Complaints are only supposed to be removed if a court or panel determines that the allegations are false or don't involve the broker named, but the PIABA believes that arbitration panels are rubber-stamping these requests to clear the record.
71% of expungement requests are granted without even holding a hearing. The President of the PIABA asked "How can you make an affirmative finding without holding a hearing?"
Good question! If the system of arbitration to resolve broker-client disputes is to continue, it needs to be conducted in an above-board, unbiased manner. Granting expungements without holding hearings indicates that this isn't happening... at all. If misdeeds cleared from the records with little oversight, these records become a meaningless resource for consumers looking to do due diligence before working with a broker.
In any case, your best bet, if you do choose to seek outside help with your investments, is to hire a fee-only financial adviser. Because these advisers serve only the client -- and don't stand to benefit from commissions for selling certain products -- they are not subject to conflicts of interest the way that conventional brokers are.
For help locating a fee only adviser, ask your friends and family or check the National Association of Personal Financial Advisors.



