On October 25, I wrote a piece for BloggingStocks.com on a customer nightmare I experienced with Network Solutions. Basically, it was almost comical how difficult it was to undue the renewal of several domain names I owned – as well as cancel a hosting account.

Well, when the story hit, the response was very quick. I got contacted by the executive office. Yes, they wanted to resolve things quickly. I talked to them – and thought everything would be fine.

I guess not. I checked my credit card statements and nothing was done. So, I contacted the company again (over a week ago).

As usual, there was no response.

Then, late last week, I had another message: "Should I just dispute the credit card bill?"

And, no response.

Funny enough, on the web site, there is a section which says: "We want to hear from you: Tell us about your experience with Network Solutions."

Yeah, right.

Tom Taulli is the author of various books, including the Complete M&A Handbook and operates InvestorOffering.com.

For years, I have bought tons of things online – from big places like Amazon.com to small outfits. For the most part, service has been fine, especially from Amazon.com.

About a month ago, though, things went haywire. In one week, I had three bad experiences with online merchants.

The good news is that two of them were resolved very quickly. In fact, in one case, I knew the CEO. His company, VistaPrint Ltd. (NASDAQ:VPRT), is a fast-growing online printer.

Hey, even those companies that are built-to-last get things wrong. The important thing is how they respond. And VistaPrint was flawless. Impressively, I talked to the CEO a couple hours before his earnings conference call (and, by the way, his company had a blow-out quarter).

But my experience was much different with another company, Network Solutions. The company sells web hosting and domain names. I'm sure I've spent thousands of dollars – over the years – with this company.