
We've had a few recent posts on Amazon's new Unbox video service from
Vince Chan and
Matthew Himler. I felt compelled, as an AMZN shareholder, to look into the deep abyss of this new service from blogger community perspective (the
in the know crowd almost always) and see how this new service stacked up. Amazon.com is on the,
er, hot trail of video on demand over the net, and
Mark Cuban has a few thoughts on the subject. He brings basic economic principles into the mix while pondering on a possible Apple competitive annoucement tomorrow, September 12. I waited a few days after the release to get the first impressions from people around the web. Guess what -- they weren't good. It's fitting that the lead movie right now over at Amazon's Unbox service is "V for Vendetta".
How wickedly appropriate.
What do bloggers have to say? A lot, and most if downright ugly. Blog entries over at
Cnet and
Uninnovate are pretty harsh in their treatments of this new Unbox service. Tom Merritt at Cnet, specifically, seems quite mad at the new service, and after
listening to a podcast (MP3 link) where he describes the product, I for one can't blame him a bit. He went through a miniature nightmare with Unbox, and it was just released!
What is the deal here? Almost unequivocally, bloggers and journalist testers are furious over Amazon's choice of deployment with the new Unbox service. In a nutshell, here are the service's restrictions:
- Can only be played with a downloadable Amazon.com proprietary video player
- Can only be played on a PC -- no burning of DVDs or transfer to portable video players (PVPs) allowed
- There seems to be some "phoning home" going on with the Amazon.com player, for some purpose (this smacks of adware)
With so many limitations on this new service -- undoubtedly from the movie studios who still cannot accept that the entertainment distribution industry has changed -- one wonders why Amazon.com poured so many resources into this project at all. If you're an AMZN investor, was this worth it? Will customers put up with such severe limitation to this product, or do consumers want control over how and where they view content they've purchased?
I hold Amazon shares, and I am quite miffed that the company would put resources into a project with so many shackles from partners that it had hardly any chance of succeeding. That's sunk costs, my friends (my prediction). From such a progressive company like Amazon this just does not sit well with me. I personally cannot see this new Amazon Unbox service doing anything but flopping miserably once consumers discover the limits it has. It's a stark contrast to the rest of Amazon.com, which is just about the best online shopping experience one can have these days. But, Unbox is not in the Amazon tradition, although I doubt they had anything to do with all the limits. We can thank the movie studios for that.