ChristmasShopping posts
FeedPosted Nov 17th 2009 2:20PM by Tom Johansmeyer (RSS feed)
Filed under: Black Friday, Personal finance, Headline news
No, don't expect to see windmills and solar panels -- consumers are leaning toward a different kind of green this holiday season: cash. Rather than hit their credit cards, shoppers will only be spending money they have (and can see and touch). Seventy-one percent of consumers are looking to cash and debit cards as their primary form of payment for holiday shopping this year, which the National Retail Foundation pegs as the highest level since 2005.
This could be a problem for the retailers.
Sure, you'd think that the merchant fees on credit cards make cash more attractive to the sellers. But, Ellen Davis, a spokesperson for the NRF, says that most retailers have found they can talk credit card buyers into up-sells more easily. That leads to a bigger basket size and more revenue. Done successfully, it should comfortably absorb the impact of merchant fees. James Roberts, a marketing professor at Baylor University, adds that using plastic makes consumers more likely to buy at all, let alone more.
Continue reading Shoppers going green for Christmas
Posted Nov 16th 2009 2:40PM by Tom Johansmeyer (RSS feed)
Filed under: Amazon.com (AMZN)
Okay, so we all know retailers are looking for every holiday edge this holiday season. Consumer spending's been down, and the sprint to Christmas offers the last chance to pump up those Q4 numbers. They are trying out new ways to reach and engage shoppers, particularly via social media. But, the most effective way to bring new customers into the fold -- and keep them around for a while -- may be to pick up the shipping tab. It's pretty old fashioned, but it's best by test.
Once considered a bonus, a special effort, free shipping isn't really optional any more. If a shopper has to pay for shipping from one retailer, he may move on, knowing that plenty of others aren't charging for it. Rebecca Lieb, vice president at Econsultancy, a digital marketing news publisher, notes, "You're delighted the first time you get free shipping, but you expect it the second time."
And, free shipping shouldn't come with any strings attached, according to Shop.org's eHoliday Study (Shop.org is the e-commerce division of the National Retail Federation). Five years ago, 25% of retailers didn't charge for shipping during the busiest shopping day of the year. This year, however, 57% are planning not to hit their customers up for the extra cash, making this cost just another expense associated with running the business during the holiday season.
Continue reading Consumers feel entitled to free shipping
Posted Nov 9th 2009 8:40AM by Tom Johansmeyer (RSS feed)
Filed under: Competitive strategy, Google (GOOG), Amazon.com (AMZN), Media World, Technology
If Amazon (AMZN) was comfortable with its spot atop the e-reader market, it just got a wakeup call from Barnes & Noble (BKS). The brick-and-mortar book retailer's e-reader, the Nook, which hasn't even hit stores yet, is in pre-order nirvana right now. The first run for the Nook occurred at the end of October (the product was introduced on October 20). These buyers were told the reader would ship on November 30. High demand resulted in backorders, so the next wave of pre-orders was scheduled to ship on December 7. Now, a third group will have to wait until December 11.
This product is on fire, and it still isn't even on shelves yet.
Mary Ellen Keating, a spokeswoman for Barnes & Noble wouldn't reveal how many of these devices have been pre-ordered, but she did say, "Demand for the product in our stores and online has surpassed our expectations." She also noted, "We are working hard to meet demand for the holidays."
Continue reading Barnes & Noble's Nook already makes a splash
Posted Aug 13th 2009 9:50AM by Mark Fightmaster (RSS feed)
Filed under: Earnings reports, Kohl's Corp (KSS)

Retail giant
Kohl's (NYSE:
KSS) reported second-quarter earnings this morning, saying they fell 3% due to higher expenses. Despite the drop, KSS managed to
top expectations with the latest results.
KSS pulled in 75 cents per share for the quarter, a penny better than what the Street expected. Quarterly sales increased 2% in the quarter, rising to $3.81 billion and beating expectations of $3.79 billion in sales, but unfortunately, same-store sales dropped 2.3%. Looking ahead, KSS forecast full-year earnings of $2.59 to $2.70 per share, up a great deal from its earlier forecast of $2.19 to $2.42 per share. Still, the upper end of the new forecast range is still eight cents shy of the Street's expectations.
Continue reading Kohl's tops expectations in the second quarter
Posted Dec 11th 2008 9:40AM by Jamie Dlugosch (RSS feed)
Filed under: Earnings reports, Bad news, Newsletters, Electronic Arts (ERTS), Activision Inc (ATVI), Stocks to Sell

With two young children I am reacquainting myself with the holiday cartoon classics. One of my favorites is
A Charlie Brown Christmas, where Charlie is ridiculed for the half-dead tree with a few scraggly branches that he picks out a for the holiday production.
We are all living the Charlie Brown Christmas this year, and making due with less. Most people are cutting back on their holiday shopping as they adjust to the slowing economy and higher unemployment.
Frankly, it is a nice change of pace. That said, our reduced spending is, in a sad way, making matters worse.
Companies are retreating en masse, with many reducing or eliminating guidance. It's brutal out there.
The latest victim is video game maker Electronic Arts (NASDAQ: ERTS).
Although there is no must-have buy this season, video games were thought to be attractive for those looking for cheap entertainment. Apparently, that's not the case.
Yesterday, ERTS issued a warning to investors. The company said it now expects to miss already reduced guidance for the fiscal year ending in March. Things have gotten so bad that ERTS is not offering any specifics.
Continue reading The latest victim of the 'Charlie Brown Christmas'
Posted Jan 9th 2008 1:22PM by Beth Gaston Moon (RSS feed)
Filed under: Bad news, Consumer experience, Target Corp. (TGT), Bed Bath and Beyond (BBBY), Economic data

December is a critical month for retailers - the holiday season is the busiest shopping time, and a large chunk of bottom-line profits is booked in the final month of the calendar year. In 2006, December sales accounted for about 15% of all sales for the retailing sector. But December 2007, as many were predicting, may be one of the worst Decembers this decade.
Tomorrow, same-store sales for this critical month will hit the Street and the International Council of Shopping Centers (ICSC)
is expecting an overall gain of 1% among stores open at least a year. This is below the ICSC's earlier estimate of 1.5% and compares to a year-ago jump of 3.3%. If this estimate is on the nose, it will be the sector's worst December since 2002.
There are many reasons that the holiday-shopping season was a slow one: rising food and fuel costs, the credit market breakdown, continued housing woes. And because of all these reasons, many retailers were forced to offer sale prices and additional incentives to lure cautious customers into the stores. These discounts obviously pressured the bottom line.
Continue reading Retailers steeling themselves for weak December sales numbers
Posted Nov 23rd 2007 6:02PM by Barry Summerlin (RSS feed)
Filed under: Consumer experience, Rants and raves, Small business

It's easy for me to preach "shop local" from my blogger's perch in Manhattan. While many companies are headquartered here in New York, boutiques, bodegas and mom & pop shops rule this roost. Aside from
Starbucks (NASDAQ:
SBUX) -- c'mon, they're ubiquitous -- and maybe
Rite Aid (NYSE:
RAD), I'd have to hike a mile or so to reach the nearest publicly traded business.
But committing my Christmas dollars to local businesses is a tradition I picked up from my ex back in North Carolina, and I think I'm all the better for it -- and all the better served.
For starters, you're far more likely to be wowed with the service from a small shop. At a local business, often you deal directly with the shop owners, who have an undeniable stake in your transaction. Because their equity and livelihood depend upon the repeat business of customers like yourself, you're worth more to the small business owner than the customer queued up at a crowded cash register at
Circuit City (NYSE:
CC) or
Sears (NASDAQ:
SHLD), and that value is evident in the transaction.
Continue reading Duck the crowds, get your gifts at local stores
Posted Oct 9th 2007 2:13PM by Michael Fowlkes (RSS feed)
Filed under: Forecasts, Products and services, Management, Consumer experience, Competitive strategy, Wal-Mart (WMT), Marketing and advertising, Economic data

As some of you have probably already noticed, this year's holiday shopping season has started a little earlier than usual. For those of you who have not noticed the early arrival of the season, don't worry, you aren't blind, you are just proof that retailers have been successful in their attempt to
start the holiday shopping without anyone noticing.
Typically, we can at least expect retailers to wait until we get past Halloween to start the hard hitting marketing campaigns, but this year is a bit different. Retailers usually expect strong sales leading up to the holidays, but this year there are economic jitters weighing on the minds of consumers, along with fear related to the massive Chinese
toy recalls that we have witnessed this year, and are likely to continue to hear about.
Continue reading Holiday shopping season started early -- Is it that time of year already?
Posted Dec 12th 2006 11:30AM by Sarah Gilbert (RSS feed)
Filed under: Good news, Rumors, eBay (EBAY), Marketing and advertising, Mattel, Inc (MAT)
It was what thousands of parents of whiny kids were waiting for. Out of the blue, the Tickle-Me-Elmo floodgates are open and (among others)
Wal-Mart Stores, Inc. (NYSE:WMT) makes oodles of TMX Elmo dolls available on the company's web site. From an, umm, "hidden cache." According to Heather, a TMX Elmo searcher in my office, she finally discovered an Elmo available "suddenly" from Fisher Price. Another warehouse abruptly appear out of the fog in El Segundo? (Do they
have fog in El Segundo?)


All at once, eBay, Inc. (NASDAQ:EBAY) listings are everywhere, 22,446 results for
my search for "TMX Elmo" and not just lots of results but falling prices. When I first checked around 10:45 a.m. there were dozens of listings closing around $5 or $10 over the suggested retail price of $39.99. 20 minutes later, when I was finishing up this piece? It was more like $5 or $10
under the suggested retail price. The Spanish version was going for a ridiculously cheap $26.55. Market floodage has commenced.
When Black Friday was approaching and customers were gearing up for their long wait in line to be one of the few, the proud, the early purchasers of TMX Elmo dolls, a few less festive souls whispered of "artificial shortages" and wondered if Mattel was purposely creating a frenzy over the toys. Most parents and eBay sellers accused them of a distinct lack of holiday spirit, and oh yeah, not enough capitalism.
Continue reading TMX Elmos flood the market: was the shortage 'manufactured'?
Posted Sep 19th 2006 3:11PM by Victoria Erhart (RSS feed)
Filed under: Forecasts, Good news, Press releases, Industry, Consumer experience
I know it is way too early to begin thinking about holiday shopping, but not in the retail world. Two large retailing trade organizations has issued their forecasts for the holiday shopping season. The news isn't bad, it's just not all that good. National Retail Federation forecast 5% growth in retail sales for the 2006 holiday season over last year's holiday season sales of $435.6 billion. The average increase for each of the past ten years has been 4.6%.
So 5% is looking okay, as long as the downward trend in the housing market does not accelerate at the same time as gasoline and energy prices increase while consumers move into the colder months. Much of holiday retail spending is based on the psychological state of consumers. More negative news, such as Ford offering to buy out 75,000 employees, will put consumers in a defensive frame of mind. Preservation of capital will become widspread. Holiday spending accounts for 20% of all retail spending throughout the year.
Retail Forward Inc., another large retail trade organization, has issued its preliminary holiday shopping forecast of 5.5% increase over 2005, which was a banner holiday shopping period. Retail Forward has based its assessment on stable interest rates, a slowing housing markey and moderate increases in energy prices. This holiday shopping season is forecasted to be good for supercenters and discount clubs, while sales at higher-priced department stores will continue to lag. Retail Forward will provide a more detaled holiday shopping forecast via Webinar on Wednesday, 27 September 2006, beginning at 11 A.M. EDT.
Holiday shopping online is forecast to increase 23% from $27 billion in 2005 to $33 billion in 2006. While this may sound like a great deal of money, online sales account for just 3% for all retail sales.