Entrepreneur's Journal: Becoming a sales pro


I recently talked to someone who wanted to start a business. He said, "But there is something I don't like to do: sales. It's something I'm really not good at."

Well, I said to him, "You better learn fast."

Sales is critical for any successful business owner. In fact, it is more than just about nabbing customers. It's also about hiring, forming partnerships, and even courting the media.

And, in the current economic environment, sales is perhaps even more important. After all, who wants to part with his or her money right now?

True, the sales process can be grueling -- and disheartening. Simply put, no one likes rejection. But, keep in mind that even the best entrepreneurs have had to deal with frequently hearing "no."

OK, so what are some of the strategies you can use? Let's take a look:

Know thy customer: Research your target customer. What is the typical age? Location? Income levels? Usage of the product or service?

The research process is continuous. Never stop learning about your target customer.

What is the pain? Yes, this sounds kind of grim. But, if a customer has a big problem, he or she will listen to you -- and consider shelling out some money. As a result, focus on the main needs of the customer.

Segment: As you conduct more research and talk to prospects, you'll get a sense of those types of customers who have the biggest needs for your product. From here, it makes sense to seek out these kinds of customers. It will certainly help shorten the sales cycle. What's more, your pitch will become more focused, which will further help improve your odds of success.

Ask for the order: Again, this is a simple concept, but it is something that's often lacking in the sales process. Once you get the sense the prospect is ready to consider making a purchase, ask for his or her business -- even if it's a small initial order.

Resources: While there are many books on the topic of sales, one of my favorites is Masters of Sales. This is a compilation of essays from many great sales pros, including Martha Stewart and Brian Tracy.

Tom Taulli provides a variety of financial services to business owners, such as business plans, cash flow management and taxes . You can reach him at taulli.com.


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