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The Wal-Mart Weekly: examining Wal-Mart's public image

Welcome to the sixth installment of The Wal-Mart Weekly -- a new weekly column dedicated to bringing you insight, wit, facts, results, opinions and just a bit of everything else when it comes down to a very hot topic these days: Wal-Mart.

Last week I looked at Wal-Mart Stores' (NYSE:WMT) prices to really determine if the "always low prices" advertising and marketing tagline was accurate. While I only looked at groceries, I discovered that Wal-Mart's prices were indeed lower on six of seven items when compared with a local Albertson's grocery store.

This week I wanted to discuss what the retailer could do to get its advertising and marketing in order. Right now, it seems to be in complete disarray. From the dismissal of the Wal-Mart "Smiley" to the hiring of former Target Corp. (NYSE: TGT) marketing exec John Fleming, the world's largest retailer has recently sent quite a few mixed messages.

Where is it headed? Read on.

Where has the "smiley face" gone?

Let's take a trip back to 2005. I used to see -- as did millions of U.S. television watchers -- the Wal-Mart "smiley" face bounce all over my television screen as an animated mascot (of sorts) for the retailer. The image that sticks in my mind was the smiley face romping throughout the store, happily slashing pricing signs and using his best Zorro impression to "rollback" prices. The smiley face became synonymous with "rolling back prices" for the world's largest retailer in its biggest market. Wal-Mart, back then, actually had an image and it worked well.

Continue reading The Wal-Mart Weekly: examining Wal-Mart's public image

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Last updated: November 14, 2009: 10:07 AM

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