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Somebody actually likes their broker!?!

After the stock market meltdown of 2008, Wall Street brokerages aren't anyone's favorites in 2009.

But some customers said they're still happy with their online broker.

A December ChangeWave survey of 3,051 consumers found that despite the extremely difficult financial market, two online brokerages still capture high customer satisfaction ratings -- Charles Schwab (NASDAQ: SCHW) and archrival, Scottrade.

Continue reading Somebody actually likes their broker!?!

The return of E*Trade

If there is a silver lining in the disaster that has been investing in the markets in 2008, it's that increases in volatility made it possible to generate huge returns moving in and out of stocks in a very short period of time.

Day trading had all but disappeared after the dot-com crash. And while the strategy is making a comeback in a major way this year, investors have yet to catch on.

Think about it for a moment. What businesses were at the forefront of this investment strategy?

Discount online brokers, led by E*Trade Financial Corp. (NASDAQ: ETFC), were some of the biggest winners during the boom in day trading.

With everyone and their mother trading stock tips in the 1990s, brokers made increases in customer accounts and trading commissions that led to big profits.

Now, with fertile ground for day trading back in play, are the discount brokers worth owning in this environment?

Well, one would think that now would be an excellent time to be owning the discount broker stocks, but that hasn't borne itself out as of yet. What gives?

Continue reading The return of E*Trade

No. 10: Rich people don't rely on false prophets

This post is part of a series where personal finance expert Dan Solin looks at money secrets that help the rich stay rich. See more.

There seems to be no end of brokers, advisors, and talking heads on television who give advice to guileless investors. They discuss where the markets are headed, what stocks to buy "now," what stocks to sell, and which fund managers are "hot."

They endlessly analyze economic data and interpret it for those of us too unschooled to understand it. They tell us how it affects the markets, and what steps we can take to profit from this knowledge and from their insights.

Often they provide this information in breathless reports delivered from the floor of the New York Stock Exchange, which serves to heighten the urgency and importance of their message.

For the most part, they are false prophets. The information they impart is irrelevant to a sound investment strategy. In fact, listening to it and relying on it is harmful to your financial well-being.

Here are some examples:

Continue reading No. 10: Rich people don't rely on false prophets

Naked Truth Investing: Can your broker answer these 3 simple questions?

This is the part of a series of columns called "The Naked Truth," by retirement expert Dan Solin. Please bring him your questions, in the comments box, and he will answer as many as he can.

Your broker talks. You listen. At least that is the way it is for most investors. You assume (and she definitely assumes!) she has an expertise that will help you maximize your returns. Sometimes, you almost feel like you should be taking notes.

Based on my experience, this is often not the case. Brokers are not required to have any background in finance or economics and their training is focused primarily on sales.

I thought it might be interesting to turn the tables. Here are some questions you should ask them.

Question #1: What is the most important factor that will affect my returns?

Answer: Your asset allocation, which is the amount of your investments allocated to stocks, bonds and cash. Not stock picking; not mutual fund selection and not market timing. If your broker gets this wrong, get a new broker.

Continue reading Naked Truth Investing: Can your broker answer these 3 simple questions?

E*Trade: Is there a case here?

When E*Trade Financial Corp. (Nasdaq: ETFC) had its meltdown, I considered buying but I was too chicken. I mean, can you really blame me? When it got caught up in the financial crisis, the term "falling knife" never felt so accurate. A 52-week range between $2.08 and $25.79 is a pretty scary thing; to see what I mean in graphic format, feast your eyes on the chart.

Lately, though, I've been warming up to the idea ever so slightly of taking a shot on E*Trade. I can't say I possess strong conviction yet, but I'm not necessarily afraid of owning financial stocks. In fact, as an example, I own Newcastle Investment (NYSE: NCT), an idea that Sheldon Liber talked about recently, one that has a pretty frightening yield. E*Trade is a significant name in the online-brokerage industry, and its brand is valuable. When I saw the company falling off a cliff last year, my instinct to buy started to kick in, insisting that it isn't going to go the way of the dodo. Plus, takeover theories began, further fueling my fascination. In the end, I took no action.

Now, though, the stock has bounced nicely off its lows. And it reported January data yesterday that had a couple of good data points. Daily average revenue trades are up 18.8% for the month-to-month timeframe, and they increased 21.5% year-over-year. End-of-period retail accounts were flat month-to-month, and were up 6.2% year-over-year. Total retail client assets did decrease, however -- year-over-year, they declined over 12%. And, hey, for whatever this is worth, its Super Bowl "Talking Baby" ads apparently were a hit.

At any rate, I'm a bit more sanguine on E*Trade's stock potential. I may not buy just yet, but the closer it gets to $6 or $7 a stub, the better the chance it has, in my mind, of going to double digits again. Sure, Schwab (NASDAQ: SCHW) and TD Ameritrade (NASDAQ: AMTD) are the safer broker bets, but I can't help looking at E*Trade.

Telecom firm closes internal investigation but what next?

It's great when companies take a deep, hard look at themselves in the mirror. Frequently, though, this doesn't happen until some large, negative event takes place and the company needs to react.

Comverse Technology, Inc. (OTC: CMVT) is one of these companies facing itself in the mirror. Essentially a holding company which includes one of the leading providers of value-added software and services to the telecom industry (read, voice mail and billing), a large stake in a leading surveillance technology firm, and a couple other stakes in related businesses, Comverse has had an ugly couple of years.

Its founder, Kobi Alexander, sits in Namibia avoiding extradition by US authorities. In an ultimate act of chutzpah, Alexander sued the firm this week about his severance.The stock languishes. There is certainly a lot of value here -- the question is whether the company will be able to extract the value.

Continue reading Telecom firm closes internal investigation but what next?

E-Trade: In spite of losses, investors like turnaround plan

E*Trade (NASDAQ: ETFC) yesterday reported earnings that were received well by investors. E*Trade pretty much kitchen-sinked it and reported an almost $2 billion loss but revealed details about a long-awaited turnaround plan.

E*Trade has been plagued by significant losses due to its exposure to low quality mortgages from E*Trade's banking unit. The losses spiraled into customer defections and a management shake-up which lead to this new turnaround plan.

Most of the loss reported this quarter came from sales of mortgage-related securities that lost a lot of value last year. Things had gotten so bad last November that concerns arose that E*Trade was in danger of insolvency. Hedge-fund giant Citadel invested $2.55 billion in E*Trade and bought its $3 billion asset-backed securities portfolio for a knockdown price of $800 million.

I recently wrote about E*Trade vis-a-vis Ameritrade. Now, it's E*Trade's turn.

Other salient issues surrounding the turnaround plans involve the new CEO, shoring up the balance sheet and Ameritrade's outages and effect on E*Trade.

Zack Miller is the Managing Editor of IsraelNewsletter.com and a former equity analyst for a leading multinational hedge fund.

What Ameritrade has to say about E*Trade

E*Trade Financial logo Professional investors like to use conference call transcripts as a valuable tool in their research toolbox. These are transcribed versions of an actual conference call, usually held publicly over the phone. Instead of listening to the full call, investors can get their hands on these things and read them at their leisure. They're generally full of information asked by both analysts and professional investors.

Beyond the jargon, they're just really useful.

So, what did TD Ameritrade (NASDAQ: AMTD) have to say recently about ailing rival, E*Trade (NASDAQ: ETFC)?

Parsing the transcript, here are a few nuggets:

Prashant Bhatia - Citigroup Global Markets

Okay, and then, just finally, so far in January, the asset intake from E*Trade, is that still running at elevated levels versus historical trends and can you share any TFA data there versus history?

Joe Moglia, CEO, Ameritrade

I think again, for you to have clarity, I think it is appropriate for me to share that, we are not going to give specific numbers, but the numbers that we continue to see with regards to the inflow from them is significantly higher than anything we have ever seen historically.

Continue reading What Ameritrade has to say about E*Trade

Should you trust your broker?

I just finished reading a story in the Boston Globe suggesting that the answer to the question posed in the title may be no. This article describes how Frank Russo, a Harvard educated broker, stole $20 million from 250 clients beginning in 1982.

I am not a big believer in stockbrokers since their financial interests are not aligned with mine. They get paid a percentage of every trade they make. But as an investor, I am interested in maximizing my long-term returns with the lowest possible expenses. Stockbrokers get paid for churn, not return.

To be fair, if stockbrokers gave me advice that led to higher returns after expenses, I might be more inclined towards using them, but nobody knows the future. Nevertheless, if I felt the need for advice, I'd rather pay an hourly fee to a financial planner and execute the trades they advised electronically at the lowest possible cost.

Frank Russo, however, went beyond the normal churning of clients' accounts. He secured the trust of his clients and used a combination of a pyramid scheme and fraudulent financial statements to keep stealing from them. Here are some of the quotes from those brave enough to have their names mentioned in the article:

Continue reading Should you trust your broker?

Mig33 grabs a quick $10 million in venture capital

Australian-based Mig33, instant messaging and mobile VoIP provider, has snached up a cool $10 million in venture capital, reports Red Herring. Mig33 is centered around the mobile communications business and competes against such names as Talkster, Sooner, VoxLib, Nimbuzz, AIM/Google Talk (NASDAQ: GOOG), Yahoo! Voice (NASDAQ: YHOO), and eBay's (NASDAQ: EBAY) Skype. Mig33 claims it can save mobile phone users significant money with its international calling card services. I fail to see what services that Mig33 offers to consumers beyond the tried and true standard fare also offered by its competitors, but given the fact that it already has a reported 4 million users, it is obviously doing something right.

What strikes me as being very different about Mig33 is the ability it gives to its subscribers for earning discounts, and even generating profit, by acting as brokers for Mig33 calling services. Mig33 refers to its customers as "affiliates" and will allow these customers to act as secondary marketers of prepaid calling credits. Affiliates are even allowed to buy calling credits in bulk and then may create and market their own prepaid mig33 calling cards. To some people this may look like a pyramid type arrangement on its face, but it's nothing like that. The reality is that no one is required to act as a sales agent simply by virtue of being a subscriber. Secondary sales are completely voluntary and are a benefit of Mig33 services provided as an adjunct to its standard services.

More and more we shall see the "give something back" proposition becoming a facet of successful business models. As companies such as Mig33 offer revenue-generating options to its customers, we shall see those companies reap the rewards. It is this type of revenue-enhanced customer service, similar to Google Adwords and MetaCafe, which are now setting the new trends. Now, is it possible that Google (NASDAQ: GOOG) is considering a working agreement with Mig33 as the next phase of its own VoIP program?

Ummm ... could be!

Mutual funds: Getting what you pay for

I must admit that I was truly shocked when I read last fall about Securities and Exchange Commission probes into mutual fund firms for accepting kickbacks from the companies hired to provide services to them. The individual shareholder is the one who pays these fees to the service companies and should be receiving all of the benefits, not the mutual fund managers!

It reminded me of when I first started on Wall Street. I worked at an investment banking firm that was considered to be in the "Bulge Bracket" category, reserved for only an elite few and not known for discounting its fees. A mentor of mine let me know that the firm's policy on fees and expenses was simply, "First class business done in a first class manner for a first class price."

However, this gentleman also taught me to remember that we were working for the client, not the other way around. He said that in fee negotiations, "What is mine is mine, and what is yours is yours." It is not "What is mine is mine, and what is yours is half mine with the other half up for negotiation."

Continue reading Mutual funds: Getting what you pay for

Comfort Zone Investing: Five steps to getting started

Ted Allrich is the founder of The Online Investor and author of the just released book: Comfort Zone Investing: Build Wealth And Sleep Well At Night. In this weekly column, he'll offer advice to investors who are just getting started.

While it's easy to be a dumb investor, it's not that hard to be a smart investor. All (well, nearly all), you have to do is follow my five simple steps to getting started. Here they are:

1) Pay off all your credit cards. The math is simple. Credit cards charge at least 18%. Some go much higher, into the high 20% levels. Stocks return about 10%, on average, for large cap stocks ("cap" is short for capitalization, which is computed by multiplying the number of shares times the price of the stock); 12% returns, on average, for small cap stocks. Your money can't earn enough to beat the credit card interest rates. Pay them off before you invest.

2) Save enough to live on for at least six months. Once you put your money into stocks, you shouldn't touch those funds for at least three years, some would argue 10. That's because companies need time to grow to make a return on your investment. It doesn't mean you don't change your investments over that time period, but it does mean you don't try to make your money do two things at once: be available and grow. The problem is that sometimes a stock will go down first (for whatever reason), then do much better. You don't want to have to sell your stock when it's down if you need money. So don't think about investment money as "touchable." Make it untouchable by having a separate, liquid stash you can tap in case of emergencies. And let your investment funds stay at work for at least three years.

These first two steps are hard since most people want to start investing right away. Not only does it take sacrifice to save for later, it also takes discipline to wait until your finances are on solid enough footing that it makes sense to start investing.

3) Open a brokerage account. Put some money in it, let it earn interest, but DON"T BUY ANYTHING. That's right, just open the thing so you've got one and can start getting monthly statements, to get familiar with having a brokerage account. It sounds very simple to do because it is. Just go down to the broker of your choice (or mail in the money) and open an account. You'll get an account number. Your money will earn interest while you wait to make your first investment. It's just like going to a bank and depositing money.

4) Do your homework. Never buy anything until you thoroughly understand it. If it's a mutual fund, make sure you know what parts of the market the fund buys. It's all spelled out carefully in the prospectus, most of which is usually online, or you can receive one in the mail by calling the fund and asking for one. If you're looking to buy a stock, you don't need to know how to make a semiconductor to invest in Intel, but you do have to know who the competition is, what the market is like and what Intel's profits and balance sheet look like. Then you have to understand what its strengths and weaknesses are. You'll need to learn how to analyze stocks and read books such as those by Benjamin Graham and Peter Lynch. There are many, many good authors.

5) Be patient when you buy and when you sell. Don't chase after a stock. Buy it at your price. Determine what price you're willing to pay and stick with it. Make a list of 20 or more stocks you'd love to own. Then write down the price you'd pay for them. Watch them. Some will come to your price, others won't. By waiting for your price, you'll know you bought the stock at your comfort level. If you don't buy any stocks, maybe you're trying to steal them rather than buy them. You may get lucky, but most of the time really good stocks don't go for bargain prices. Once you've bought a stock or mutual fund, give it time to perform. Nothing good happens fast, and fast stocks move quickly in both directions -- up and down.

Investment clubs: Getting started can be easier than you thought

When it comes to getting started in stock investing, many of us (myself included) look at the volume of information that's available and instantly become nearly overwhelmed with the sheer magnitude of it all. There's so much to learn about the markets. There are so many directions one could go. How does a person who just received a $2000 windfall take that money and invest it for himself or herself? How to find a broker? How to create and diversify a reasonably safe portfolio? There are a million questions that can be asked. Where are the answers and how much information is actually necessary to learn to make a safe start? I don't have that $2000 windfall to invest but I have that desire so I had a look around and I found out about investment clubs.

Investment clubs are kind of like mini mutual funds. They can be a very small coalition of amateur investors who have pooled resources to buy stocks and create a portfolio, or they can actually be groups that become large enough to form their own limited liability corporations. The magic lies in the fact that they don't have to bear the management fees associated with true mutual funds and the members most often vote on the choices of stocks their money will be invested in. This significantly reduces operating costs and helps small investors realize better returns from their invested funds.

Members of investment clubs have some serious advantages over the small investors who try to do it alone. They get input and support from the other club members. They get the benefit of a wide range of investment viewpoints. They get purchasing discounts through the increased volume of each stock purchase they're involved in and they get the comfort of knowing that there are other investors who are willing to take the same risks they are. It's a team concept and some people have gotten very wealthy utilizing it.

Continue reading Investment clubs: Getting started can be easier than you thought

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Last updated: November 10, 2009: 07:13 AM

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