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Makeover needed: Amtrak

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This post is part of a feature on companies and products that our bloggers think are in need of a makeover. See all 26.

While issues like the economy and the war in Iraq dominate the current election, one lesser theme has largely gone unnoticed by the mainstream media. Often, while discussing his middle-class origins and lifestyle, Joe Biden points out that he regularly rides an Amtrak train to and from his home in Delaware. By comparison, John McCain has been an outspoken opponent of Amtrak, voting to cut the rail provider's budget and stating that he would shut it down if he became president.

It's easy to understand Senator McCain's dislike of the train line. I have ridden Amtrak for years, and have often found it to be slow, filthy, and surprisingly expensive. The dining cars are overpriced and generally missing at least a few items, the staff is often rude and uncommunicative, and there are many places where the line seems to run as a local commuter rail, seriously slowing down travel time. Based on Amtrak's current level of service, it's not hard to understand why Senator McCain is calling for an end to the company.

The thing is, Amtrak doesn't have to be like this. In riding trains throughout Europe, I have generally found rail travel to be clean, efficient, and utterly enjoyable. Admittedly, I was once on a Polish train that asked the passengers to help move a tree that had fallen across the track, but the train's employees and service staff also gave us free drinks and snacks, so I feel like things evened out. Beyond that, the club cars were well-stocked, the bathrooms were usually spotless, and the staff was friendly.

The key difference, of course, is funding. Like Amtrak, most European rail lines are underwritten by the government. However, unlike the United States, European countries generally seem to feel that it's their responsibility to provide a clean, pleasant, low-cost travel alternative to their citizens. Amtrak, by comparison, often ends up begging for funds.

Once upon a time, rail travel in the United States was clean, efficient, and enjoyable. Railroads fought each other for the distinction of being the top service provider, with the nicest seats, the cleanest club cars, and the best cuisine. Over the past 50 years, however, the country has developed a transportation infrastructure that favors automobiles and air travel. As it has poured billions of dollars into airports and highways, railroads have failed, one after another, taking the days of first-class rail travel with them. Meanwhile, the automobile and air industries have thrived, buoyed by cheap gas, government-funded airports, and the Eisenhower interstate system.

Over the past few months, however, the cost of fuel has gone through the roof, dragging the cost of airline tickets and automobile travel with it. At the same time, rail ridership has soared. As the worldwide demand for petroleum increases and the need for interstate travel remains constant, Amtrak could be an outstanding solution for most regional trips. Now if we can only find the funding for it...

Does Amtrak need a makeover? What would you suggest? Be sure to check out the other makeover posts.

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Last updated: November 27, 2009: 04:27 PM

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