The Wal-Mart Way -- how bad could it be?
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Wal-Mart's employees are thoroughly unhappy
According to a recent piece in BusinessWeek (and our writers' own anecdotal experiences), many of Wal-Mart's workers feel outright hostility toward the company -- and this hostility toward their employer is manifested in terrible customer service. An unhappy employee is, after all, one of the most obvious indicators of a bad company strategy.
Oct 9th 2007 2:49PM
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