We all know that Bank of America (NYSE: BAC) is a lousy, incompetently run outhouse of a financial institution. All you have to do is look at the welfare it's received, its stock price, and the fact that its CEO still has a job that doesn't involve cleaning out public bathrooms in mental hospitals.But now there are new allegations -- on top of many similar old allegations -- that in addition to losing money for its investors, Bank of America also rips off consumers.
Reuters reports on a new campaign being spearheaded by Service Employees International Union, the National Association of Consumer Advocates, and the U.S. Public Interest Research Group. According to Reuters, "People, who said they were former Bank of America employees, alleged that their supervisors drove them to burden consumers with needless debt and fees, to fatten the bank's earnings and the paychecks of senior executives, and threatened to retaliate if they complained. Some complained their salaries had been too low and that they had to hit quotas to earn needed bonuses."
Bank of America of course says that all these allegations are false and that it's committed to "transparent and predictable" fees for its consumers.
Let's do a quick poll: How many of you have ever been on the receiving end of an unexpected Bank of America fee?
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Reader Comments (Page 1 of 2)
6-30-2009 @ 6:58PM
dslovejoy1 said...
They jacked my interest rate on my credit card 20% without notice or reason. (9% - 29%) My monthly payment doubled.
Never missed a payment and always payed more than the minimum. They had just bought countrywide.
All other credit cards followed suit the next month.
Now, I have to file bankruptcy because of that plus other factors.
6-30-2009 @ 7:54PM
JBoss said...
Quick highlights:
1) Offered me a checking account with no deposit. Offered me checks without telling me that they, unlike other banks, don't give free checks when opening an account. Charged the checks to my account without telling me and then hit me with an overdraft fee.
2) Asked what interest rate I would get on a loan. They said the best way to find out was to check what I would get on a credit card. Instead of just checking, they signed me up for a credit card without my approval.
3) After being fed up, it took me THREE visits to the bank to get my account closed, each time being assured it was closed. Each month I thought it was closed, I received a fee for being under the minimum balance.
Only good thing was that each time, I refused to pay the fees which they agreed to.
6-30-2009 @ 8:08PM
booksandbooklets said...
Thank God for this article and truth being exposed regarding Bank of America! I prophesy that Bank of America, along with Countrywide, a company it purchased, is cursed and dead immediately! I curse both of them! Thank God that when Jesus pronounced a curse on the fig tree that was supposed to bear fruit but did not, and He was hungry, the fig tree withered and died. Likewise, so will Bank of America, along with Countrywide. Thank God! Get out while you can (out of the company stock), saints!
6-30-2009 @ 9:20PM
larry O said...
i voted for obama and believed him when he said they would help out with my mortgage with stimulus money. someone needs to find out how many people they actually helped with stimulus dollars! they turned us down after 3 months of changing the rules and lying. we will probably just foreclose.....AND MY WIFE IS AN ASSOCIATE OF 7YRS!!!! they are terrible.
6-30-2009 @ 9:29PM
william lindblad said...
Just to be to the contrary - I was a customer of Barnett.
Barnett was purchased by Nations and Bofa purchased all.
I have no real complaints. I have free checking and a low interest rate credit card. They have never screwed with either. I also have no problems with Cap1, which is an institution that seems to garner complaint.
6-30-2009 @ 10:24PM
bopama001 said...
BOA are the biggest thieves in the business and is being subsidized by the next biggest thieves.......... The US Government. Obama has helped no-one accept the rich and will continue to do so. He was right we needed change, but its not him. You put two nit-wits in front of the nation and said choose one, either way we were screwed. The old boy network is alive and well. Poor people are dying of starvation, poor medical care, and many are just plain worn out from fighting with the government. Be proud obama there lifes are squarely on your shoulders. Thanks for helping them.
6-30-2009 @ 11:19PM
Julia said...
I am a Countrywide customer with a HUD mortgage. BOA hasn't helped me at all. I tried twice to get a loan modification with poor results. I just gave up and told them I would continue to be one month behind until I can double up probably next year some time since I'm trying to save the money to make the extra payment. I truly doubt BOA/Countrywide have modified the loan of a single customerl.
6-30-2009 @ 11:44PM
On Receiving End said...
Bwahahahaahh... Finally, finally!
Why did it take this long to rob the masks off these bloodsucking scumbags?!?
As it has been said before, “Banksters Of America”™©®!
7-01-2009 @ 12:47AM
paceman123 said...
B of A rocks. They own Merrill Lynch the best of the brokers and they treat their customers with respect. When you borrow money you are supposed to pay it back. Many in this country want to borrow as much as they can and then complain when they have to pay it back. If you have a problem paying back a loan then look in the mirror and you will see who is to blame.
7-01-2009 @ 1:12AM
Tarheel_Hustlah (80% Regulatah) said...
So, everyone is complaining about BoA? Let's see, to JBoss, i have never been charged for free checks on my free checking account except for special order ones; to larry o, the stimulus money is what is keeping BoA from foreclosing on you right now/ keeping BoA from filing any kind of bankruptcy that would ultimately screw you as the consumer if they got sold off; to bopama "no-on accept the rich" first off what rich has he helped? Specificlally, allowing tax benefits for the rich that were enacted by the Bush administration expire is one way he has tried to even the field so you are talking about what again? To Julie, I am sorry for your difficulty, i work with a non profit that helps first time home buyers purchase homes. We also work with struggling families, and i assure you that the majority of our clients are Countrywide 'victims' and we have quite a bit of success renegotiated their payment terms. mostly by having their terms extended for the length of time that they are behind. Definitely talk to BoA to see i this is an option for you. Me peronally, I have had a lot of hiccups with BoA but nothing that actually talking to them has not resolved, from overdrafts to misdeposits.
7-01-2009 @ 5:26AM
Dennis C. Richards said...
I quit BOA five years ago because of their fees which I never could get any of it back dispite my efforts. I hope they investigate Verizon next. They are the second biggest rip-off I know.
7-01-2009 @ 6:01AM
suburbanjogger said...
This is really a stupid, trash article. Soliciting complaints about any bank at all is assured of eager reponses.
7-01-2009 @ 7:42AM
Michael Valentin said...
Bank of America has worked for me, and I totally agree with "Paceman123". If you make a mistake such as defaulting on a loan, then that is you're own fault. In every institution there are rules & regulations, otherwise known as "the fine print". Take a lesson people, and learn to read it before you sign on the dotted line.
7-01-2009 @ 9:35AM
lou said...
This is a prime example why President Obama is trying to pass legislation to protect the financial consumer. You may have signed on the dotted line, but with this protection you would know what you were signing and unfair practices would be stopped. Ignorance is no excuse,as Michael Valentin said, but paying salaries based on the number of consumers that an employee can burden with needless debt and fees to "fatten the bank's earnings and the paychecks of senior executives" is an outrage and should be stopped.
7-01-2009 @ 11:04AM
Bob liesegang said...
My fees at BAC have increased over hte years and I have had to drop some services and go to a competing financial organization--i.e. a credit union.
7-01-2009 @ 11:45AM
paul said...
bank of america has been charging me with over the limit fees for years. thousands of dollars.
several phone calls to managers were never called back.
friday i was 400 dollars overdraft with 2 fees of 35 dollars each. the following monday they reorganized the charges so that 6 more fees were added to my account.
the b.of. a. teller said that thousands of customar always complaint of unfair practices.
Can anybody look into this frode??
may be Obama??
7-01-2009 @ 12:06PM
gabelsl said...
I remember these bums. Give you a due date on your statement and will not accept the payment on that date because it falls on a weekend day. Then hit you with a late charge.... They are worse than idiots... they are thieves..and then our Heads of Government decide to make new rules for BAC and the rest of these companies and give them enough time to get us all with new rules and fees.. Once again we get the stiff one! Welcome to the Land of the Greedy!
7-01-2009 @ 12:43PM
Iridium said...
BAC raised the rate on my credit card from 6.9% "lifetime lock" to 29% for no reason and cut my credit limit from $30k to $5k.
Thank god I never used the card but losing $25k in available credit dropped my credit score from 768 to 725.
7-04-2009 @ 10:01PM
Eve said...
It's highway robbery, I'm telling you. This bank continues to rob the average American blind. They've gotten billions in welfare payments and are taking stuff off the top from consumers and account holders in order to line their own pockets.
How much money does the CEO dude and the shareholders need? 100 bazillion isn't ENOUGH???
Be very careful when you go shopping and pay bills. There are discrepancies between the balance they give you in online banking account and over the telephone. And I'm not talking about the "normal" delays between posting to accounts. This is deliberate bait and switch shenanigans.
And, I notice they're setting up shop in urban areas near you! Bank of America is on every corner. Now that they've fleeced all of the Bible Belt, they're hitting the hoods and all of the African Americans and Latinos who live there.
I have some money tied up with them until the end of this summer but as soon as September comes, I'm switching to a credit union.
8-26-2009 @ 11:11AM
Diana said...
After doing a balance transfer while being praised by the customer service rep of being such an on time payor and at time more if possible I was given the great 0% transfer and bought the plan to protect myself and Bof if I should loose my job they still get their money and my credit is safer.
Well less then a week after the transfer they lowered my limit to less then what was borrowed. I recieved notice I was above my limit, when I called bof to discuss this with them they told me they re evaluated my situation and it would be irresponsible of them to leave the limit I had as it was. I told they were already irresponsible for not checking first if that was how they felt and now my too much credit was going to be bad credit thanks to them. Why did they lower it below the amount borrowed? SCAM?
After two days of arguing and them hanging up on me because the conversation was not going anywhere. I was to deal with their decision and suck it up and work it out on my own financially not their problem. I finaally got assistance on the 4th or 5th attempt of saying let me talk to your manager, supervisor, supervisor supervisor etc, finally I spoke with a representative whom I doubt was a manager upped the limit to protect me and hopefully corrected the situation stating it had not been sent to credit reports yet. I don't trust them. I need to follow up.
Anyhow I am stuck with them for awhile but if I every have enough to leave them I will. And I am no longer paying the insurance to make sure they get their money it can go towards my balance and if I can't pay them back due to job loss etc. Well to bad. I am going down anyhow.
Maybe someone will bail me out. Because they had one rep who told me they were almost paid up with the goverment and the other said they were not able to speak of it. And I was told if I was going to I should get my facts straight.
Hmmmm I am a cust ser rep. They told me they hoped I was a better rep than cust. I told them I would be fired for that comment.
Does anyone know if there happens to be any type of laws broken here I am not aware of and whom I can contact?