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Which cell phone carrier has the fewest dropped calls?

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Dropped calls have been a nuisance since the dawn of cell phones. But which cellular service provider has the best record in terms of the fewest dropped calls?

In a recent survey, ChangeWave asked 3,800 cell phone owners to estimate the percentage of their calls that were dropped during the past 90 days.

The survey, which was conducted Dec. 9-15, 2008, produced a clear winner: Verizon (NYSE: VZ) has the fewest dropped calls of all.

According to the ChangeWave survey, Verizon customers reported an average of just 2.2% of their calls dropped during the past 90 days.

Sprint Nextel (NYSE: S) came in second with an average of 3.4% dropped calls reported, followed by AT&T (NYSE: T) with an average of 3.7%.

Bringing up the rear, T-Mobile customers reported the most drops with 4%.

With the Verizon dropped call rate registering the lowest in the industry, it's no surprise that its overall customer satisfaction rating is the highest in the industry.

As the following chart shows, 49% of Verizon customers said they are very satisfied with their current cellular service provider -- well ahead of its next closest competitor, AT&T.

Paul Carton is the Director of Research for the ChangeWave Alliance Research Network. The Network is a group of 20,000 highly qualified business, technology and medical professionals -- as well as early adopter consumers -- who work in leading companies of select industries.

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Last updated: July 04, 2009: 07:58 AM

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