First, let me admit something up front -- I am behind the times. I am not part of the texting culture because I do not own a cell phone. This makes me odd, I know, and I probably will own one of these devices sooner rather than later, but for now, I have to call myself what I am -- a texting virgin. Nevertheless, I read with interest the following article about a new initiative by Amazon (NASDAQ: AMZN).
The article states that Amazon is launching a program called TextBuyIt, where users can get information on products by searching for them via a name/description or a UPC number. Here's the big kicker from the article, though: the author points out that people can, of course, do shopping even while they find themselves in competing real-world stores. So, if a hip texter is in a Best Buy (NYSE: BBY) or a Target (NYSE: TGT) or a Wal-Mart (NYSE: WMT), maybe said hip texter might buy a product from Amazon instead of buying it from where he's at. That's the implication of the service, at least.
I'm not sure if I buy that this service will add much value to Amazon's current mobile offerings, though, at least in the short run (also, it sounds like a complicated task to perform). Thing of it is, when you're on the go, while you might use your cell phone to play games and acquire information, and maybe even put in an order for a stock or two, I'm not sure that anyone outside the most hardcore tech demographic would want to start shopping on Amazon via texting. I mean, if you're in a store, you probably would want to buy an item from a store, right? Plus, if you're on the go, you would probably want to just pop into a nearby store to buy something if you have the urge.
I see the value of brick-and-mortar retailers using texting to establish relationships with customers -- e.g., "text in an order and we'll have it ready for you at the front when you pull in," sort of like texting a pizza order. For all I know, that might already be happening somewhere. But, I'm not confident this will work for Amazon in the exact competitive fashion it envisions. However, I will acknowledge that it is something Amazon must nevertheless experiment with to cover its bases; after all, even though I am not currently part of it, we are in a texting zeitgeist, whether we like it or not...
Disclosure: I don't own shares in any of the companies mentioned here; positions can change at any time.











Reader Comments (Page 1 of 1)
4-02-2008 @ 5:50PM
Michael Julson said...
I don't think you get the long term point of this. While this may not directly funnel a 5% increase in sales to Amazon, indirectly it builds a great relationship with the consumer.
This version is directly to the point of ordering it now. What if the next version provides the huge amount of Amazon consumer ratings and reviews? It would be incredibly distruptive to the consumer thought process if they are constantly checking to see what Amazon says when they are in a Barnes & Noble or Best Buy.
What if the next version utilized the camera in your phone, so you the only thing you had to do was take a picture of the UPC code on the box and you got all the information you could want within 30 seconds.
The other thing is how this could change advertising. What if Amazon partners with CPG companies to embed an Amazon product tag in magazine, tv, and airport advertisements that if you want to buy this product, text Amazon with product code xyz to buy now.
This is an extremely smart move, although it will take multiple versions and a year or so to pan out. I blogged about this at my Amazon TextBuyIt article at http://www.variablemarkup.com/2008/04/02/amazon-launches-textbuyit-service-via-sms-on-a-cell-phone/