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Sarah Gilbert
Portland, Oregon - http://www.cafemama.com

Sarah Gilbert is a blogger by trade and a finance geek at heart. She cut her teeth on her first Excel spreadsheet full of financials at the tender age of 21, when she began her investment banking career in First Union's Loan Syndications group. She went on to get her MBA from Wharton, work at Merrill Lynch and fall in love with analyzing company strategy and endless rows of numbers. So she tried her hand at *setting* strategy, working for a number of exciting and under-discovered startups in various product management roles, all of which seemed to center around writing business plans and, yes, making spreadsheets. She got into blogging as a marketing strategy and loved it so, it took. She now works for AOL and blogs all day (and some of the night) long, with her little boys yanking at her elbow, in her beloved 1912 Portland home.

Sarah Gilbert
Portland, Oregon - http://www.cafemama.com

Sarah Gilbert is a blogger by trade and a finance geek at heart. She cut her teeth on her first Excel spreadsheet full of financials at the tender age of 21, when she began her investment banking career in First Union's Loan Syndications group. She went on to get her MBA from Wharton, work at Merrill Lynch and fall in love with analyzing company strategy and endless rows of numbers. So she tried her hand at *setting* strategy, working for a number of exciting and under-discovered startups in various product management roles, all of which seemed to center around writing business plans and, yes, making spreadsheets. She got into blogging as a marketing strategy and loved it so, it took. She now works for AOL and blogs all day (and some of the night) long, with her little boys yanking at her elbow, in her beloved 1912 Portland home.

Battle of the Brands: Wal-Mart vs. Target

This post is part of our Battle of the Brands feature. Let us know which brand you prefer, and check out other Battle of the Brands posts.

In the suburban landscape littered with big-box retailers, it is no secret which are the favorites of the Friday morning housewives, the Saturday afternoon family shoppers. These are the stores so formidable that families can often be spotted pushing two carts to haul their weekly stock of everything from boxed wine and board books to T-shirts and toilet paper. And Wal-Mart Stores Inc. (NYSE: WMT) and Target Corp. (NYSE: TGT) are the very exemplification of our Battle of the Brands showdown: for most of you, it's either one or the other, never both. In the world of bargain retail megastores, loyalties run deep.

And naturally, both Wal-Mart and Target are forever trying to move in on each others' turf. While Target has always been known for its partnerships with cutting-edge fashion icons (regular shoppers often call it "Tar-jay," with a French accent, though the corporation is firmly rooted in the American Midwest), Wal-Mart has been known for tripping over its own fashion foot. Wal-Mart has emphasized its ability to deliver every single last thing to its customers (from banking to bebop to "green" coffee).

This year has marked a few nuances to the two companies' strategies. Target has been wooing upper-middle-income shoppers who are now looking for better values, with a rumored experiment with high-end cosmetics, a refinement of its furniture offerings, and a focus on labeling foods so consumers will feel more secure purchasing its fresh groceries.

Continue reading Battle of the Brands: Wal-Mart vs. Target

Battle of the Brands: IKEA vs. Crate & Barrel

This post is part of our Battle of the Brands feature. Let us know which brand you prefer, and check out other Battle of the Brands posts.

For every time in your adult life, there is a lifestyle store to go along with it. IKEA is your freshman year in college, your first job, the apartment, you share with three strangers you met on Craigslist. Crate & Barrel is growing up: housewarming gifts, engagement parties, wedding registries, dinner parties. At IKEA, you can very well imagine arguing over who does dishes; with Crate & Barrel, you suspect a maid should be doing them (or at the very least, a whisper-quiet stainless steel dishwasher).

The two stores, too, are redolent of the cultures that incubated them. IKEA is Scandinavian, cool and spare and with the timeless efficiency and modernity of the Swedes. Crate and Barrel, on the other hand, was started in Chicago by a couple who had just returned from a European honeymoon; it reflects the penchant of well-to-do Americans to catch up every imported fad and embrace it as their own. So while Crate & Barrel's style hops from Japan to Tuscany to Providence and never seems to settle on a single influence, IKEA's is constant, playful, deliberate.

Like any lover of food, good company, and pretty glassware of moderate means, I have gone through both the IKEA and Crate & Barrel phases, and come through the end of them and settled back again on IKEA. I appreciate its constancy and wide selection, and especially its focus on children (as it turns out, the love-and-marriage set often ends up having little ones who quickly break the dozen old-fashioned glasses, the heavy water pitcher, the handsome oversized plates); I like that I can still find some of the same forks I purchased 10 years ago when I was in my first-job stage. The way I think about it, Crate & Barrel is the wedding, but IKEA is the marriage -- the lifestyle store that you can live with when the honeymoon is a distant memory.

Vote in our poll for IKEA or Crate & Barrel as your preferred brand, and let us know in the comments why you love it.

Battle of the Brands: MySpace vs. Facebook

This post is part of our Battle of the Brands feature. Let us know which brand you prefer, and check out other Battle of the Brands posts.

While I won't claim the title of Most Hip Person on the planet, I do have a fair bit of "new media" credibility. And I think it should be instructive that I've finally embraced (or at least given a friendly pat on the back to) Facebook, whereas News Corp.'s (NYSE: NWS) MySpace continues to horrify. Where Facebook pokes, MySpace cackles wickedly; where Facebook exposes me to unwelcome questions from first grade classmates, MySpace exposes your children to unwelcome advances from questionable adults. Facebook is silly; MySpace is spooky.

The two social networking sites sprung up at about the same time, but focused on vastly different niches. Facebook was originally meant to monopolize electronically on the popularity of the "Freshman Facebook," a publication put together by most colleges displaying the faces of the new students and immediately hoarded by upperclassman hoping to find their one true love (at least for tonight). Why not bring the desirability of fresh faces to a much wider audience? At first the network was limited to college students, but soon the barely legal founder was pitching his product at a bigger market. And then my boss asked me to join and the rest is writing on my wall.

MySpace, on the other hand, was initially marketed to indie bands (although it wasn't meant to be a niche, its developers were active in the LA music scene and thought that would be a great way to attract other users) as a way to spread the musical love and relieve struggling artists of the need to sink money into building a website. The concept was a virtuous circle -- musicians attract fans, fans attract musicians, and so on forever.

Now musicians are still on MySpace, and college students are still on Facebook, but while Facebook seems to have (if not transcended at least) risen above its origins to attract "networks" and "groups" whose affinity ranges from a common employer to a favorite politician or social cause; MySpace has sputtered, devolving ever more into awful allegations and truths. Pedophiles are reported to find victims through their MySpace pages, and the site is notorious for cyberbullying (scary!). On the other hand, there is a big kerfuffle over Scrabble on Facebook (silly!).

I reluctantly set up an account on FaceBook several months ago, and now it's moderately interesting as a way to reconnect with friends from 1st grade, and occasionally peek in on the lives of my college and business school classmates. It occasionally bugs me with its "pokes" and "candy corn" (what the heck?) but it's not riddled with often obscene and sometimes frightening content, as is MySpace; the space that's not mine, at all.

Vote in our poll for MySpace or Facebook as your preferred brand, and let us know in the comments why you love it.

Battle of the Brands: Dunkin' Donuts vs. Krispy Kreme

This post is part of our Battle of the Brands feature. Let us know which brand you prefer, and check out other Battle of the Brands posts.

Oh, how the sugary have fallen. Ten years ago, even five, you and I both know how this would have come out. In the standoff between longtime national fried-dough pusher Dunkin' Donuts and upstart sweet freak Krispy Kreme Doughnuts (NYSE: KKD), Krispy reigned supreme. The chain was rolling out new franchises as fast as dough circles could parade around its restaurants on shiny metal racks, and each time it did local police stations did overtime directing traffic.

Somehow, the mighty fell after the considerable sugar high, largely connected to poorly-managed finances, badly-handled expansion, and a sudden national fear of carbohydrates. All the while, Dunkin' Donut managers everywhere continued to plod along, making the doughnuts, and quietly stirring a blue-collar breakfast revolution. One day America woke up and realized, hey, Dunkin' Donuts' coffee is good! Someone named it "Better than Starbucks" and it soon became clear that the product guys had realized something: we make a lotta money off of coffee. Actually, more than half of the company's revenue.

Continue reading Battle of the Brands: Dunkin' Donuts vs. Krispy Kreme

Money Honeys: Why business TV is sexy

maria bartiromoCNBC star Maria Bartiromo and I share a birthday, and I love a good scandal, so I follow her religiously. Maria is fun because she's both gorgeous and cute, smart and sexy. And then there's the strange case of Todd Thomson (the Citigroup exec who fell so in love with Maria that he flagrantly violated ethics, and common sense, just to spend time with her). She's also fun because her nickname is "Money Honey," and what's more: she's applied for a trademark for the phrase! Delicious.

Well, she might have to move fast to use the phrase before she loses the IP to a new generation of money honeys (money honeyettes?). News Corp. (NYSE: NWS)'s Fox Business News has a bevy of beauties dishing up the news on the stock market and the economy: Liz Claman, Dagen McDowell, Jenna Lee, Alexis Glick. Ben Stein wants to know, where did they all come from? His analysis, that finance is both boring and inscrutable, and that men would rather get this boring, inscrutable and (largely) completely irrelevant news from beautiful women, is certainly sensible.

Gallery: Money Honeys

Erin Burnett on 'Meet the Press'Maria Bartiromo, the original Money HoneyJenna Lee and Alexis Glick at Fox Business News premiereMaria Bartiromo on 'Meet the Press'


But there's an undercurrent in his story that has me troubled, and though I think that he's right in many aspects of his analysis (it's certainly true that more men watch financial news than women), I'm peeved that he never wonders whether the financial world has just been extremely sexist and is only just now starting to let loose. I also find it odd that he doesn't wonder if there were financially savvy women being excluded from business journalism until now. (His "where did they all come from" question makes it seem as if they sprung from the head of Lou Dobbs like Athena.)

Whither Money Honeys? Here's my thought:

Continue reading Money Honeys: Why business TV is sexy

Heir apparent: Aerin Lauder Zinterhofer, the fresh face of faces

This post is one of several on business heirs apparent. Let us know in the comments whether you think Aerin Lauder Zinterhofer should take up the reigns of Estee Lauder, and be sure to check out the other heir apparent posts.

A cosmetics empire might seem the ultimate in puffery, the very materialization of vanity. But the venerable empire built by Estee Lauder and her powerhouse son, Leonard, has turned makeup into a very real financial juggernaut. And Aerin Lauder Zinterhofer, Leonard's niece, is not only the public face of the company but also the considerable creative brain of its marketing soul.

As granddaughter of the company's founder, Aerin is surely far-removed from the hardscrabble life that was The Estee Lauder Companies Inc (NYSE: EL) beginnings. She is a child of great wealth and, as such, is the inheritor not just of money and corporate responsibility but also of appearances. Aerin is not just the face of the company, but of a certain sense of style; her choices, from her cutlery to the clothing her two boys wear to (of course) her lip gloss, are signals to a certain subset of the fashion world. Aerin is not just the harbinger of styles, she is a style.

Can one go from being the face of a company to its head? If anyone is positioned to do so, it's Aerin. She didn't just grow up in the center of the fashion world, but in the center of the "old American money" world; her best friends are Lauren duPont and Renee Rockefeller, and they've been teaching her the ways of the powerful since she was a child.

Continue reading Heir apparent: Aerin Lauder Zinterhofer, the fresh face of faces

Heir apparent: Shari and 'Daddy Dearest' Sumner Redstone

This post is one of several on business heirs apparent. Let us know in the comments whether you think Shari Redstone should take up the reigns of National Amusements, and be sure to check out the other heir apparent posts.

In no family-led company is the heir more apparent -- and, ironically, so far from being handed the reins -- as in Viacom, Inc. (NYSE: VIA). Sumner Redstone, chairtyrant and controlling shareholder, is so vastly old that he has become his own caricature. At the age of 84, Redstone is only that much more isolated and authoritative than he was at 83; since then, he's reportedly trying to force his daughter, Shari Redstone, off Viacom's board (as well as having divorced his wife of 55 years in 1999 and become embroiled in a lawsuit with his son, Brent). Lately, even his May-December marriage to Paula Fortunato has been rumored to be in trouble.

Though the trust documents are private, it seems to be general knowledge that Sumner's estate names his daughter as the company's chairman-to-be when he dies. He's certainly not making his twilight years pleasant for her. Not only is he irascible and uncommunicative, but he's given her a very difficult task -- running the worst bits of the business. As head of National Amusements, Shari oversees the movie theaters that were the source of the family's fortune, but which her father believes are relics of the past. (National Amusements, owned privately by Sumner and Shari Redstone, is not a division of Viacom, but holds a controlling voting interest in both Viacom and CBS.)

Continue reading Heir apparent: Shari and 'Daddy Dearest' Sumner Redstone

Starbucks' Howard Schultz will 'fight to the death' for coffee dominance

there is a place in hell for all of starbucks competitorsIn the annual meeting today, Starbucks chief Howard Schultz vowed to "fight to the death" against Dunkin' Donuts, McDonald's, and other competitors for coffee-and-baked good supremacy. While we've already seen many of the weapons he plans to use in this battle -- better-smelling stores, for instance (without warmed breakfast sandwiches, with fresh-brewed coffee), a reduction in the number of stores too near one another, and a campaign to increase the quality of the baristas -- today marked the introduction of several yet newer and even more desperate ones.

Chief among today's weapons is the loyalty card. Starting in about a month, Starbucks Corporation (NASDAQ: SBUX) will introduce a number of discounts for customers who use their Starbucks card to pay, and register it on the web site. (Excuse me while I run to my junk drawer to unearth my card that has $0.16 left on it.) Free "customization" is one perk -- extra syrups and milk substitutions will be gratis. Another perk is free refills on brewed coffee, and the possible expansion of the $1.00 coffee test. Schultz didn't mention whether or not the company would be offering free drinks upon the purchase of 10, or 15; though this is a perk already in place used, and discarded, at licensees in Safeway stores (the data comes from the Safeway Rewards card) and, of course, is working with punch cards at just about every single independent coffee shop in the nation.

Continue reading Starbucks' Howard Schultz will 'fight to the death' for coffee dominance

'All My Children' goes billionaire: Warren Buffett to come to Erica Kane's rescue in May episode

warren buffett and susan lucciDuring May sweeps season on daytime television, Walt Disney (NYSE: DIS)'s ABC network may very well have gotten the most timely financial subplot of them all. Oh yes, and don't forget "weird." Erica Kane, Susan Lucci's storied character on All My Children, will be aided by a knight in shining Berkshire Hathaway stock -- billionaire guru Warren Buffett. She's in prison for insider trading; who better to call than the world's richest man? I can't think of anyone, except maybe a lawyer (n.b.: NOT the one who represented Martha Stewart).

According to the New York Post, Buffett excuses himself during his meeting with Erica Kane to take a call from Bill Gates (his longtime friend and constant rival for world's-richest-man title).


This is the third time Buffett has appeared on All My Children, having previously appeared on the show in 1991 and 1993 (the show's spokespeople evidently got the record confused and have been pointing to one episode in 1992). In October 1991, Warren and then-ABC chairman Thomas S. Murphy appeared as themselves to give Kane advice on her cosmetics business. They reprised that role in August 1993. While it may seem a little strange for a billionaire financial genius to watch the soaps, Buffett is evidently a fan of the show and is friendly with All My Children creator, Agnes Nixon. According to show spokesman Mike Cohen, Buffett has been waiting to come back to the show. For 15 years.

Continue reading 'All My Children' goes billionaire: Warren Buffett to come to Erica Kane's rescue in May episode

Heir apparent: David Lauren and the sport of style

This post is one of several on business heirs apparent. Let us know in the comments whether you think David Lauren should take up the reigns of Polo Ralph Lauren, and be sure to check out the other heir apparent posts.

David Lauren is unusual among his two siblings and father, Ralph: he is not an entrepreneur. Ralph Lauren is, after all, the very definition of a self-made man, having brought himself up from his humble beginnings as Ralph Lipshitz (it was his brother who suggested the name change) and forged a company worth several billion dollars today. But as the only Lauren sibling to work for Polo Ralph Lauren (NYSE: RL) -- as the SVP of Advertising, Marketing, and Corporate Communications -- he has been called the "heir apparent" to his father by more than one fashionable pundit.

As a junior investment banker, I analyzed Ralph Lauren's balance sheet more than once, seeking to show how well it might fit with another fashion house. The numbers were convincing, and it's probable that many a quiet chat was held between high-powered apparel executives based on these balance sheet combinations. The fact that nothing has ever materialized from this Wall Street cajolery is testament to the thing we all talked about but never appeared on our PowerPoint pitch slides: Ralph Lauren likes control. (I remember a story about a major photo shoot held up for hours because Ralph didn't approve of the shade of beige used in some thread, or something similarly outrageous.)

Many a sensible succession has been held up because the aging founder was unwilling to give up the corner office, in corporations and in kingdoms alike. For all his patrician good looks and endless charms, Ralph is rather unyielding in his patriarchy and certainly has not made David's path to the CEO spot a hop, skip and a jump.

Continue reading Heir apparent: David Lauren and the sport of style

Bear Stearns conference call: 'Untrue rumors' fueled concern

As I waited for Bear Stearns Cos. (NYSE: BSC) conference call today, I could only shake my head in familiarity. I'm not the only one to see Lehman Brothers in 1998 all over again. Was it only a matter of time before the liquidity crisis hit? Bear Stearns has always been in the eye of the storm.

In the mind's eye of every young investment banker is an image of the people who work for various firms. Goldman Sachs' and Merrill Lynch's associates are stunningly beautiful and slim, the women are blondes with shiny hair and everyone wears French blue Egyptian cotton shirts. At Merrill Lynch and J.P. Morgan, it's all pinstripes and quiet good looks, confidence and understatement. At Lehman and Bear Stearns? Brash is the name of the game, and the young associates look like they're freshly showered after their championship wrestling match. You imagine that half of them are Army reservists, or maybe Navy Seals. Conservative? Only in the cost of their suits.

No, Bear Stearns brings "aggressive" to new heights, and certainly over the last few weeks its stakeholders are running scared. According to CEO Alan Schwartz in today's statements, the liquidity crunch was a phantom, "untrue rumors" that the company was undergoing a run on its assets scared lenders, and suddenly, no one would loan the investment bank overnight funds -- as Jim Cramer says succinctly, it's the "who is still stupid enough to have big trades" that put an institution at risk, fear. As Tom Taulli wrote, all the risk factors were suddenly triggered and Schwartz said those ugly words, "the liquidity position deteriorated," the words no one wanted to hear. Peter Cohan can't believe how quickly we've gone from liquidity concerns to a government bailout, and asks, "Why is the Fed getting involved instead of private investors? How bad is the problem really?"

Bad enough to send an already fragile market tumbling back down (the Dow is down 252 points as of 3:20 p.m.); bad enough to drag down peers like Citigroup, too. Brash, aggressive, bad suit bad. We can only hope the pinstripes over at J.P. Morgan Chase will make it all better again.

'Sexy' a four-letter word for Victoria's Secret chief

"SEXY." The capital letters blared at me from the window of Victoria's Secret in Pioneer Place here in Portland. Next to the clean lovely windows of the Apple store, I felt I almost had to shield my eyes, to protect me from the glare. The mannequin dressed in a red bustier seemed more Elvira than Rebecca Romijn, the sweet face of Victoria's Secret when I was a loyal customer in my early 20s.

I'm not the only one turned off by the company's recent focus on sexy above all else. In rather shocking statements during this morning's Limited Brands Inc. (NYSE: LTD) analyst call, Victoria's Secret CEO Sharen Turney said the company has "gotten too much off our heritage" and was "too sexy," no longer the ideal "ultra-feminine."

With black lacquer and shocking pink decor, the "s" word thrown around like neon signs in a red-light district, and rather unsubtle displays, this isn't my mother's Victoria's Secret.

Continue reading 'Sexy' a four-letter word for Victoria's Secret chief

Starbucks all closing today: Where will customers go?

Today, starting at 5:30 p.m. (local time), your neighborhood Starbucks is closing. Yes, yours -- and yours, too. (If you live in the U.S., that is.) CEO Howard Schultz has ordered this emergency intensive remedial training, hopefully giving baristas valuable skills they should have learned in the ordinary 40-hour new "partner" training. One of the skills -- which, according to one New York Starbucks manager involved in the test training program, was a "revelation" to some of her workers -- is a milk steaming technique that will allow baristas to "free pour" (without holding foam back with a spoon) the milk no matter how the customer orders the drink.

Partners will also be instructed to wipe the steamer wands and rinse the pitchers and shot glasses every time -- not a new idea, but according to anecdotal evidence, also not commonly done. A new procedure will be instituted for the espresso machines; baristas will always pull a double shot, instead of occasionally pulling only one when only one shot is needed. This, apparently, will assure a better-tasting espresso.

Continue reading Starbucks all closing today: Where will customers go?

Haagen-Dazs, Ben & Jerry's: Ice cream as politico?

I love ice cream as much as the next guy. OK, way more than the next guy. I've eaten far more than my fair share of Haagen-Dazs and Ben & Jerry's lux frozen treats. But though I've watched with fascination as Ben & Jerry's exalted hippie icons and the odd politician with its flavors, I've never thought of an ice cream as an icon of political opinion.

No more will I hold such a narrow world view! This weekend, Haagen-Dazs announced a new flavor, Vanilla Honey Bee. The flavor isn't meant for its delicious honey taste, as it is to bring more visibility to the plight of the honey bees (overworked, it seems, from too much travel and forced labor in the almond groves, though cell phone towers have also been suspected). Haagen-Dazs is donating $250,000 to two universities to study Colony Collapse Disorder, and a spokesperson says that 40% of the company's flavors depend (in one way or another) on bees: "We use 100% all natural ingredients like strawberries, raspberries and almonds which we get from California. The bee problem could badly hurt supply from the Pacific Northwest."

On the other side of the ice cream aisle, Ben (Cohen) and Jerry (Greenfield), founders and corporate namesakes of Ben & Jerry's, have gone public with their endorsement of Barack Obama for president. They will tour Vermont in Obamamobiles, giving away scoops of "Cherries for Change" ice cream. While fans on Obama's web site seem excited, there's no news as to what sort of flavor "Cherries for Change" is (or is it just Cherry Garcia with a new label?), whether "Baracky Road" or "Yes we Pecan" will follow, or if corporate overlord Unilever (NYSE: UL) is distributing the flavor to grocery store freezer sections near you.

Continue reading Haagen-Dazs, Ben & Jerry's: Ice cream as politico?

Starbucks nationwide to close for emergency re-training Feb. 26

I know I'm not the only one who's complained that Starbucks baristas don't know how to make a decent latte any more. Far from its roots as the reliable place to get coffee made exactly right, the chain has lately become famous for its automatic machines and the hit-or-miss quality of its products.

Howard Schultz is here to change all that: by shutting down Every Last Store nationwide for three hours on Tuesday, February 26. Starting at 5:30 p.m., baristas in the coffee giant's 7,100 stores will learn how to do things better. They'll learn how to make a perfect shot, how to steam milk, and (if we have anything to say about it) how not to burn coffee, and how to wipe the milk steamer before switching from dairy to soy milk. (Vegans everywhere will say thank you.)

While it's doubtful that three hours of training will reverse years of gathering mediocrity, it's certainly a symbol of a company that cares about quality. If Howard is serious about this change stuff (and it's obvious that he is), he'll consider switching back to manual latte machines, at least in some stores located in serious coffee markets (like certain neighborhoods in Seattle, Portland and San Francisco). Speed and convenience is no price to pay for really good coffee. Some customers will agree; others will probably mutter swearwords under their breath as they pull up to their local Starbucks only to find it Closed For Training in a couple of weeks. Which customer are you?

Gallery: Starbucks closing Feb 26 for training

Starbucks employees prepare beveragesStarbucks StoreMcDonald's CoffeeDunkin Donuts Website

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