Sprint Nextel Corp. (NYSE: S), the third-largest wireless carrier in the U.S. who continues losing customers every single quarter, is at least trying to jump ahead of the competition on high-tech service offerings. The company will be expanding its WiMAX wireless internet offerings to 17 new cities by the end of 2009.Although Sprint made large gains in its customer service rankings in a recent audit, it's still losing customers to the competition every single quarter (and has been for over a year). Offering a high-speed internet service that blankets major cities (which was faster than those ubiquitous aircards sticking out of every business laptop these days) will eventually be a requirement all across the U.S. Sprint does have competition here, but for now it's ahead of the game.
In addition to the large metros Sprint's 4G wireless service will expand to this year, the company indicated that it will add Boston, Houston, New York City, San Francisco and Washington, D.C. in 2010. The question is a big one, though: if Sprint can't contain its customer losses, will those losses by replaced by customers looking for (and begging for) portable high-speed internet everywhere they travel and live?
Right now, most business travelers I see use pokier cellular-based internet connections if outside WiFi range. Sprint isn't exactly hanging by a thread, but it's not anywhere close to good enough to be bleeding customers every single quarter. A new, robust and groundbreaking high-speed internet service that's portable should give it an edge. That is, until the competition comes around.
Will Rich Ross really have a positive impact on Disney's movie operations?
Consumers sick of recession, may spend extra on holidays
Corrections, seasonality and Santa Claus
Reader Comments (Page 1 of 1)
8-15-2009 @ 3:55PM
Matthew said...
Did I miss something or did you not bother to list the 17 cities?
8-15-2009 @ 4:22PM
Lynn said...
It would be nice if there was consistent 3G everywhere before they go to 4G. I'm still 2G where I'm at and crappy 2G at that.
8-15-2009 @ 9:14PM
Able Jones said...
Wow, Sprint is always ahead of the rest!
RT
www.online-anonymity.net.tc
8-16-2009 @ 12:31AM
ccryanr said...
I dont get it. Ive been a sprint customer for 10 years and have been totally happy with them. From phones all the way through customer service. I think the problem is that people by crappy free phones and then blame the service and the company for the crappy reception when in reality the problem is that the customer was just too cheap to buy a phone that actually works. You get what you pay for.
8-16-2009 @ 12:37AM
OMV said...
Problem is that only unhappy customers bother to write about the companies, the happy customers never say anything, that is why it always look like these wireless companies suck.
I think there is more happy customers than unhappy customers.
8-16-2009 @ 4:49AM
Tiffany said...
Sprint messes up our bill every single month and then I get treated rudely when I have to call to get it fixed every single month. Like it's my fault they can't get it right?
I must not be the only one if they're losing customers left and right.