
Imagine a car industry that only offered two models, a Mercedes-Benz (NYSE:
DCX) S600 and a Chevrolet (NYSE:
GM) Aveo. A restaurant industry that forced you to choose between Taco Bell (NYSE:
YUM) and
Smith and Wollensky (NASDAQ:
SWRG), with nothing in between. A clothing industry that offered only
K-Mart (NASDAQ:
SHLD) house brands and designer labels, no Old Navy (NYSE:
GPS) or
Crocs (NASDAQ:
CROX).
Intolerable, right? We middle-class shoppers demand products with a modest price but acceptable quality.
So how did we end up with an airline industry that offers only two real choices, cattle car or royalty? Where are the middle-class offerings? My wants are not complicated. I want a little more room. I want quicker check-in. I want to talk to real people when my flight is delayed. I want the kind of service I would receive at
Applebee's (NASDAQ:
APPB), or a
Holiday Inn (NYSE:
IHG), or (to shoot for the moon),
Nordstrom (NYSE:
JWN)
Unfortunately, I receive service that is
rated by the American public as worse than the IRS, seating reminiscent of my grade-school desk, and the punctuality of a grunge band concert.