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The Wal-Mart Way -- how bad could it be?

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Wal-Mart -- the end of an era?
Wal-Mart -- the end of an era?

Is Wal-Mart's happy face becoming tattered and trampled underfoot? It's more than just symbolic. As Zac Bissonnette observes, Wal-Mart's strategy is beginning to backfire; its low-priced atmosphere contains a lot of hostility toward shoppers and the companies with better service are attracting more and more of Wal-Mart's customers.

Oct 9th 2007 2:49PM

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Last updated: November 11, 2009: 04:41 AM

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