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Starbucks CFO complains the street overemphasizing service slowdown

CrowdStarbucks (SBUX) CFO Michael Casey in Wednesday's conference call: While this [service slowdown] is an issue, and we're working on it, and we're going to get it solved, it perhaps doesn't quite deserve the focus it's been getting" from Wall Street. [via Forbes.com]. Fair enough, but controlling what the Street chooses to focus on is not easy. I'm surprised at that the play that that issue has received, I can only assume that there must be some value to holding it as a concern, because I haven't noticed lines increasing myself. Or am I already so indoctrinated I don't notice time spend in line any more (as we say out here in the sticks-- or on line as they say in NYC). It seems upper management is aware of the situation -- I almost wrote, hyper-aware, but seeing that it is such an issue for many analysts, I suppose they can't be overly concerned about it.

Come to think of it, I've walked out of joints with slow service plenty.

Continue reading Starbucks CFO complains the street overemphasizing service slowdown

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Last updated: February 12, 2012: 01:10 AM

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