Best Buy, Inc. (NYSE: BBY) remains as the only large national retailer in the U.S. that deals in the consumer electronics realm. Its largest competitor, Circuit City, is a month away from ceasing to exist (in liquidation), and even with the economy causing consumers to pinch their collective wallets, Best Buy will emerge again once the economy does the same. Or, not.With Circuit City gone, will this force Best Buy to become less competitive? That remains to be seen, but history tells us that lack of competition is generally bad news for the consumer. But wait -- will internet retailers like Amazon.com (NASDAQ: AMZN) become the new, non-physical biggest competitive threat to Best Buy? Sure, Amazon.com has competed heavily with the brick-and-mortar consumer electronics retailers for years. But, with a major name gone from the landscape, will consumers who would have done their comparison shopping at Best Buy and Circuit City now put Best Buy and Amazon.com on their shopping radars?
Many consumers already visit a physical store when interested in a product to size it up and touch it all over. Then, to save state sales taxes and product costs, they order from a reputable online retailer. Will this practice become a larger detriment to Best Buy with Circuit City out of the way? The one thing Best Buy does not want to become is a place of research instead of a place of business. And, although mega-retailer Wal-Mart Stores, Inc. (NYSE: WMT) is competing more heavily in the consumer electronics arena, the world's largest retailer still cannot come close to matching the product selection or even pricing of Best Buy when a store level apples-to-apples comparison is made. That may change, but for now Best Buy stands alone on the top of the consumer electronics hill. At least, from a physical store perspective.











Reader Comments (Page 1 of 1)
2-27-2009 @ 4:01PM
Tim said...
who knows. even with cc, both sucked. customer service sucked. competition will have to come from regional and local chains, of course online, and of course the major dept stores like walmart
3-04-2009 @ 6:11PM
Jon said...
Customer service sucks at Best Buy, so consumers will switch to online shopping to avoid the hassle of being disapointed with bad customer service. Amazon.com will become Best Buys most severe competition and its stores will become research places until they are out of business. The company operates a very old business model and is reluctant to understand the value of "excellent customer service". Best Buy will shrink as the economy worsens in next few months. Many stores will be closed, and eventually the company will re-emerge as an online store only. However, they will not be able to compete with Amazon who has a very well oiled machine in the online business. Follow the BBY stock price along with the economic indicators in last few months. See the almost one to one relationship? Me? Best Buy treated me bad many times, not again....never even got an apology for bad customer service. Remember the catalog stores of the 80's? They disappeared...didn't they?