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Will Amazon win with its pricing strategy?

Posted Nov 29th 2008 4:40PM by Steven MallasSteven Mallas RSS Feed
Filed under: Consumer experience, Internet, eBay (EBAY), Amazon.com (AMZN), Marketing and advertising, Black Friday

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If you thought Black Friday was just for brick-and-mortar retail, think again. The official start of the online shopping rush is the Monday after the Thanksgiving holiday (Cyber Monday is its name), but don't think that companies like Amazon (NASDAQ: AMZN) and Blue Nile (NASDAQ: NILE) are going to wait that long. They're in the game now. And they want your attention. More importantly, they want you to use the virtual shopping carts at their respective sites early and often. It's really crucial this year, because the economy stinks, and growth in spending isn't going to be great.

According to CNBC, Amazon's strategy is to use very low prices as a way of stopping competitors like eBay (NASDAQ: EBAY) dead in their electronic tracks. This Christmas season, retailers, whether online or not, may find themselves in a no-win situation. They have to lower prices to encourage people to shop. But quality growth in top-line sales is questionable. When managements see the bad news flow about the global recession, they become scared and want to become even more aggressive in terms of pricing. The strategy may work and it may not. It's a vicious circle. Don't get me wrong, the retail industry faces this problem every year at this time, but you have to agree that the current economic cycle is particularly noxious. It's times like these, however, when retailers should want to offer more than just a value proposition. They should want to offer a differentiated shopping experience, a better selection of items. They should strive to offer up a brand image that makes you want to hit their inventories first. They need to step away from trying to undercut all their competitors and instead figure out how to stock the right merchandise in the right amounts. And when it comes to a business like Amazon, I think there's great opportunity to go beyond low-pricing strategies. Quite frankly, I don't care whether Amazon has the lowest prices or not. I find it easier to do some of my holiday shopping on the site. It saves me time during this busy season, I trust the security of the platform, and I know that the supply chain is efficient and reliable. And I definitely think of Amazon first when looking to do online shopping because of its valuable brand equity.

Of course, I'm not naive. I know much of the above paragraph is a pipe dream. But I can't help it. I always marvel at everyone's desire to engage the lowest prices, on both the side of the buyer and the side of the seller. I may aggressively trade stocks to beat the other guy in an equities transaction, but when it comes to buying, say, a hardcover book, I simply head on down to the closest, most easily accessible bookseller and pay whatever its charging at the time. If I get a deal, great. If not, oh well. Sure, I'm a value consumer sometimes, we all are, and there are certain items where I am resistant to higher prices (I mention one in this this post). Indeed, I don't necessarily want to pay full price all the time. But I know when it comes to Amazon, at least during the holidays, I mostly don't care what the price is (especially since the company offers free shipping under certain conditions). Again, though, I know that pricing is probably the most significant variable in the equation of retail success during the holidays. It will be interesting to see how the retailers fare.

Disclosure: I don't own any company mentioned; positions can change at any time.

Tags: Amazon, AMZN, Black Friday, Blue Nile, Cyber Monday, CyberMonday, EBAY, inthenews, NILE, online retailers, retail

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