Starbucks (NASDAQ: SBUX) is in such a pickle. On the one hand, it's famous for its java-room atmosphere and its quality coffees that cost an arm and a leg to acquire. On the other hand, growth is gone and its stock is in the dumps, forcing management to do what is necessary to bring traffic into its locations. According to this article, the company will be experimenting with vouchers and discounts at many of its stores throughout the summer. One example given involves a free iced coffee promotion in several major cities.
Just the other day, I wrote about increased competition in the coffee wars from McDonald's (NYSE: MCD), which continues to bolster its java strategy. Things are getting tough out there for Starbucks, and it's a shame that the company has to go this discount route. It's a funny thing when it comes to sales -- people get used to them awfully quick, and in the case of Starbucks, it sort of blemishes their model of making people pay up for their exotic lattes. Starbucks needs to be careful and not be too aggressive in offering discounts. Of course, the natural response to my assertion is, if the company is doing badly, isn't it management's responsibility to step up and get people to cross the threshold of their locations? It sure is, but one thing I've always noticed when any kind of retailer isn't performing like it used to is that it doesn't tend to implement new marketing campaigns that focus on the experience a consumer gets when she walks through the door. I think that can be more effective than waging a price war.
That's what I would say to Starbucks. Create an innovative, unique marketing campaign based on the image of Starbucks and try to keep people paying those high prices. Granted, that's easier said than done, considering everyone has a tight budget these days. Giving away free coffees is fine on one level, but it's a slippery slope for a company that based its model on expensive beverages.
Disclosure: I don't own any company mentioned; positions can change at any time.










Reader Comments (Page 1 of 1)
7-10-2008 @ 5:04PM
Wily said...
Howard is boxed in. He can't lower prices without the brand losing status and the brand is all about status. By the time people can afford SBUX the market will be diluted.
7-10-2008 @ 5:23PM
Grammar freak said...
Get rid of the lousy new logo. Bring back the simple old green one!
7-10-2008 @ 8:52PM
Scott said...
Grammar Freak - just to clarify the logo you see now adorning Starbucks cups is not new; it is the original logo from the first store in the Pike Place market in Seattle opened in 1971. It is temporary, and it is to promote Pike Place Roast which is the new consistent brew coffee named after that first location. The green one will be back - it is a great design and it is one of the most identifiable logos out there.
7-11-2008 @ 12:44AM
Rebecca said...
You have got to be kidding me!! I used to go everyday to my local spot and I think I have supported them long enough here in Seattle that he can give back to us here!! I have been in NY and tasted their "coffee" and it is not the same. One would think this would be easy for Starbucks to get it.... start at home, here where we support you the most. For these reasons I now support my local coffee shop.
7-11-2008 @ 1:44AM
Cassie Craig said...
I recently read an article about Starbucks position on not sending coffee to our troops in Afgahistan and Iraq, which our service men and women really enjoy and had requested. The corporate decision was not to send free coffee because it would mean supporting the war. I am boycotting Starbucks, along with many of my friends for this position. We support our men and women who have made the choice to follow their hearts and serve our country and who deserve the 'wealth' of all our hearts--Support the troops, don't make the same mistake we did with our Viet Nam vets! Send them all the coffee they want!
8-06-2008 @ 9:18AM
Andrea said...
This is a comment to Cassie Craig's comment. You should really check out your source before you post a comment on the internet about it for everyone to read. That email about starbucks not support our troops is completely false, and you can see that on snopes.com and on starbucks.com. Get it right.