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Posts with tag Google Checkout

Will Google's (GOOG) Checkout ever compare to eBay's (EBAY) PayPal?

Google CheckoutAfter dealing with Google Inc. (NASDAQ: GOOG)'s "Checkout" online payment and transaction service recently, I came away surprised but not really that impressed. The largest reason? It's probably in the name -- "Checkout." That's all Google Checkout allows a customer to do. Is the service comparable to eBay (NASDAQ: EBAY)'s PayPal's "online bank" look and feel? Not even close.

Now, this is not exactly new news -- I realize that. But the comparisons (for about a year now) that have pitted Google Checkout against eBay's PayPal have made mincemeat out of what does not exist -- true competition. PayPal is situated like an online bank. In fact, it operates and lets customers perform bank-like transactions. Sending money, receiving money, using several credit cards for online purchases, printing shipping information to sellers and quite a bit more.

Google Checkout allows paying for online purchases pretty easily, but that's just about where I see similarities end. I am pretty sure Google Checkout will evolve to take on PayPal, but right now it's not even in the same league: Checkout's international limitations (U.S. and UK currencies only) and PayPal's "bank-like" feel along with a whole gamut of customer-friendly options puts PayPal way (way) ahead of Checkout. Google's service needs to -- has to -- do better.

I'm anxious to see what Amazon Inc. (NASDAQ: AMZN)'s recently unveiled Flexible Payments Service will bring to the table. I hope it's more than Google's year-old effort.

Google slips in eBay's back door

Conventional wisdom says there's a tenuous relationship between eBay Inc. (NASDAQ: EBAY) and Google Inc. (NASDAQ: GOOG). Common knowledge says that eBay and Google compete in the realm of online payment services. It also seems to be an accepted fact that you can't use Google Checkout for purchases made on eBay, but did you know that Google Checkout has a back door into the eBay family? That's right, the eBay companies are not PayPal exclusive after all.

ProStores is an eBay merchants' option for the serious online retailer. ProStores is in fact an eBay company. ProStores directly competes with the in-house eBay Stores feature. The most interesting part is that ProStores allows the use of Google Checkout, while eBay itself does not.

Perhaps this isn't big news in the investment world, but I'll guarantee you that it's not common knowledge among eBay sellers, especially those who are straining to successfully operate eBay stores. The questions are, why does eBay keep this fact so quiet and why the double standard?

Could it be that eBay is using the availability of Google Checkout for ProStores as a marketing tool to create appeal to sign up for the ProStores service? If that's the case, then eBay is making a very odd, confusing, yet powerful statement. The availability of Google Checkout in ProStores says that eBay recognizes that service as a desirable option, yet the fact that Google Checkout is still being stonewalled from the eBay site itself says that eBay management still recognizes it as a considerable threat.

In the face of impending PayPal fee increases, which indicates that eBay profits are becoming stressed, the above scenario places some interesting angles on an already muddled eBay future.

What's it gonna be eBay: Do you Google or not?

eBay's PayPal still ahead of Google Checkout

During the first six months of 2007, eBay (NASDAQ: EBAY)'s PayPal online payment transaction and money transfer service continued to beat up on new entrant Google Checkout. It's not for a lack of trying on Google (NASDAQ: GOOG)'s part -- it has made Google Checkout very visible at many high-traffic online retailers as well as plastered the service all over Google search results. Still, it has not made that much headway against PayPal.

In most respects, I chalk this one up to "first-mover" advantage. PayPal was there years before Google Checkout was even conceived, as it became the most popular way to pay for things on eBay, the world's most popular online auction place and a mini-economy all its own.

eBay even published the results of a Google Checkout survey recently that uncovered an interesting fact: less than one of five users of Google's Checkout online payment service was satisfied with the service. Ouch, Google. What is going on? PayPal's happiness figure was double that amount, which is still only 2 out of 5 satisfied customers, maximum. Weird. Google Checkout is still so new that specific metrics are not known, but my guess is that it has a tiny market share compared to PayPal.

Can PayPal continue to provide eBay with a nice income stream even in the face of its core auction revenue possibly slowing down? Most likely, yes. Even the mighty Google may not be able to catch up with PayPal since it has its huge lead and is firmly planted in the minds of millions of online merchants and customers. Though it's used to being a market leader, Google may have to settle for second place in the online transactions space.

eBay and Google: Will one of them cave in? Who?

Last week, eBay Inc. (NASDAQ: EBAY) pulled out its AdWords from Google Inc. (NASDAQ: GOOG). A week later, it's still not clear who was hit harder by the move, Google or eBay. Now it's time to try and examine the impact of this move on both companies. It is difficult to come up with exact, accurate data as, of course, both companies keep such metrics to themselves. I'll at least try to put the little we know/estimate in context.

First Google. It has been suggested that eBay is the single largest buyer of AdWords. What does it mean? According to some analysts, eBay spends $25 million a quarter on advertising on Google. It may not sound much when compared to Google's overall revenue ($3.7 billion in latest quarter), but it does hurt, and also sets a dangerous precedent for other advertisers.

Now eBay, which is a little more tricky:

Continue reading eBay and Google: Will one of them cave in? Who?

Is eBay/Google feud just getting started?

According to CNBC, the feud between Google Inc. (NASDAQ: GOOG) and eBay Inc. (NASDAQ: EBAY) could get a lot worse. Last week, eBay pulled its ads from Google in an apparent protest to Google Checkout's (a leading Paypal competitor) "Let Freedom Ring" party being held the same week as the annual eBay Live event. Sensing that it had acted insensitively, Google canceled the party, but eBay still hasn't come back.

eBay CEO Meg Whitman claims that she's not worried about Google Checkout, and denies that pulling the ads was a coordinated act of retaliation, although she admits to being none too pleased with the timing of Google's party. eBay doesn't allow Google Checkout as a payment method on its site, and essentially said that eBay would crush Google Checkout the same way it crushed Yahoo! Inc. (NASDAQ: YHOO) and Amazon.com Inc.'s (NASDAQ: AMZN) efforts at building auction sites.

Whitman said, "We're defending ourselves aggressively with PayPal. That is one of our core businesses. We're not going to let that go away to someone who'd kind of like to be in the business."

She's right that it's one of eBay's core businesses, but I wonder how successfully eBay will be able to defend it. The fact that it had to take the step of not allowing it as a method of payment on the site indicates that eBay can't really crush it on the merits: Google Checkout is a formidable competitor only a year into its life. eBay investors might want to look out. With the auction site in a slump, competitors making inroads into Paypal could spell disaster for Whitman and company.

eBay should have stood up to Google months ago

eBay Inc. (NASDAQ: EBAY) has finally admitted that Google Inc. (NASDAQ: GOOG) isn't its friend. This is long overdue.

For months, CEO Meg Whitman and other top eBay executives have used some convoluted logic to argue that Google Checkout doesn't compete with its PayPal service. Google executives also argued not-too-convincingly that there was enough room for both Google Checkout and PayPal in the marketplace.

While it's true that PayPal and Google Checkout aren't exactly alike, they do compete. Everyone knew it but the companies tried to maintain this false image that the Internet is one big politically correct summer camp where everybody is a partner and there are no winners and losers.

That analogy bit the dust Wednesday when Google scheduled an event in Boston to promote Checkout to coincide with a big eBay sellers' event. In response, eBay yanked its search advertising from Google. Remember that eBay has been one of the biggest buyers of search advertising on Google for years.

Continue reading eBay should have stood up to Google months ago

Google should buy Starbucks - go ahead and laugh!

In July 2006 I posted Google should buy Starbucks -- NOW! and received many less than favorable comments. I was way too glib in my post and that took away from the serious points I was trying to make. Google Inc. (NASDAQ: GOOG) is still a one-trick pony. Yes, they bought YouTube but they are far from generating profits from that. They paid $1.65 billion for this acquisition and contracted with News Corp's (NYSE: NWS) MySpace (TM) for another $900 million in a collaborative effort, and spent millions more on legal matters, further site development costs. All told they are probably approaching $3 billion in cost for these two deals, and will carry losses until some future date when they make some money, but so far what have they done?

They are making some money with Google CheckOut (TM), a quasi PayPal (TM) competitor owned by Ebay Inc. (NASDAQ: EBAY) but nothing to write home about. Googles other initiatives amount to offerings that are all "me too" add ons that dilute the Internet further but add nothing new. If gmail did not exist people would not be missing much and that can be said for many other things they have explored.

Continue reading Google should buy Starbucks - go ahead and laugh!

Google Checkout lags eBay's PayPal in customer satisfaction

Has Google Inc.'s (NASDAQ:GOOG) "Google Checkout" online payment and transaction system gained on eBay's established PayPal online transaction service in recent months? Google Checkout has only been available for less than a year, and really it's only been in full-scale use (not in beta) since last summer. While Google Checkout has increased its visibility -- a large partnership with online retailer buy.com comes to mind -- is it making inroads to take marketshare from leader PayPal, a division of eBay?

According to a new report from J.P. Morgan, Google Checkout still has a long way to go before catching up -- and competing with -- eBay's PayPal. While not that much time has gone by from the launch of Google Checkout, a recent customer satisfaction survey hints at problems with customer satisfaction that could hold Google Checkout in check -- with little growth over the rapid 6% marketshare it has now.

An article over at arstechnica.com states that Google Checkout may be failing to impress its early-adopting audience. That could be a crucial mistake for any web service trying to grow from infancy to established competitor. Shudders follow: only 18.8% of Google Checkout users reported having a "good" or "very good" experience with the service while 81.2% indicated a fair to poor experience.

eBay's Q4 earnings preview: Is the magic back?

Things weren't that pretty over at eBay Inc. (NASDAQ:EBAY) in previous quarters as eBay stock declined 34% in the past year taking it to a low of $22.83 in August. Last quarter, however, eBay charmed the Street when it reported third-quarter financial results. Even Cramer did a backflip and considers eBay a value Internet stock. The stock climbed from its August low to hover around $30 lately.

For fiscal 2006 fourth quarter, consensus analyst estimate calls for earnings of 28 cents per share, in line with the company's guidance, and up from 20 cents last year. eBay gave revenue guidance for Q4 2006 to be in the range of $1.615 billion to $1.675 billion. According to Thomson, analysts call for a 25% growth in sales to $1.67 billion.

eBay will be reporting Wednesday January 24th after the close, and I'll liveblog the webcast beginning 2 p.m. Pacific, 5 p.m. Eastern. It will be interesting to see how eBay does. Here's what analysts (and I) expect to hear:

Continue reading eBay's Q4 earnings preview: Is the magic back?

iPhone launched today ... by Linksys!?

Oh, how we waited. Oh, what a disappointment. The long awaited iPhone was finally launched today but it was nothing like what we've expected.

Apple Computer Inc.'s (NASDAQ:AAPL) long rumored mobile phone, or the iPhone as it has been dubbed, was not launched today.

Instead, Linksys, a division of Cisco Systems Inc. (NASDAQ:CSCO), launched its VoIP phone, the iPhone. Reading the press release announcing the Linksys iPhone is odd as the constant mention of the Linksys iPhone sounds somewhat out of place.

So it seems that Cisco already owns the iPhone trademark. Bloggers around the Internet are wondering if that would hurt the launch of Apple's mobile phone.

However, if you remember before Google Inc. (NASDAQ:GOOG) came out with its online payment service, Google Checkout, almost everybody called it GBuy. It didn't seem as if the name change hurt Google Checkout much. Granted, the iPhone was much more hyped, but a name change at the last minute could even add to the hype.

Buy.com adopting Google Checkout

Buy.com, the large online retailer that is seemingly in a constant fight with Amazon.com, Inc. (NASDAQ:AMZN) to sell just a little bit of everything under the sun, has been the most aggressive supporter I've seen yet for Google, Inc.'s (NASDAQ:GOOG) Google Checkout payment system. Evidence is to the right of these words -- Buy.com is offering $20 savings on a $50 purchase -- if you use Google Checkout to complete the purchase.

With many items at Buy.com shipping for free, this echoes the strategy Amazon.com has in place. Amazon.com ships everything for free if the combined price is over $25 (no including purchases from third-party stores).

I have to wonder who else may be supporting Google Checkout insofar as larger online retailers. The payment system, once you've read how it works, is actually quite nice, but it is no means a "first mover" in this space. That accolade belongs to eBay Inc.'s (NASDAQ:EBAY) PayPal division.

Although Google's clout may make Google Checkout survive and even become more popular, it will most likely be slow going in the short-term. If Google can convince more high-profile online websites to support and display its payment system, that day may come sooner rather than later.

Google Checkout vs. eBay's PayPal round II

Remember that just the other day eBay, Inc.'s (NASDAQ:EBAY) online payment service, PayPal, announced a holiday promotion? Well, guess what. Yesterday Last week, Google, Inc. (NASDAQ:GOOG) also announced a holiday promotion for its online payment service, Google Checkout.

Google checkout will be waiving processing fee for merchants until December 31. Google Checkout, only a few months old, hopes that with this promotion more retailers might try it out. This promotion could attract merchants who haven't been using Google's ad service, AdWords, as those who do already received rebates and other promotions to render fees effectively null.

As I mentioned when PayPal announced its (very long) holiday promotion, the company is targeting mostly the buyers as the buyers can get up to $20 in cash rebate. Google Checkout , on the other hand, targets the sellers (as it had been doing all along). With Checkout's very limited exposure, especially compared to PayPal's huge user base, I don't see how Google's strategy is going to work.

Say I am a merchant and buyers want to buy my products using PayPal (because they'd get a rebate), otherwise, they'd probably not buy. I'd rather get a sale and pay some fees as opposed to not making a sale at all. Of course, the other option would be to lower prices, but that gives everybody the same result at the end as offering PayPal. So why wouldn't I offer PayPal?

Once a site offers PayPal, buyers will most likely prefer it over an unknown service. Even if the service is from the mighty Google. I'd say it's not even a contest.

Google Checkout and Amazon.com should work together

After doing some research recently on the newer Google Checkout payment system offered by the world's largest search company (but wanting to be more, of course), a recent ad showed up in my email from buy.com, a company I have done business with many times. Amazon.com is a great place to shop, but I'll search buy.com on occasion to find a rare item I just can't find anywhere else.

Although Google Inc. (NASDAQ: GOOG) has been pushing out the Google Checkout system for a few months now, the highest-profile co-branding campaign I have seen is with Buy.com -- see the ad image here?

Ever since eBay locked out the use of Google Checkout on its site (no doubt to rid competition for eBay's PayPal system), Google Checkout has allied itself with many other web properties, like Starbucks.com and Ace Hardware. While those are large names, they can't hold a retail candle to Amazon.com in the area of Internet retail sales.

My point, you may ask?

Maybe it's time for Amazon.com (NASDAQ:AMZN) to offer Google Checkout as a payment selection. It's hard to imagine many Internet-savvy customers these days who have not purchased anything from Amazon.com -- and therefore have their payment information stored at the online retailer. But giving yet another choice to consumers -- especially a new one -- might just be a good idea.

After all, marrying the world's largest online retailer with the world's largest search company is probably not a bad thing for either. Some think Google Checkout is a huge threat to Amazon -- I say, let them work together. It's all about serving consumers and increasing sales, isn't it?

eBay after the bell 10-5-06: Back above $30

So perhaps it was indeed the changed fundamentals (and not all the rumors) that caused the recent positive sentiment as eBay Inc. (NASDAQ: EBAY) shares today broke the $30 mark, gaining 56 cents or 1.87% to close at $30.46.

Compared to the negative sentiment I posted about at the end of July, this is some change. First, we had a Goldman analyst that came out with a bullish note last week. Then, yesterday, it was a Morgan Stanley analyst. Today, we had Jefferies & Co. analyst Youssef Squali joining the rest of the analysts who note a higher than expected listing growth in the quarter. This should translate to a positive quarter, or even, as Squali said, "surprise on the upside."

To that, even Scot Wingo, a vocal critic of eBay's latest strategy, had to admit he sees "some signs of life from good ole' eBay core." More than that, GMV also seems to be growing, he notes.

For those who can't take too much eBay good news, I offer this: a Fool, who obviously refuses to be fooled, examined again the threat of Google Checkout. He found that it is alive and kicking but may surprise from the back door. He found that because of the incentive that Google offers the retailers, many of them push Google Checkout and try to close more sales using that form of payment (even by offering buyers discounts), much in the same way PayPal used to offer $5 for opening an account. This holiday season, he predicts, Google Checkout will be more visible.

Spending WARS - That's why no Ebay challengers!

Sheldon Liber and I have aggregated our latest thoughts on the ongoing eBay saga so you all will have something to SPEND your time on over the weekend. Seems like the eBay seller base is being rather vocal while the market watchers on Wall Street are yawning and just looking at eBay's balance sheet. That's a lot of zeroes.

Brian: With all the fierce hubbub these days on fee craziness on eBay, what is the online auction giant doing to quell the masses? Does it even have to? eBay stock has been doing just fine even as highly-motivated eBay sellers have been incredibly vocal all around the web on eBay's recent fee hikes. Sure, eBay has seen hikes before, and the resultant seller loudness has quieted down over time. What makes this situation any different?

Sheldon: Sellers claim they are spending to much for what they get! Buyers will have to spend on some cost pass-thrus somewhere along the line. EBay cannot ignore the fact that they are an ever increasing and larger percentage of the cost part of mechandise so they are contributing to a reduction in the desirability of their website as the customer finds themselves spending more and thus the site being less competitive with other sites.

Continue reading Spending WARS - That's why no Ebay challengers!

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Last updated: November 22, 2008: 04:19 PM

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