Starbucks Corp. (NASDAQ: SBUX) shares have left a taste in the mouth of shareholders almost as bitter as some of its brews as investors fretted about looming competition with McDonald's Corp. (NYSE: MCD) for the caffeinated consumer. Finally, the coffee chain, whose shares have plunged 48% over the past year, has woken up and smelled the over-priced Java.The Seattle-based company ousted Chief Executive Jim Donald and replaced him with Chairman Howard Schultz, really the company's heart and soul.
In a letter released by the company, Schultz uses business school buzzwords such as "customer-facing" "customer-focused" and my favorite "re-igniting our emotional attachment with our customers" to discuss the mess in which Starbucks has found itself.

It has been assumed for several quarters that as 

