The good news is, an Internet coupon offering went viral for Kmart. The bad news is that it wasn't supposed to.

Cue the face-palms as executives for Sears Holdings Corp. (SHLD), parent of Kmart, decide the best method for damage control after at least one Kmart store manager allegedly accused a customer of fraud when attempting to use what appeared to be, or should have been, a legitimate store coupon.

In a story posted by The Consumerist, an eloquent and apparently intelligent gentleman referred to as Tom, relates a story of turmoil which he has experienced with a Sears Card purchase he made at Sears Holding Corporation (NASDAQ: SHLD). The story goes like this:

Tom states that he purchased a television from a Sears store. It was a deeply discounted model, at a price he couldn't refuse. Tom apparently paid for his purchase with his Sears Card and then went out of town. Upon return from his trip, Tom called Sears to see when his new television would be delivered. It wasn't available. He would have to wait. Another week passed and Tom contacted his Sears retailer again. They still had no television to deliver to him, so after a terse verbal tug-o-war with the manager, Tom was offered an alternate television at a similar discount. He purchased the surrogate unit and left the store satisfied. However, Tom's problems had only just begun.

It seems that Tom has been unable to recover the funds he paid for the television which Sears couldn't deliver. Try as he might, the best Tom has been able to accomplish has been a serious test of his fortitude. He's hit dead ends from one end of the Sears operation to the other. He has been able to reasonably ascertain that Sears management's telephones don't interlink with one another. Meanwhile, the phantom television model remained on display in the store. Might this possibly have been in violation of consumer bait and switch laws?