Sidhu was a horrible manager, a serial acquirer who almost brought the bank down himself. They never made any money because every quarter they had writedowns because they paid to much for their acquisitions.

Sidhu's attitude towards service was absolutely horrible. When he took over RI Hospital Trust/ Bank Boston in RI, he did everything he could to reduce service to his customers. He immediately took out all the electronic equipment. Then he closed out all the bank contracts with Stop & Shop. It took longer to make a transaction at Sovereign than it did back in the early 1960's. Also he trained his staff to not worry about providing good service to clients. After all, there is no money in providing good service. He made the mistake by assuming customers are fools to be taken advantage of. I am very disappointed that this man destroyed my happiness that I enjoyed by banking with RI Hospital Trust/ Bank Boston. "You can fool some of the people all the time and all of the people some of the time, but not all the people, all the time." Mr Sidhu, you absolutely destroyed a wonderful banking attitude when you moved into RI. You ran a big bank, with a very small-minded banking mentality. Really, did you think that customers wouldn't notice the scum that you really true are. Now you want to blame others for destroying banking confidence. It isn't always about the bottom line that counts. Customer service does mean something, And thankfully, the lack of it, took you down. Good ridance to trash.

Going under and getting bought couldn't happen to a crappier bank. I have had an auto loan with this bank for the past 4 years and they are the worst possible lending agency I have ever had the displeasure to deal with. They refused to move my due date, then when they decided to finally move it, they wanted a $200.00 fee. I passed on that offer. Next when requesting to push the loan back a month due to being unemployed, they hit me with a $50.00 fee and a $15.00 over the phone transaction fee. I hate Sovereign Bank.
Now in contrast, Chase changed my due date and pushed back a payment to the end of the loan with only a phone call and without any fees. Chase is were I will bank from now on.