there other changes that we did not mention that you would like to express your opinions on? Please let us hear what you are thinking regarding all the changes taking place with eBay, and how you plan to react to the changes.
Michael Fowlkes has worked as a stock trader for seven years and spent the last four years working as an analyst for the online investment advisory service Investor's Observer.
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Reader Comments (Page 3 of 3)
2-21-2008 @ 3:32AM
woodykid said...
Again Dave with the same post for the 100th time?!!!- what's a veteran seller? Like an Iraqi vet? Vietnam? You'd think you could do a little more than just copy the same thing over and over - how about some explanations? I didn't realize how many disabled vets were the backbone of Ebay. GodDam Ebay and its anti-American crap - It's BS isn't it. All they think about is how to make money and increase shareholder value. SOBs what do they think this is? Do they think it's the shareholders' business. Do they think the stock-holders are the owner's - don't they know nobody really owns Ebay except day-traders? Man when are they going to learn that they have an obligation to help these sellers make as much money as possible. Every powerseller is pretty much perfect and if they don't get 100% feedback then something is wrong. These powersellers never make mistakes and the a$$hole buyers that complain and want to let others know about the one mistake that the seller made - screw that! If I can't bitchslap that buyer anymore with retaliatory feedback I'm moving on. No buyer of mine has a right to tell others when I make a mistake. That's nobody's business. I'm just as good as the seller that doesn't make mistakes and has a legit perfect record. I mean don't they realize if I have 500 feedback with 2 negatives - that only gives me 99% - Does Ebay realize how that screws me?!!! OH GOD - I don't think anyone will buy from me if that happens - I gotta move on. I mean when I graduated from Yale I had a 3.8 and I couldn't get a job anywhere - so that's why I'm here. I know how these things work. Yep all sellers are getting abused like a trapperkeeper. It is the end - no doubt about it. Ebay has just joined the ranks of the gov't too - screwing it's veterans. Goodbye Ebay! Thanks for nothing - All these years I've supported you and made you what you are . I could've been holding garage sales and making so much more money - but instead I thought I'd give you a chance - help you out - and what have you done - you've stabbed me in the back. We are officially over!
2-20-2008 @ 11:22PM
eBayer since 2003 said...
"eBay, you maybe the only game in town for now but at the rate you're going you won't be for long."
Actually, they are FAR from the only game in town this time around. There are many venues who have been working on their sites for a few yrs now, and actually have a very decent, functioning alternative.
In the 2006 boycott, there really wasn't much of any place else to go. I opened a Prestostore, which I loved, but it was not paying for itself. I ended up closing it.
This time around, there are a LOT of auction places, store places, etc etc - it is now simply a matter of finding the right one for what you sell and for a price you can afford.
I am very happy with Wagglepop at the moment. They are not perfect, but need I say that neither ie eBay? But, I don't go broke from listing, and I actually have customers who are not simply trying to fleece me.
I encourage each online seller to explore at least one other site this week other than eBay, and see what great things exist nowadays. Then try to list on a couple and see what happens! : )
2-21-2008 @ 3:07AM
woodykid said...
just went to ioffer.com - wanted to look around - OMG, They're really going to be huge! - can't wait to buy an iphone for more than Apple sells it - Also I love the $35 shipping in the US - I also like that I the customer has to pay for the seller's paypal fee. Awesome! That's a winner!
Thanks to this huge stike I can't find anything on Ebay right now - but ioffer and other places are thriving. Also thanks fpr a lot of great ideas to help me start my own store. I am totally wrong and retract all my comments I made about the fuming sellers. I realize now any buyer not supporting the defecting sellers does not know the first thing about Ebay and how they screw sellers. Here's a story: In 1997 I had this killer online store that was costing me a lot of money in ads and upkeep, but it was awesome. I must have had 10,000 page hits a day and was selling all kinds of items like comics to appliances and making money!!! Oh man I was bringing it in! Then I found Ebay. I thought to myself - I know I have my own store and I'm doing well and people are Yahooing me all the time - I'm making so much money it can only get better - but Ebay seems to be a place I might can get a little more exposure and more of that community feel instead of the commercialist that I've turned into with my big money making online store selling all kinds of stuff. So I tried it and I liked it - they pulled in a handful of more visitors to their site than I was getting on mine - so it seemed worth it. Plus I could rat out buyers with negative feedback against buyers if didn't like my high shipping charges with two weeks plus delivery or my cash only no paypal policy (which I was forced to change damn it). Sometimes I came across questionably authentic brand name items, and at my store it was hard for me to sell them because people could tell I wasn't allowed to re-sell for luxury items. Here though, I could totally not worry about that. If a buyer got my Gucci sunglasses and said they weren't real, I could totally blast that jerk with negative feedback. Also, people just thought Ebay had a good reputation and so I didn't have to maintain a merchant account and pay their ridiculous fees to process credit cards. I couldn't believe when I had my own store the merchant processors, they rated ME - a well established highly known online store - as "high risk" - charging me 5% plus $.50 a transaction and more if my vloume wasn't high enough - which was unusual - cause like I said I was raking it in. Anyway - Paypal wasn't MUCH lower, but it was lower - and I could now sell my goods internationally and accept foreign currency. This was cool because I knew if any international buyer was unhappy there was nothing they could do. So I saw some slight advantages. Not much mind you, but some slight advantages, so I tried it out and have tried my hardest to stay with Ebay for years. Ive done okay - seriously though it's hard to analyze whether or not I would've been better off with my own online store. If I'd have kept it up I think I would probably be number one or two on Google search pages. Now ebay has gone and raised their fees. What they fail to see is that it is ME, Yes I am supporting Ebay - I am the reason Ebay exists. If it wasn't for me being able to hawk stuff I buy for 50% off and resell it for 1% off retail plus my high S&H fees to make up for Ebay's / paypal's fees to newbie suckers - man I'd have left a long time ago. Now though - Wheeeeeeeeew - I don't know if I can write without turning red in the face. Upping their fees - Don't talk about the BS discounts or even the volume discounts to high sellers that I probably qualify for and will actually have total fee reduction. I don't want to hear it. Don't talk about how more buyers will finally feel safe to buy from Ebay and that will increase auction values. Buyers Buyers Buyers - Blah Blah Blah! I'm so sick about hearing how the poor saps, I mean buyers, don't feel like their getting the Ebay experience they originally had. That they feel Ebay is just an easy place for sellers to hawk overpriced fake goods and hold buyers to the purchase. That's all I hear from Ebay. What about me ,the seller ?!!! - I'm the reason Ebay exists in the first place! Did they not see my store before I came on board - Idiots! Corporate pawns of the shareholders, all they want to do is make money and get their stock to go up. Hey I've been making a living scalping tix and hawking stuff here for a long time - they want to talk about making money - they should look at my feedback - come talk to me - I'll show you how. - I'm gone though. My store is officially re-opening and I expect it to be at the top of all Google's search pages in the next month, possibly in days since I'll be scouring the net posting comments with my store's address: www.members.aol.com/freesite/I-dont-wanna-pay-ebay-anymore/if-i-dont-lik...
to-your-credit-bureau/authentic-chanel-goods-here-i-promise/
2-21-2008 @ 6:38PM
LN said...
I have been an eBay seller for the past five years so that I could stay home with my children. I was thrilled when I heard that eBay was going to reduce their fees....then I felt duped and angry when I read about the increase in final value fees and not being able to leave negative feedback for buyers. I am extremely cautious of leaving negative feedback and use it only when absolutely necessary, and I am one of the few that leave feedback for my sellers when I am paid. One should not affect the other. However, I am very worried about buyers leaving feedback knowing nothing can be said negative in return. I have worked very hard to keep 100% feedback and it is a shame when for no good reason a negative is left for honest people. I will definately start looking at other sights while still using eBay...I have built up return clientele who come back often. I don't want to lose all my income but I need to do what's best overall for myself. If in the long run, I leave eBay, then so be it. They should rethink their policies before trying to "sell" lower fees with the higher fees buried under the fine print.
2-21-2008 @ 9:46PM
Eric said...
First off, Congrats for staying home with your kids. When I ended my response to this article with the Feedback issue, I realized it was the one which got me fired up in the first place. If your like me, you've felt a little hesitant before to leave feedback in the first place, but you did it anyway out of good faith. Good faith, unfortunately, doesn't always cut it. I've never recieved or given negative Feedback, but I think it's obvious that some buyers will feel much more at ease with leaving it now. Best of luck to you, Eric. http://customwagonwheels.com
2-21-2008 @ 9:27PM
Eric said...
I'm a seller on Ebay, and the new changes are bitter sweet. Many times we've listed items (we sell mostly wagon wheels), and the item did not sell. While listing fees for unsold items add up quickly, so does, to a lesser degree, your exposure on Ebay, and to the internet which benefits you if you have a website in addition to your Ebay acct. Lower listing fees for us are a good thing. We write them off at tax time, anyway.
The increased final fees for sellers are certainly going to freak some people out. While I hear some people damning sellers for 'hiding' extra costs in their items, many sellers are keeping their profit margins down to the white-knuckle zone just to stay in competition with other sellers hawking similar items. While we depend mainly on our website traffic for business, we use Ebay as a pretty effective marketing tool, but the final value fees were too high in the first place. It truly hurts throughout the year, and some sellers are basicaly forced to add extra handling costs, etc. to cope with Ebay's--I hate to say greed, cause I'm a died in the wool Capitalist--but if the Ebay auctioned shoe fits....
The proposed (or newly initiated?) Feedback structure is outright stupid. We find Ebay buyers as a whole to be very demanding and impatient. We try to work this out through good communication and making sure the buyer knows what the costs are up front before buying from us. As a seller, acting in good faith, your still going to find a freak or two out there who can trash your feedback with no more reason than he didn't get laid the night before or she's angry at her Mother In Law. As they have no way of explaining themselves, or pointing out what the buyer may have done wrong, the seller is abused and the buyer just skips away whistling a vindictive little tune. This will ultimately lead to lower sales for the Seller, lower revenue for the King of auction style selling: Ebay. Some Sellers may bail completely and try similar avenues for their products like the ones mentioned in this article I'm responding to.
Ultimately, Ebay will probably not feel the heat and change it's pricing structures all that much until other sites take off in a bigger way. Ebay itself is the one who drives up its prices for it's Buyers. For the most part, Ebay is a Monopoly. They need to learn the lesson of Ma Bell, perhaps?
PS. I'm kinda dyslexic in my writing, and I did not Spellcheck this. I'm fine with you attacking my thoughts, but lay off the sentence structure, spelling, etc., OK:)?
A final thought: I was totally unaware of the Ebay strike. I would have participated if I'd known. I look at Ebay fees much the same way as I look at taxes--they are too high--but you pay them and look for everyway you can get around them.
2-21-2008 @ 11:25PM
haneshotrods said...
I have been selling $5000 per month for the last 3 months and am a power seller on ebay. I do all the work and ebay/paypal get almost $600 of that. We have to discount our products to get them to sell and many items we loose money or just break even. Now with the new fees we have many items we will not even be able to offer any more. Why does ebay feel they need to make so much from their sellers? 200,000 sellers at $500 in fees per month is $100,000,000 one hundred million dollars per month just off 200,000 sellers and I'm sure this is just a drop in the bucket. GET A GRIP EBAY! You are chasing off your bread and butter. I am looking for a way to rid myself of this leach! www.haneshotrods.com
2-25-2008 @ 3:13PM
P Burch said...
I suppose after the new policy takes place it will be wise to spend more time checking the feedbacks to see who is neg happy and try and see which ones are reasonable in their expectations?
ebay is optional and always has been. People are free to come and go as they please. Ebay forces noone to sell.
Perhaps the way negs are viewed should be changed? It should mean there is a unresolved problem to do with the transaction. Why not remove negs after the buyer and seller fix the problem? Why not think of a way to make the ratings Less Personal and more focused on What Happened and what is being done? If the seller sent the buyer a Refund and fixed the problem then it should be publically known even if the buyer is still mad acting like a two year old and doesn`t want to talk or remove the neg.
There are steps to a transaction when bought,mailed,recieved and commented on within the policy stated in the auction. Why not moderate the feedback with more multiple choice so vicious comments like thief and liar can be avoided?(even though sometimes based on my experience it`s true?)
I Know there are crooked sellers on ebay because I have gotten Ripped Off with no way to avoid getting negged myself if I "say something" about it. I bought a non functioning electronic item and another time I got this beat up,badly dog eared falling apart book that was supposed to be in good used condition. I had to wait a month to recover my money from pay pal with the electronics seller kicking and screaming the whole way sending me nasty very distasteful ugly emails week after week. Both sellers couldn`t have cared less. I just needed to return the item for a refund (according to their policy it was allowed)! I question the sanity of these sellers if they thought these products I got were acceptable for anything but the garbage can.
If you are a ebay seller and your product is crummy then you will get negged and you will not get bids. You as a seller will not be the only one getting negs. I suppose the game field will change so that a buyer is hunting for a seller with fewest negs possible?
Another thing bugging me is I see sellers posing as buyers or putting their friends up to bidding on competitors items Just To Neg them and hurt their competitions business. These fruitcakes need to be caught and put out of commision because they increase the fear of sellers who wonder where these unfair hits are coming from. I seriously question the maturity of these sellers attacking each others businesses. Don`t they know it endangers Their own? I hope ebay can get a handle on the unfair fake bidders!
I hope all the sellers with the "whats in it for me" attitude and evil attitude toward people who need good service a notch higher than caveman days will pack up,leave and stay gone from ebay 4 ever.
Rant over.
2-28-2008 @ 10:51PM
dave said...
As An eBayer Of Many Years!!..I Really Hate to see that eBay.com is ruining the lively hood of so many Honest and Disabled and Veteran Sellers!!!!... Many Of The Smaller Sellers Who Helped Build eBay Have No Other Way To Make A Living!!....I Think Sellers Are Right To Take Control!...And,This Strike Is Most Definitely In Order!!!!!...If most of the Sellers abandoned their listings for a Week or MORE!! and Buyers "Don't Bid Or Browse"..It May bring eBay Management to their Senses!!...My Favorite Business Management Professor at GA. TECH always said "If It Ain't Broke...Don't Try to Fix It" ...In My Humble Opinion....The Proposed Feedback Change and the 21 Day Paypal.com Holding Period may be "Unconstitutional" & "Very Illegal"...."One Sided Feedback" may be a violation of the "Equal Protection Clauses" in the the various State and the Federal Constitutions!!.....Additionally....Both The New "Unequal Feedback Policy" and the "21 Day Holding Period" may require that eBay act as a "Law Enforcement Agency" and a "Court Of Law " in order to settle contractual disputes between Buyers and Sellers!!..Both Of These Actions May Be Extremely Illegal!!.... We Need To Help Ebay Save Itself!!....If One Strike doesn't work, Sellers may need to do it Again and Again--->Until it Does Work!! .... Hopefully!!, Persistent Sellers Will Convince eBay Management to Withdraw these proposed changes and return to Business As Normal Before The Law Enforcement Agencies and The Federal/State Courts Bring Them DOWN!! I have heard that One Of The Best Civil Trial Lawyers in Atlanta imay be waiting until the proposed changes take place before filing a multi billion dollar Class Action Lawsuit (On Behalf Of "ALL" SELLERS) against eBay, Paypal and their new cohort General Motors for Violation of the "Equal Protection and Numerous Other Clauses" Of The US Constitution!....Additionally....He may be requesting that US Magistrates and the Attorney General issue Felony Criminal Warrants requesting immediate arrest of all eBay Management and all employees involved in making feedback decisions(in which they act as a Law Enforcement Agency...AND... A Court Of Law!!) I Am Afraid That "Good Attorneys" and the almost Trillion Dollor "Class Action Suit" may Bankrupt eBay, Paypal and General Motors!! It will be Interesting to see how much it may cost eBay, Paypal and Genral Motors to reimburse all of the Sellers that are being be forced to leave eBay and give up their only source of income because of these New Feedback and Paypal Rules!!!! .....Probably Trillions!! ....My Professor Also Said..."Nothing Is "Forever"...Except Death And Taxes!!
4-02-2008 @ 6:01PM
Joshua Edwards said...
Hey! If you hate Ebay, email me at mrauctionexper@yahoo.com, I'd love to hear more about your negative experience with them.
4-21-2008 @ 12:06PM
NYLONBC said...
I have been a buyer and a seller on Ebay, and both sides have equal gripes. As a small seller, I found it impossible to do business on Ebay and make money. The admin tasks were insurmountable, and basically people want everything for nothing. The reason why small sellers have to charge handling fees and bump up shipping is that the Ebay fees cut into any potential profits. By the time you are finished paying Ebay, Paypal, UPS, you are lucky to break even, not to mention your time and effort. Most long time sellers I have found to be reputable. New sellers are a big risk and I avoid them completely. But the buyers are just as bad if not worse. Ebay is what it is. If you want Nordstrom service, go there and pay full price. If you shop on Ebay, you take your chances. The feedback system doesnt work for all the reasons stated above. Buyers have more rights than sellers, but frankly, who has time to fight over a $50 item? I have been fleeced many times, but have let it go and learned my lesson. The claims and appeals process is endless, and complex, and Ebay customer service as well as Paypal customer service is USELESS. I found that buyers complained and threatened me to get me to give them a partial refund - they didnt want to return the item, just to get it for less! It's never cheap enough - $4.99 for something that retails for $49.99 - they want it cheaper....It's human nature at its worst. Only the big sellers can really survive on Ebay. I still buy, but I don't sell and I won't sell again. And forget about using resellers - you get peanuts for your stuff. They don't get big prices either and you have to pay stiff commission.