Analyst Upgrades

• SINA (SINA) to overweight from neutral at Piper Jaffray.
• Texas Instruments (TXN), ON Semiconductor (ONNN), Xilinx (XLNX) and Valassis (VCI) to overweight from neutral at JPMorgan.
• Salesforce.com (CRM) to buy from hold at Canaccord.
• Peet's Coffee (PEET) to buy from neutral at Janney Capital.
• Invesco Mortgage (IVR) to overweight from equal weight at Barclays.
• BTU International (BTUI) to buy from hold at Wunderlich.
• Coca-Cola Femsa (KOF) to overweight from neutral at HSBC.
• Chipotle (CMG) to market perform from underperform at Morgan Keegan.

Analyst Upgrades

• RightNow (RNOW) to overweight from neutral at Piper Jaffray.
• Vivo Participacoes (VIV) to overweight from equal weight at Barclays.
• Genesis Energy (GEL) to outperform from sector perform at RBC Capital.

Analyst Downgrades

• First Community (FCBC) and WesBanco (WSBC) to hold from buy at Stifel Nicolaus.
• Dresser Rand (DRC) to neutral from buy at Global Hunter.

Analyst Upgrades

• JPMorgan upgraded Dollar Tree (DLTR) to neutral from underweight and $48 price target.
• Credit Suisse upgraded Time Warner Cable (TWC) to outperform from neutral and raised its price target to $70 from $59, citing growth in wireline HST demand.
• Needham upgraded NetScout (NTCT) to buy from hold with a $29 price target, citing channel checks that indicate industry spending on network monitoring software may be improving.
• Nstar (NST) was upgraded to buy from neutral at BofA/Merrill.
• Novo Nordisk (NVO) was upgraded to hold from sell at Societe Generale.
• Air France-KLM (AFLYY) was upgraded to neutral from underperform at Credit Suisse.

In 1997, tech entrepreneur Greg Gianforte started a company in an extra bedroom in his house. It became known as RightNow Technologies (NASDAQ: RNOW), which now generates more than $100 million in annual revenues.

Recently, I had a chance to talk to Greg. I asked him: Is it a good time to start a business?

His answer was simple: It's always a good time to start a business.

Here are some highlights from last week's earnings coverage from BloggingStocks:

• Alcatel-Lucent (NYSE: ALU) reported a surprise profit but is expected to return to losses next quarter.
• Coach Inc. (NYSE: COH) profit and revenue were in line with expectations, sending shares lower.
• Corning Inc. (NYSE: GLW) posted better-than-expected earnings but other concerns drove down shares.
• eHealth Inc. (NASDAQ: EHTH) reported solid Q2 numbers but Wall Street was not impressed.
• Goodyear Tire & Rubber Co. (NYSE: GT) posted a smaller-than-expected Q2 loss, sending shares higher.
• JAKKS Pacific Inc. (NASDAQ: JAKK) reported swinging to a Q2 net loss and revenues were flat.

Yesterday, I had a chance to talk to Greg Gianforte, who is the CEO and founder of RightNow Technologies (NASDAQ: RNOW). Back in 1997, he had the foresight to realize the power of Internet technologies to help with customer service.

And, according to RightNow's Q2 earnings report (which came out yesterday), the vision continues to gain traction. Revenues increased from $35.2 million to $36.3 million. While this does not sound like much, it is certainly an achievement in light of the tough information technology (IT) spending environment.

Analyst upgrades:

• Keefe Bruyette upgraded shares of Colonial Bancgroup (NYSE: CNB) to Outperform from Market Perform on valuation following the recent weakness and believes the company will be eligible to receive TARP funds. Morgan Stanley believes the company's valuation adequately reflects risk to the loan portfolio; the firm raised shares to Equal Weight from Underweight.
• Merrill upgraded Ericsson (NASDAQ: ERIC) and ASML Holding (NASDAQ: ASML) to Buy from Underperform and believes their valuation reflects the worst-case for bad news.
• Oppenheimer upgraded Trimble Navigation to Outperform from Perform on valuation as they believe the company's long-term growth story is intact.
• Celestica (NYSE: CLS) was upgraded to Sector Outperformer from Sector Performer at CIBC.
• KeyCorp (NYSE: KEY) was added to Goldman's Conviction Buy List.
• Wachovia raised EastGroup Properties (NYSE: EGP) to Outperform from Market Perform.

Analyst downgrades:

• UBS cut Barclays (NYSE: BCS) to Neutral from Buy as they believe capital raises could negatively impact earnings and that the dividend is likely to be cut.
• JP Morgan downgraded Discovery Holdings (NASDAQ: DISCA) to Underweight from Neutral based on valuation and the deteriorating economic outlook.
• Friedman Billings downgraded shares of Janus Capital (NYSE: JNS) to Underperform from Market Perform and lowered its target to $7 from $23 as they see further risk to the downside following the company's weaker-than-expected results.
• LKQ Corp (NASDAQ: LKQX) was cut to Sector Perform from Outperform at RBC Capital.
• Affymetrix (NASDAQ: AFFX) was lowered to Sell from Hold at Deutsche Bank.
• RightNow Tech (NASDAQ: RNOW) was downgraded at Baird to Neutral from Outperform.

The earnings crunch is in full swing, and here are a few of the highlights of this past week's earnings coverage from BloggingStocks:

• Airgas Inc. (NYSE: ARG) beat expectations and raised its guidance.
• Boeing Co. (NYSE: BA) beat estimates and said the 787 Dreamliner was on schedule.
• Burlington Northern Santa Fe Corp. (NYSE: BNI) fourth-quarter profits fell on rising fuel costs.
• Crane Co. (NYSE: CR) beat expectations and raised its guidance.
• Dow Chemical Co. (NYSE: DOW) profits fell due to rising costs of raw materials.
• Exxon Mobil Corp. (NYSE: XOM) posted the largest annual and quarterly profit ever by a U.S. company.
• Halliburton Co. (NYSE: HAL) beat earnings expectations due to strong international growth.
• Honda Motor Co. (NYSE: HMC) posted record earnings for the third quarter on demand for fuel efficiency.
• JetBlue Airways Corp. (NASDAQ: JBLU) posted a narrower-than-expected loss.
• Nissan Motor Co. (NASDAQ: NSANY) posted strong results due in part to U.S. sales of the Rogue.
• Occidental Petroleum Corp. (NYSE: OXY) fourth-quarter profit surged, leading to its best yearly results ever.
• Paraexel International Corp. (NASDAQ: PRXL) beat estimates and offered revised guidance.
• Ratheon Co. (NYSE: RTN) posted strong fourth-quarter results and offered optimistic guidance.
• RightNow Technologies Inc. (NASDAQ: RNOW) posted a loss, though revenues were up.
• Sony Corp. (NYSE: SNE) posted solid results on TV sales and the game division's return to the black.
• Stanley Works (NYSE: SWK) posted solid results despite the housing slump due to strength overseas.
• United Parcel Service Inc. (NYSE: UPS) met earnings estimates due to a pension-related charge.
• US Steel Corp. (NYSE: X) fourth-quarter and full-year profits declined on acquisition costs and job cuts.
• Valero Energy Corp. (NYSE: VLO) beat expectations despite a profit decline of 49%.

For additional BloggingStocks earnings highlights, see Yahoo!, Google, Amazon, Countrywide, Merck, UBS and others and McDonald's, Kraft, P&G, Verizon, MasterCard, 3M and others.

It was a divergent day for on-demand software operators. For example, Concur Technologies, Inc. (NASDAQ: CNQR) posted stellar results and the stock surged (the company develops travel management systems).

Unfortunately, things were not so nice for RightNow Technologies (Nasdaq: RNOW), which provides solutions for customer relationship management. For its fiscal Q1, the company posted revenues of $30.7 million, up from $28.8 million in the same period a year ago. There was a net loss of $3.3 million or $0.10 per share.

Corporate strategy expert Sramana Mitra had a nice post yesterday that looked at a broad spectrum of the burgeoning Software as a Service (SaaS) market. Companies like salesforce.com, Inc. (NYSE: CRM) are revolutionizing the software industry by providing hosted versions of traditional software packages and essentially renting them to customers. Customers benefit by paying less money upfront and don't assume the cost of ownership, opting instead to rent software from SaaS companies. Updating and maintenance of software is handled by SaaS firm.

I've been looking at Concur Technologies, Inc. (Nasdaq: CNQR). Concur's solutions address automate corporate travel and expense management. Larry Schutts had a good post on the firm saying:

Its flagship program provides the process and information for management to reduce manual processing, improve internal controls, increase business policy compliance, speed up reimbursement, and increase expense report accuracy. The software features Web-based modules for tracking, submitting, and processing reports.

Large corporations like The Chubb Corporation (NYSE: CB), J.C. Penney Company, Inc. (NYSE: JCP) and Texas Instruments Incorporated (NYSE: TXN) are all looking to 1) manage complicated expense processing 2) lower costs.

SaaS companies are just in their infancy as more business look to rent rather than buy. Check out Taleo Corporation (Nasdaq: TLEO), RightNow Technologies (Nasdaq: RNOW), and Vocus, Inc. (Nasdaq: VOCS).

Zack Miller is the managing editor of IsraelNewsletter.com and a former equity analyst for a leading multinational hedge fund.

On so-called "Cyber Monday," another record was broached, as U.S. online shoppers clicked-up $733 million in sales. Some of the top performers included Wal-Mart (NASDAQ: WMT), Dell (NASDAQ: DELL), Target (NYSE: TGT), and Amazon.com (NASDAQ: AMZN).

These are the big players. But I'm sure there could have been even more sales, had smaller online venues been able to keep up in terms of technology and customer service. In other words, e-commerce sites can still be complex -- enough to foil would-be buyers, and resulting in abandoned virtual shopping carts.

How can you improve your online store?

Back in the 1990s, Google Inc.'s (NASDAQ: GOOG) cofounders -- Larry Page and Sergey Brin -- played to their own drummer. Instead of taking gobs of venture capital, the dynamic duo did it on the cheap by themselves. For example, they built a sophisticated server platform using old PCs and free Linux software. And, when cash was low, they used their trusty credit cards.

You could say that Google built a business using old-fashioned bootstrapping.

And if Larry and Sergey can make it work, why not you?

MOST NOTEWORTHY: Motorola, Paccar, Pacific Sunwear, Talbots and RightNow Tech were today's noteworthy upgrades:

• Oppenheimer upgraded shares of Motorola Inc. (NYSE: MOT) to Buy from Neutral on valuation, and is positive on the company's free cash flow generation.
  
• Wachovia raised Paccar Inc. (NASDAQ: PCAR) estimates to Market Perform from Underperform based on better-than-expected European performance.
  
• Citigroup upgraded shares of Pacific Sunwear (NASDAQ: PSUN) to Buy from Hold as they believe the demo division divestiture and improving product execution in core PacSun stores could drive accelerating EPS growth.
  
• Citigroup also upgraded shares of Talbots Inc. (NYSE: TLB) to Hold from Sell on valuation but remains concerned about the company's long-term outlook.
  
• Roth Capital upgraded RightNow Technologies (NASDAQ: RNOW) to Buy from Hold, as they are encouraged by RNOW's Q3 results and raised guidance and believes the worst is behind the company.

OTHER UPGRADES:

• Goldman added Pfizer (NYSE: PFE) to its Conviction Buy List.
  
• Thomas Weisel upgraded Akamai (NADAQ: AKAM) to Overweight from Market Weight.
  
• Lehman upgraded Harley Davidson (NYSE: HOG) to Equal Weight from Underweight.
  
• Gabelli upgraded Coca-Cola Enterprises (NYSE: CCE) to Hold from Sell.

MOST NOTEWORTHY: AU Optronics (AUO), RightNow Tech (RNOW), Alaska Air (ALK), Nordstrom (JWN), Gap (GPS) and Old Dominion Freight Line (ODFL) were today's noteworthy upgrades:

• HSBC upgraded AU Optronics (NYSE: AUO) to Overweight from Neutral following the company's Q2 results.

• Jefferies raised RightNow Technology (NASDAQ: RNOW) to Buy from Hold, believing low expectations have created a buying opportunity and that fundamentals remain intact.

• JP Morgan upgraded shares of Alaska Air (NYSE: ALK) to Overweight from Netural on valuation.

• Citigroup upgraded Nordstrom (NYSE: JWN) to Buy from Hold on valuation; they consider the recent pullback a buying opportunity.

• Citigroup upgraded Gap (NYSE: GPS) to Buy from Hold from valuation and expects for better execution and cost savings in 2008 under the new CEO.

• Credit Suise upgraded Old Dominion Freight Line (NASDAQ: ODFL) to Outperform from Neutral on valuation...

OTHER UPGRADES:

• Merriman upgraded MicroTune (NASDAQ: TUNE) to Buy from Neutral.

• Citirgroup raised Aeropostale (NYSE: ARO) to Hold from Sell.

• Merrill upgraded Cathay General (NASDAQ: CATY) to Neutral from Sell.

• The NYSE Euronext (NYSE: NYX) was upgraded to Neutral from Sell.

• Wachovia raised shares of Wendy's (NYSE: WEN) to Market Perform from Underperform.

Analyst summaries provided by TheFlyOnTheWall.com (subscription required).

MOST NOTEWORTHY: Advantest (ATE), RightNow Technologies (RNOW), Mattson Technology (MTSN), Akamai Technologies (AKAM) and P.F. Chang's (PFCB) were today's noteworthy downgrades:

• Matrix downgraded Advantest (NYSE: ATE) to Strong Sell from Hold; the firm doesn't expect Advantest's profits to improve in the near-term after chip makers indicated they plan to cut capital spending.

• RightNow Technologies (NASDAQ: RNOW) was cut to Sector Perform from Outperform at Pacific Crest to reflect the company's poor execution.

• Mattson Technology (NASDAQ: MTSN) was downgraded to Sell from Buy at American Technology; The firm said Q2 results were strong but bookings and gross margin outlook were weaker due to memory spending weakness.

• Credit Suisse downgraded P.F. Chang's (NASDAQ: PFCB) to Market Weight from Overweight at Thomas Wiesel to reflect below plan new store performance for the third consecutive year at Pei Wei...

OTHER DOWNGRADES:

• Citigroup cut Taiwan Semi (NYSE: TSM) to Hold from Buy.

• Merriman downgraded Fuel Tech (NASDAQ: FTEK) to Neutral from Buy.

• Bear Stearns cut Hess Corp (NYSE: HES) to Peer Perform from Outperform.

• Goldman Sachs removed Merrill Lynch (NYSE: MER) from its Conviction Buy list.

Analyst summaries provided by TheFlyOnTheWall.com (subscription required).