consumers posts
FeedPosted Jun 25th 2010 2:50PM by Mark Fightmaster (RSS feed)
Filed under: Economic Data

The University of Michigan consumer sentiment numbers
rolled in this morning, showing both good news and bad news. Let's first deal with the good news.
The index increased to 76.0 in late June, which is up from 73.6 in May and 75.5 in mid-June. The latest reading is the highest since January 2008, which is a month after the recession started. What's more, the reading came in better than the estimated 75.5. This is the good news ---- it signals that consumers believe that the economic situation is getting better as they jump into the consuming fray.
Continue reading Consumer Sentiment Increases, but Not All the News Is Good
Posted Jun 18th 2010 12:20PM by Beth Gaston Moon (RSS feed)
Filed under: Best Buy (BBY), GameStop Corp (GME)
I remember 15 years ago, I rarely felt more satisfied than when I sold an unwanted CD for a decent price (still looking for someone to take that Spin Doctors album off my hands). It was also a rush to score a CD that was new (and cheap) to me, even if it had been dismissed by its former owner. That business may have suffered a precipitous fall, the trade of used goods continues to thrive among the gaming community.
Gamestop (GME) makes much of its business (27% in the last quarter, to be exact) in the used trade, and it makes good business sense. Once a consumer buys a title from, say, Electronic Arts (ERTS), the publisher has made its money. The profit from used discs goes to the seller and the middle man (which happens to be Gamestop). While used games comprised just 27% of Gamestop sales last quarter, they made up 48% of the company's gross profit.
Continue reading Best Buy to Start Dealing in Used Games
Posted Apr 14th 2009 2:00PM by Michael Fowlkes (RSS feed)
Filed under: International Markets, Products and Services, Management, Consumer Experience, Conventions and Conferences, Ford Motor (F), General Motors (GM)

The last year has definitely been a rocky one for the auto industry, with American icons
General Motors (NYSE:
GM) and Chrysler both receiving billions of dollars from Washington in hopes of avoiding bankruptcy. While a lot of the country feels as though it is important to try to save the auto companies, not everyone is so happy with the recent events, and have been
taking out their frustrations at recent auto shows.
The first sign that things are not quite the same as before can be noticed on the auto show floors. Typically in the past, the major auto makers spared no expense at setting up elaborate displays to lure in people to check out their most recent designs. This is not the case anymore for some of the industry's major players.
Continue reading Consumers take out their frustrations at auto shows
Posted Jan 24th 2009 4:30PM by Michael Shulman (RSS feed)
Filed under: Bad News, Consumer Experience, Recession, Financial Crisis
The consumer spending component of the economy was 70% of GDP, but it is shrinking fast and it will not come back to former levels for a long time -- maybe ever.
Unemployment and fear of unemployment are killing spending. I believe we will see double-digit unemployment before we see 5% again.
Another drag on spending is a lack of credit, as credit cards get pulled back, home-equity lines are withdrawn and people realize that buying the next piece of breakable stuff made in China may not be the wisest thing to do with their money right now.
At the end of last year, the U.S. savings rate went up for the first time since 1952, and saving money does not repair economic damage -- right now, it aggravates that damage.
Be sure to read all 7 reasons the stock market isn't going up any time soon.
Michael Shulman is a contributor to OptionsZone.com.
Posted Oct 2nd 2008 1:18PM by Sheldon Liber (RSS feed)
Filed under: International Markets, Forecasts, Consumer Experience, Rants and Raves, , Personal Finance, Commodities, Oil, Recession
Oil prices are significantly down from the summer high of $147 per barrel. Wednesday October 1, New York's main contract, light sweet crude for November delivery, lost $2.11 to close at 98.53 dollars a barrel.
Now Merrill Lynch (NYSE: MER) is slashing its outlook for oil prices. Not only do their analysts believe that oil will drop below $90 a barrel next year, but they add that there is a possibility it may drop below $50. Demand is shrinking and it's hard to call a bottom.
Given all the turmoil in the financial markets this year and with a looming "consumer credit bubble" being discussed in most business publications, it would be very advisable to use any savings from lower oil prices to pay down credit card debt.
Continue reading Credit bubble warning & Merrill forcasts oil price drop
Posted Jul 24th 2008 11:45AM by Eliza Popescu (RSS feed)
Filed under: Consumer Experience, Competitive Strategy, McDonald's (MCD)

Despite high commodity prices and challenging market conditions that put pressure on consumer spending,
McDonald's Corp. (NYSE:
MCD) was able to surprise Wall Street by reporting a stronger-than-expected second quarter profit. However, investors' positive reaction didn't last too long as the company announced it
anticipates further high beef costs, which could lead to an increase in prices on its popular dollar menu.
Back in May, McDonald's executives announced they had no plans to make changes to its "everyday affordability" concept, but the company's chief operating officer, Ralph Alvarez, recently noticed that the dollar menu is coming under pressure from rising ingredient costs. "The cost implications of having that value menu have changed when you see what's going on in beef and chicken," Alvarez stated to the
Chicago Tribune.Alvarez didn't offer too many details on how the dollar menu might change. However, the news is not great for all you lovers of the famous double cheeseburger. A spokesman for the hamburger giant said one of the company's strategies that is already tested in some markets was to lift prices for this best-selling U.S. sandwich.
Looking ahead, McDonald's said it expects cheese cost to jump by 21% this year in the U.S., while the price it pays for chicken may see a growth in a range between 5% and 6%. For 2008 U.S. beef costs, the company also anticipates an increase between 8% and 9%.
Rising commodity prices was one of the main reasons why the research firm Deutsche Bank to lower its rating on the company to a
hold earlier this morning.
Eliza Popescu is a financial writer for the online investment advisory service Investor's Observer.Posted Jul 7th 2008 2:22PM by Michael Fowlkes (RSS feed)
Filed under: International Markets, Products and Services, Consumer Experience, Competitive Strategy, Ford Motor (F), Oil

With gasoline prices sitting at record highs, and the auto industry struggling to deal with the situation, there is a new shift in the design of cars. Historically, when you bought a smaller engine car, that engine came in a vehicle that had far less in the way of comfort and amenities...
well, that is changing.
Think back a few years. You went to your local auto lot to pick up a new car, and your first choice was what size engine you wanted, the heavy duty 8-cylinder, 6, or 4-cylinder car? Suppose you decided the 8-cylinder was for you, can you picture the car that supported this engine? Typically these cars had all the bells and whistles you could imagine: the sunroof, the leather seating, fancy radios, power windows, etc. Basically, the bigger the engine, the better the "packaging" that it came along with.
Now, picture the 4-cylinder car from the past. Not much to picture here. Power windows? Doubtful. Yes, the 4-cylinder cars of the past were typically your bare bones vehicle with few fewer amenities than those coming with the 8-cylinder alternatives. If you were lucky, you would at least get some power steering in the car, but that was not always the case either.
Continue reading Automakers see potential in cars with smaller engines, but more amenities
Posted May 20th 2008 12:38PM by Michael Fowlkes (RSS feed)
Filed under: Bad News, Products and Services, Consumer Experience, Competitive Strategy, Employees, Southwest Airlines (LUV), AMR Corp (AMR)

We have all been there before, standing beside the luggage conveyor belt after a long flight, quietly praying for our luggage to magically pop out of that little window and slide our way. When our luggage finally shows up, it typically means the end of a long day that generally has the potential to stress out most travelers.
For me at least, as long as I get my luggage I am satisfied with my trip. But for a lot of us, there are several factors we use to grade the airlines, and a recent survey shows that
customer dissatisfaction is running at near record level lows. These factors include anything from planes leaving and arriving on time, to the service inside the plane from fight attendants, to just how easily mishaps get handled by the agents at the ticketing desks.
Having lived in Europe the past few years, I have been no stranger to the long distance flight back and forth to the States. I suppose I have traveled roughly 100,000 miles on airlines over the past couple of years, and I have to say that for the most part I have had very pleasant experiences. My girlfriend was unfortunate enough to have lost some luggage for a week over this past Christmas, but other than that, I have been pretty lucky.
Continue reading Survey shows airline passengers not happy with service
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