A study just released by the CMO Council and Pointer Media Network concludes that brand loyalty in the consumer packaged goods sector is taking a severe hit during this recession. Among its conclusions- 52% of customers who were considered highly loyal to a brand in 2007 either cut back or quit buying the brand in 2008. Less than half of the brands kept 50% or more of their highly loyal customers during that interval.
A full third of loyal customers of the average brand abandoned that brand altogether in 2008. One might say today's customers are fickle as well as frugal! The recession is also impeding the ability of leading brands to recruit new customers, meaning that the overall customer base of many contracted in 2008.
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