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Smart Money just released an article on the five different ways cellphone companies hit people up to squeeze out those extra bits of spare change. For people investing in companies like Verizon Communications (NYSE:VZ), AT&T, Inc.'s Cingular (NYSE:T), and Alltell Corporation (NYSE:AT), these may seem like great ways to sneak in a few extra dollars. But pay attention to which company is the fairest to its customers. Over time customers will realize who treats them the best. Too many attempts to treat customers with contempt could cost a company in the long run.
JD Power and Associates does yearly surveys of customer satisfaction with wireless companies, and Verizon Wireless and T-Mobile are the top scorers. But even these companies use a lot of the tricks described in the Smart Money article to get extra change out of their customers.
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