Sears Holdings (NASDAQ: SHLD), a retailer whose competitive colleagues include Target (NYSE: TGT), Best Buy (NYSE: BBY), and Wal-Mart (NYSE: WMT), wants to improve its brand equity and find a new path to growth. As such, it's willing to employ all kinds of initiatives, especially ones that will form a nice image with the consumer during this dreadful economic contraction.
According to The Wall Street Journal (subscription required), Sears is trying out a program that offers protection against the risk of investing in an expensive appliance during a time when job security is not as secure as it used to be.
The program will run for a specified time period beginning next week, and the basic gist is this: buy an appliance priced $399 or higher on a Sears credit card and, and if you lose your job, Sears will credit one twelfth of the cost every month. Still no job after one year? Keep the appliance, your debt will be forgiven.
Please check Sears for all the details. I'm not really interested in them. What I'd like to do is address, in a general sense, what I believe to be the net worth of this idea. And that would be: not much.
I know other businesses have offered protection schemes of one kind or another, and maybe they do convey companies in a positive light during a difficult period. In fact, I'm almost certain they must. However, I unfortunately see the added layer of bureaucracy of this program as nothing more than a potential burden that might not create enough economic value to justify the expense and/or risk, especially when the retail situation is complicated.
And I must say, I find Sears to be in a complicated retail situation that might not wholly benefit from this idea, at least considering there might be better alternatives for the company to pursue. Sears is obviously making a bet: most people who buy the appliances won't lose their jobs. Sears is probably correct. Yet, if I were a shareholder of Sears, I'd probably feel more comfortable offering such protection during a time of employment expansion. I'd also feel more comfortable if Sears decided to re-brand itself not via specific promotional initiatives meant to boost sales here and there but by campaigns meant to foster the concept of Sears being a fun, easy place to shop, regardless of price and protection against job loss (and, yes, I know a lot of you out there are laughing at the mere suggestion that Sears is a fun place to shop).
Repositioning Sears within the minds of shoppers who haven't been in one of the company's stores for years as a place to try again is a difficult task, but it would pay higher dividends down the road than a play on fears of unemployment because it wouldn't be as narrowly focused in nature.
I wish Sears luck with this, but the added headache of determining who is legitimately out of a job and who isn't doesn't sound like the best strategy to me. It's a good headline, but honestly, it doesn't make me say "oh, I have just got to go to Sears to buy my next big-ticket product!" Quite frankly, I'd rather be convinced to go to Sears because the transaction process will be smooth and easy.
This gimmick doesn't make me want to buy the stock, either. On a year-to-date basis, Sears has been rocking (as of this writing, the stock is up 60% during that time). But there are definitely better retailers to look at before Sears (for example, Wal-Mart or Target). I'll stay away from the stock for now.
Disclosure: I don't own any company mentioned; positions can change without notice.











Reader Comments (Page 1 of 1)
7-03-2009 @ 12:41PM
Donovan said...
And in order to also qualify for this so called loss of job payment protection plan.
Consumers first need to be approved for a Sears charge card issued through (CITY BANK) As good as this offer may sound.
Keep in mind Citi Bank just announced another APR interest rate for 15 million of their credit card holders. Thats right Citi Bank is smacking their account holders with yet another interest rate increase. So, I suggest anyone who is tempted to take Sears up on this offer, carefully (READ AND UNDERSTAND) the terms set forth on your loan contract, with both Sears as the merchant, and Citi Bank as the lender. Not such a great deal if your going to end up paying up to 30% interest a month for your new purchase.