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Airport back-ups: Airlines lose revenues, customers lose patience

Posted Jul 11th 2007 2:00PM by Kevin Shult (RSS feed)
Filed under: Industry, Consumer experience, Rants and raves, Competitive strategy, JetBlue Airways (JBLU)

John F. Kennedy International Airport has long been a historic gateway to the United States, but in today's world, Alan Levin of USA Today called a recent visit "more like a dysfunctional parking lot."

Levin couldn't be closer to the truth. I live in Queens, New York, where not only JFK Airport resides but also LaGuardia International Airport on the northern side of the county. Both airports could be classified as "dysfunctional" during a slow day. Through May this year, about four in ten flights at JFK, LaGuardia and Newark were at least 15 minutes late, according to the federal Bureau of Transportation Statistics. JFK is on pace to handle 460,000 flights this year alone, 33% more than the turn of the century - and that's only seven years ago.

Continue reading Airport back-ups: Airlines lose revenues, customers lose patience

JetBlue passengers grounded ... again

Posted Mar 16th 2007 9:21AM by Michael Fowlkes (RSS feed)
Filed under: Before the bell, Forecasts, Bad news, From the boards, Management, Industry, Consumer experience, JetBlue Airways (JBLU)

If you woke up this morning expecting to take a trip on JetBlue Airways Corp. (NASDAQ: JBLU) you may want to double check your flight before heading off to the airport. The airline announced that 215 flights have been canceled due to stormy weather forecast.

The hardest hit hub was New York's John F. Kennedy International Airport where over 200 planned flights were canceled. This comprises a little over one-third of all JetBlue flights scheduled for the day.

JetBlue thinks that canceling these flights will avoid the problems it had faced back on Feb. 14th when hundreds of passengers got stuck for long periods of time (some over 10 hours) on parked planes at Kennedy airport. During that storm the airline company decided to try to get all its passengers to their destinations, a decision which had severe backlash on the company.

Continue reading JetBlue passengers grounded ... again

Next up in airports: don't bring your Dell or MacBook?

Posted Aug 14th 2006 8:57PM by Sarah Gilbert (RSS feed)
Filed under: Bad news, Products and services, Industry, Consumer experience, Apple Inc (AAPL), Dell (DELL)

airplane on tarmac, with laptopsHow many reports of overheating lithium laptop batteries must we hear before airport security agents start cracking down on my Dell Inspiron or your Apple MacBook? Sure, the damage intended by terrorists from a seemingly innocuous-looking bottle of liquid would be terrible. But today's reports of overheating -- and in some cases, spontaneously combusting -- laptop batteries brought the considerable specter of an exploding laptop at 30,000 feet.

"Most of the incidents reported to the CPSC occurred around the home, but transportation-safety officials have become increasingly concerned about the threat of a laptop causing a catastrophic fire aboard a commercial jetliner," said the AP version of the report. The New York Times article brought up a fire in the overhead bin of a Lufthansa jet while on the runway in Chicago (no one has confirmed whether or not this battery was housed in a Dell laptop).

With Apple recalling MacBooks because of overheating in June, I have to wonder: how is it that shampoo is verboten, but a potentially flammable laptop can proceed on the plane, to huddle on the floor with all the other laptops, cell phones, Blackberries and illiquid snacks? Investors' minds clearly weren't going where mine is, with Dell down 1.41% in after-hours trading, Apple up a bit, and after-hours quotes unavailable for American Airlines and Delta.

Symbol Lookup
IndexesChangePrice
DJIA-3.4710,223.47
NASDAQ-9.282,144.78
S&P 500-2.651,090.43

Last updated: November 10, 2009: 11:30 AM

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