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Farmers Hit the Jackpot in Kansas Oil BoomSatmetrix, a research firm focused on measuring customer experience, released its latest report on customer loyalty in the high-tech industry. The high-tech industry is further sub-divided into online services, computers, and consumer software.
Apple grabbed the top spot for computers, with Google nabbing number one in online services, and Symantec for consumer software.
The Satmetrix report is based on surveys conducted during the first half of 2005 and focuses in on a number of factors including: overall product/service, company reputation/, customer service/support, and overall value.
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