According to a federal indictment alleging 25 counts of coupon-redemption fraud, nine executives from International Outsourcing Services (IOS), the nation's largest clearinghouse for grocery- and retail-related coupons, have been accused of involvement in an ongoing coupon-redemption scheme that is claimed to have injured a laundry list of companies, including SC Johnson, Kimberly-Clark Corp.(NYSE:KMB), and Winn-Dixie Stores (NASDAQ:WINN). Federal attorneys claim that Wisconsin firms alone have been bilked as much as $15 million by fraudulent redemption practices. Coupon redemption program assistance organizations estimate that fraudulent coupon redemption costs product manufacturers as much as a half billion dollars a year.
A news story reports that in answering the indictment, IOS denied the allegations and said the company plans to "vigorously defend against these charges." IOS takes a firm stand that through a 40 year history of providing its services, it has never faced tort action in regard to its coupon-redemption practices, even in the face of routine audits performed by the many of the manufacturers it serves.
U.S. attorneys maintain that the indictment is the result of a long-standing and intensive investigation by members of the U.S. Attorney's office, with additional resources and support provided by the FBI and others. Already, 17 individuals have been charged and convicted in Wisconsin, 10 in Ohio, and 3 in Mississippi in connection with this investigation. Law enforcement indicates that the previous convictions involved an independent broker and an IOS sales manager.