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dreamweaver posts

Adobe (ADBE) first quarter earnings preview

Posted Mar 17th 2009 1:30PM by Michael Fowlkes (RSS feed)
Filed under: Earnings Reports, Analyst Upgrades and Downgrades, Forecasts, Products and Services, Adobe Systems (ADBE), Recession, Financial Crisis

Adobe Systems (NASDAQ: ADBE) will get its chance to impress investors this afternoon when it reports its first quarter numbers following the market close.

Going into this afternoon's earnings release, the company is expected to show earnings of 44 cents per share for its quarter ending February 27. For the same period last year, the company reported that it had earned 48 cents per share, so we are looking at the company possibly seeing an 8.3% year over year earnings decline.

Continue reading Adobe (ADBE) first quarter earnings preview

Adobe -- adventures in dealing with customer service

Posted Jan 19th 2008 9:10AM by Tom Taulli (RSS feed)
Filed under: Products and Services, Consumer Experience, Adobe Systems (ADBE)

Since 2001, I've been a customer of Adobe's (NASDAQ: ADBE) great product, Dreamweaver. Basically, it allows for the development of sophisticated websites. The product has gone through a variety of iterations, with the latest being Creative Suite 3.

So on Friday, I purchased the upgrade for $199.00 and downloaded it. Things went well until the software asked for my serial number from one of the older products I purchased.

Unfortunately, I got rejected.

Yes, I had to call customer service (which is usually pretty dicey). All in all, the customer reps were pretty good, though, one of them said that my prior purchases were not eligible. I tried to get an explanation, but I really couldn't understand it. Keep in mind that I have paid a total of $1,579.84 on Dreamweaver products over the years (which does not include the $199 recent purchase).

Continue reading Adobe -- adventures in dealing with customer service